Patrick
Forum Replies Created
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Hey @avinashdigitl,
Thanks for reaching out, and I’m so sorry about the confusion.
Kindly bear in mind that the 72 emails refer to the total number of emails sent all-time from your site (both successfully and unsuccessfully delivered emails) — not just a month or week.
Also, please know that the report doesn’t only contain emails that you send manually.
After setup, WP Mail SMTP controls all sent emails from your WordPress site.
Whenever your website executes the
wp_mail()function, it will count as an email notification.These emails could be:
- WordPress user registration emails
- WordPress reset password emails
- Form email notifications (for example, contact forms, quotation forms, payment forms created using the WPForms plugin, Contact Form 7, Gravity Forms, or similar plugins)
- Order notification emails (if you have an eCommerce store set up on your site)
- WordPress comment management emails (comment moderation/comment published)
- WordPress plugin notifications (e.g., update notifications)
These are not necessarily sent to your inbox or generated manually, but they are also controlled by WP Mail SMTP once it’s configured on your site.
I hope this helps clarify things! Thanks 🙂
Hi @onlineshop32344,
Thanks for reaching out to us and for your query.
Thanks for reaching out. Unfortunately, we’re unable to provide any SQL queries or database access methods for recovering encrypted passwords. For security and privacy reasons, we do not store or manage email passwords in a retrievable format.
We recommend contacting your SMTP host provider directly for assistance with password recovery or account access. They’ll be best equipped to help you securely reset or retrieve your credentials.
Let us know if there’s anything else we can assist with.
Regards.
Hi @taipa,
Thanks so much for reaching out, and for your interest in the Sugar Calendar plugin.
At the moment, there isn’t a fixed or officially recommended image size for event featured images. That said, many users find that a 16:9 ratio tends to work well visually across most themes and layouts.
It’s also worth noting that the way featured images are displayed can vary depending on your WordPress theme, so you might want to experiment a bit to see what looks best in your setup.
I hope this helps and if anything else comes up, feel free to reach out, we’re here to help!
Hi @vlle1rio,
Sorry to hear about your frustrating experience. To get some more context on this, could you please share more details about the issues you ran into? For instance, which issue were you looking to solve, and which part of the plugin’s UX felt confusing or unhelpful?
Your feedback will help us address your concerns and also advise further.
Thank you for your time!
Hey @larryfields007,
Thanks for reaching out, and I’m so sorry about the confusion.
Kindly bear in mind that email report includes all the total number of emails sent all time from your site (both successfully and unsuccessfully delivered emails) – not just a month or week.
Also, please know that the report doesn’t only contain emails that you send manually. After setup, WP Mail SMTP controls all sent emails from your WordPress site.
Whenever your website executes the wp_mail() function, it will count as an email notification.
These emails could be:
– WordPress user registration emails
– WordPress reset password emails
– Form email notifications (for example contact forms, quotation forms, payment forms created using the WPForms plugin, Contact Form 7, Gravity Forms, or using similar plugins)
– Order notification emails (if you have an eCommerce store set up on your site)
– WordPress comment management emails (comment moderation/comment published)
– WordPress plugin notifications (Eg: update notifications etc)
These are not necessarily sent to your inbox or generated manually but they are also controlled by WP Mail SMTP once it’s configured on your site.
I hope this helps with clarification!Hi @rahim999,
Thanks for the email, and sorry to hear about the challenge.
First, I’d like to provide some insight and confirm that WP Mail SMTP simply acts as a bridge. When setting the mailer connection through the Other SMTP mailer, the plugin tries to make a direct connection to the SMTP server. The error you’re getting (Could not connect to SMTP host) suggests that the connection to the server is failing.
To troubleshoot this, I’d recommend reviewing the setup guide from Titan and running a test through one of the SMTP test tools such as SMTPer to confirm that the credentials are correct.
If the connection still fails, check with the host team for some insight on what could be blocking the connection.
Hope this helps.
Hi @garrigan,
We haven’t heard from you in a while, so I’m going to go ahead and close out this thread for now. If you’re still having trouble, feel free to respond here at your convenience and we’ll be happy to help.
Have a great day!
Hi @theboydemola,
From your description, I believe you have the setup via Other SMTP mailer. With this, you need to verify that all the credentials are correct and to assist with testing this out, you can use an SMTP test tool such as smtper. This will help validate the credentials.
In addition, in cases where ongoing issues arise while using the “Other SMTP” mailer, we generally recommend switching to a transactional mailer option.
Hope this helps.
Hi @garrigan,
Thanks for the confirmation.
In the meantime, please feel free to let me know if you have any questions.
Hi @hakuna4matata,
I apologize but we do not have an option to modify the layout used on the events archive, however, if you’d like to set this up with a custom layout, please check out our guide on customizing the template files. This way, you can implement a custom layout for the events.
As for the display layout dropdown on the event list block, we do not have a way to allow switching to the calendar layout. As a workaround, on the page where you’re showing the blocks, you can customize the layout to have both blocks, then customize your template to show either of the two blocks.
Kind regards.
Hi @dugost,
First, I wanted to confirm that the option to allow excerpts in events is still on the dev team’s to-do list, and we hope to include it in a future release.
In the meantime, it’s possible to modify the calendar popup description length using the
sugar_calendar_block_popover_event_description_lengthhook. As for the event list description length, please allow me to check with the team on this and get back to you.Regarding formatting, please note that event descriptions, both in the event list and calendar popups, do not render HTML content.
Kind regards.
Hi @dugost,
The Sugar Calendar event posts are stored as custom post types; however, the event attributes are stored separately in custom tables, which explains why the event details don’t get copied over.
While we’re not able to confirm whether the Duplicate Post plugin can copy the event attributes, please note that the built-in event duplicate option is a PRO feature. As such, we’re unable to provide more insight on this forum.
For a confirm on the possibilities around duplicating the event, along with the event attributes through the plugin, please check with the Duplicate Posts plugin team.
Kind regards.
Hi @dugost,
Thanks for getting back to me and for the follow-up.
I’m happy to hear about the progress and to apply this to the images on the popup, please adjust the snippet to the following.
/**
* Set Sugar Calendar block list and popover event images to full size.
*
* Applies to both the Event List block and the Calendar Loader popover.
*
* @param string $size Default image size.
* @return string Modified image size ('full').
*/
function custom_sugar_calendar_event_list_image_size( $size ) {
return 'full';
}
add_filter(
'sugar_calendar_block_list_listview_image_size',
'custom_sugar_calendar_event_list_image_size'
);
add_filter(
'sugar_calendar_block_calendar_loader_popover_image_size',
'custom_sugar_calendar_event_list_image_size'
);As for the shared link, the image you were getting appears to have been converted to a webp file, is there a chance that you have an optimization plugin on the site that could be causing this?
In the meantime, I’ll pass along your recommendations on the use
srcsetfor further discussion and consideration.Kind regards.
Hi @garrigan,
I received an update from the team, and they confirmed that the
admin_url('admin-ajax.php')is a standard and recommended way to get the AJAX URL in WordPress.This should also work just fine with the HideMYWP plugin.
For some context,
admin_url()also usesget_admin_url()under the hood.function admin_url( $path = '', $scheme = 'admin' ) {
return get_admin_url( null, $path, $scheme );
}Kind regards.
Hi @pete048,
Thanks for reaching out!
As this forum is limited to questions related to WP Mail SMTP Lite, could you please drop us a line through our contact page when you get the chance?
You’re welcome to just include a link to this post, if you’d prefer to do that.
I apologize that we’re not able to respond to paid version questions here in the WordPress.org support forums. I really appreciate your help!
Thanks 🙂