Hi @kfutter
Thank you for the report and the followup feedback. From reports we have gathered after the release of WooCommerce Blocks 7.5 it seems that the block is not correctly filtering the alt text in the product image. This means that where the alt text is being automatically picked up – such as in the code above – and HTML is being added, it breaks the page, since HTML is not valid in alt image text.
We’ll be bringing this to the attention of our developers, but for now, you can override this by adding manual alt text to your images.
Hi @pretobrazza
Google Listings & Ads provides filters for all data added to the feed. This includes the GTIN. Although it also has an integration to Yoast SEO, if this is not available to you, there is always a filter.
The relevant filter is woocommerce_gla_product_attribute_value_GTIN.
Adding the filter would require you to add the following snippet:
add_filter("woocommerce_gla_product_attribute_value_GTIN", "my_custom_function", 10, 2 );
function my_custom_function( $gtin, $product ){
//make the magic happen here - something like?
$my_new_gtin = get_post_meta( $product->get_id(), 'my_custom_gtin', true );
//please make sure your new gtin is valid before switching the values
$gtin = $my_new_gtin;
return $gtin
}
Hi @amymcc90752
I noticed a lot of my products were being archived in my website with no reason why.
Could you clarify this a little further? Are these products being archived in your Facebook catalog for no apparent reason, or are they being placed in draft or trash on your site?
Upon trying to reconnect using the plugin I now receive a error saying Pixel ID Missing. I can see the pixel working in the event manager and also using the chrome browser add-on. Is this a known error? And how do I fix it?
We’ve had similar reports in the past, but these usually relate to the connecting user not having access. Are you running any additional plugins or Facebook widgets that might be adding a pixel?
This sometimes does cause errors. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Hi @takemakestudios
That’s a curious error, since your site does in fact seem to be running a pixel, 2178829952267011 and I can view this in the pixel helper.
It does seem to be added through an Elementor widget, however. Could you check your Facebook stats to see if you are pulling pixel events through another source, even though I do not see an obvious possible source via the list of plugins on your site?
Hi @businessbloomer
Thank you for making the submission. I see that the triage team has already started responding to the issue. Thank you for being a great part of the open source community!
Hi @steve-robinson-1
Thanks for the error details. The HTTP ERR 508 message usually occurs when a server is overtaxed, out of resources or a problem exists in the site’s cache.
However, I’ve checked your site and it appears that you’ve solved the problem for now. Remember, WooCommerce Blocks is a feature plugin for WooCommerce + Gutenberg.
It’s the bleeding edge of available blocks for WooCommerce but stable blocks are bundled with WooCommerce core.
Hi @siutek
It’s great to know thing are now connected. I am going to mark this thread as resolved despite the data loading issues.
As you say, it always helps to keep issues separated into different threads, as that helps users identify threads that may help them with similar issues.
If you have anything else we can help with please go ahead and open and new topic.
Hi @photoironic
Thank you so much for the pull request – we’ve brought it to the attention of our developers and you should see some movement on it soon. Thank you for helping out in the open source community!
Hi @dankuwp
Would it be possible for you to clear your analytics cache and rerun your analytics import? This would help us assess the problem further.
This can be done at WooCommerce > Status > Tools_
Link to image: https://d.pr/i/9uiwyl
As suggested in the tools tab, if clearing the cache does not help, could you try clearing and reimporting your analytics data? This process is described in our documentation here.
Please let us know how that worked for you, and we’ll be happy to assist with the next steps in the troubleshooting process.
Hi @manualsnow
Could you please ensure you’re running on the latest version of Google Listings & Ads? That would be Google Listings And Ads 1.12.6.
This fixes a bug which crept into the all products synchronization in the previous version.
We are currently discussing Buy On Google limits for merchants linked to WooCommerce, but a merchant can
at any time unlink their account from the WooCommerce account by contacting Google Support about that.
Hi @manualsnow
The documentation is correct. “If blank, product price will be used.”
However, sale price is included in the feed to Facebook along with the sale start date, and sale end date. Facebook therefore should be displaying the sale price, as a sale price, if a valid sale price and sale start and end date has been supplied.
Enabling your Facebook logs, and resetting the product meta or deleting the product from Facebook and resynching it would allow us to examine the logs and discover if this is indeed occurring.
If you wish to share those logs, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @rayeason
I have not noticed any issues with new products.
It’s great to hear you are not experiencing issues with new products.
Does deleting products automatically delete products on the facebook side?
Yes, this will remove products from the Facebook catalog.
However, I do remember having issues with that product and initially syncing it from Aliexpress to my store. I wonder if that had something to do with it.
This may well be the case. Especially if the problems showed up in ways other than on Facebook as well.
Every Facebook product does take it’s price from the price in the product, or the sale price if currently valid, and it does add the tax as set up in the site.
Every product does have a “Facebook price” field which can be used to over-ride these prices. This is commonly used when, for example, there are complicated tax calculations taking place. Below is the setting for a simple product. Facebook sync setting for variable product type is available on the Variations tab
Link to image: https://d.pr/i/fmiqyC
Hi @knightgambit
When creating a new account when setting up the extension, the new account is created as a sub-account of WooCommerce. A merchant can at any time have the sub account unlinked or moved, by contacting Google Support on this.
The documentation explains how an existing account can be connected during setup https://woocommerce.com/document/google-listings-and-ads/#setup-and-configuration.
Merchant Center Sub-accounts can’t be deleted by the merchant who created them. They can only deleted by us. If you have such an account and want it deleted, you should please contact us at WooCommerce.com > My Account > Support.
You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @mace1974
As @trellis62 has indicated, this is a good issue to open a ticket with us directly on, using the email address used to set up the WooCommerce Payments account (that way, we know you have the right to access the account details).
Please contact us at WooCommerce.com > My Account > Support.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Hi @ombotanical
Facebook has some fairly specific rules around descriptions. So for a start, the extension maps descriptions to a specific field. This you can find in Marketing > Facebook > Sync
Link to image: https://d.pr/i/G4ewlg
Then, descriptions may not exceed 5000 characters and should be in sentence casing – all uppercase, for example, will cause it to fail.
Finally, there is a field for a Facebook description in each product. This field will be used first, before any other field. The screenshot below shows the field in a product variation.
Link to image: https://d.pr/i/UR6ocA
Should you try these options, and still have a problem, try resetting the product meta data, or removing the product altogether and resyncing it.
Please let us know how this goes. We will be happy to help with the next step.
