Emails Going To Spam

  • Resolved Bob

    (@orionlearn)


    2 months, 2 weeks ago

    I am using the free version of WP Mail SMTP. My woocomerce order email confirmations are going to spam mostly for gmail customers, but may effect others. I send newsletters through WP Mail SMTP and my settings seem to work. I am using SMTP as my sender. Do i have to upgrade or do something else to get my order confirmation emails through to my customer.

    Sorry, i am very much a novice

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Patrick

    (@paddyam)

    2 months, 2 weeks ago

    Hi @orionlearn,

    Thanks for reaching out! Please be aware that the WP Mail SMTP plugin serves as a bridge between your WordPress site and your mailer (in your case, your SMTP server). The actual sending of emails is handled by your email provider.

    From your description, it’s possible that the sending domain might not be fully authenticated, and as such, the emails are being flagged as spam.

    To assist with checking out any sections that might need updating, please check out this guide on sending a test email. This will give you an idea of anything that might be causing the issue.

    I hope this helps. Thanks!

    Thread Starter Bob

    (@orionlearn)

    2 months, 2 weeks ago

    Thanks Patrick,

    That helps alot. Did the test and all was good. My server is setup correctly, but we still get complaints, mostly gmail & outlook, about no ecommerce purchase confirmations. We are looking into text options.

    Bob

Viewing 2 replies - 1 through 2 (of 2 total)

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