Milos
Forum Replies Created
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Hello,
Thank you for contacting Elementor’s technical support,
I’m afraid that there is no way to do createa a member feutre with our current Elementor form.
However, I have added this idea to our internal list as a Feature Request, so this feature might appear in one of the future Elementor updates. Thank you for your feedback!
There might be third-party plugins available that have such a feature so you can join our Elementor Facebook Group and check with our users there for such a plugin recommendation.
Finally, I would like to apologize for not being able to provide this particular solution at the moment. I hope for your understanding.
If you have any questions, don’t hesitate to contact us again by opening a new ticket.
I wish you all the best, and have a great day!
Hi,
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.
We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
WordPress.org rules state that commercial products are not supported here.
Hello,
Thank you for contacting us.
I’m afraid that there is no way to do it with our current Elementor features.
However, I have added this idea to our internal list as a Feature Request, so this feature might appear in one of the future Elementor updates. Thank you for your feedback!
There might be third-party plugins available that have such a feature so you can join our Elementor Facebook Group and check with our users there for such a plugin recommendation.
Finally, I would like to apologize for not being able to provide this particular solution at the moment. I hope for your understanding.
If you have any questions, don’t hesitate to contact us again by opening a new ticket.
I wish you all the best, and have a great day!
Hi,
Thanks for the clear explanation. Since the media library works when Elementor is removed and stops loading again after Elementor is installed, this points to a plugin/theme conflict, a JavaScript error in wp-admin, or a server resource issue being triggered when Elementor loads.
Please go through these steps in order:
- Update WordPress, Elementor, your theme, and all plugins.
- Deactivate all plugins except Elementor. Then test the media library again. If it starts working, reactivate the other plugins one by one until the issue comes back.
- Temporarily switch to a default WordPress theme (like Twenty Twenty-Four) and test again.
- Check Elementor > System Info and review: PHP version, WordPress memory limit, and PHP memory limit
- Clear all cache layers (browser, plugin cache, hosting cache, CDN if used), and regenerate Elementor files via Elementor > Tools.
- Open your browser console while loading the media library and check for any red JavaScript errors.
- Check your server error logs for any 500 errors or AJAX/REST failures when opening the media library.
Most likely, Elementor itself isn’t directly breaking the media library, but it’s exposing a conflict with another plugin/theme or hitting a server limitation , which is why things work when Elementor is removed.
Best regards,
Hi there,
Thank you for your detailed feedback.
We sincerely apologize for the frustration this situation has caused and for any impression that your concerns were not properly acknowledged. Suggesting a device upgrade is not an appropriate solution if the same issue occurs on high-end desktop environments, and we understand why this would be frustrating.
We also appreciate the effort you put into testing an alternative solution and comparing performance using the same images and effect. This kind of insight is extremely valuable, as it helps us better understand the behavior and identify potential issues.
Since this appears to require a deeper technical investigation, the best next step would be to have our development team review the behavior in detail. If you would like assistance with these kinds of issues, we advise you to visit our GitHub page at http://www.github.com/elementor and open an issue with as much technical information as possible steps to reproduce, environment details, and ideally a comparison between version 3.32.5 and the current version. This will allow our developers to properly analyze and address the potential regression.
Once again, we apologize for the inconvenience, and we truly appreciate you taking the time to share such constructive and actionable feedback.
Hello there,
Thank you for your patience!
Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?
This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.
I am looking forward to your reply!
Kind Regards,
Hi there,
We’re sorry for any inconvenience this may cause, but please note that we cannot guarantee compatibility with older operating systems or browsers. As technology continues to evolve, support for outdated platforms is gradually phased out, as they no longer meet modern performance and security standards.
Additionally, Android 10 officially stopped receiving regular security updates from Google in March 2023. This means that newly discovered vulnerabilities are no longer being patched, which can put your device and data at risk.
Because of this, using Android 10 today is not only a compatibility concern but also a security risk. For the best and safest experience, we strongly recommend updating your device to a newer version of Android, if possible.
Thank you for your understanding.
Hi there,
Thanks for contacting us and hope you are doing well and having a great day.
To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.
Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features
Performance features currently in the experimental stage are:
- Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
I am looking forward to hearing back from you soon.
Kind regards,
Forum: Plugins
In reply to: [Elementor Website Builder - more than just a page builder] Broken CSSHi,
Video – https://www.loom.com/share/eaffdb7e150246548943d2f4ea05cf19
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.
We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
WordPress.org rules state that commercial products are not supported here.
Hi there,
Thank you for your feedback and for bringing this to our attention.
We truly appreciate you taking the time to share your concerns. Your input helps us improve our products and better align with the expectations of the WordPress community.
We will make sure to pass your observations regarding the promotional widget behavior and the mentioned security issue to our development and product teams for further review. Feedback like yours is valuable in helping us evaluate and improve our approach moving forward.
Thanks again for sharing your thoughts with us.
Forum: Themes and Templates
In reply to: [Hello Biz] Deprecation message on live websiteHi,
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.
We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
WordPress.org rules state that commercial products are not supported here.
Hi,
Video – https://www.loom.com/share/451f2cc34de1470089e98c17ef57112b
Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.
We have created it to connect Elementor users together and share knowledge, Global Elementor Community.
WordPress.org rules state that commercial products are not supported here.
Hi there,
Thank you for contacting us again.
This can happen due to Firewall or Modsecurity rules set in the server. So, I suggest checking this with your hosting provider and asking them to temporarily turn off Modsecurity and Firewall to check if it solves the issue.
Also, the issue can be related to your .htacces file or files permission, so plese, as I mentioned above, contact you hosting provider and ask them to check this issue for you.
Plese let me know how did it go.
I am looking forward to hearing back from you soon.
Kind regards,
Hi there,
Thanks for following up, and I’m sorry to hear how frustrating this has been.
To help us investigate this properly, could you please share a bit more information about the mobile devices where the issue occurs?
Specifically, it would be helpful to know:
- The exact phone models where the Ken Burns effect and slideshow are not working
- The OS version running on those devices (Android / iOS version)
- Whether the issue happens in the device’s default browser or across multiple browsers
Knowing how old the devices are and which browsers they use will help us determine whether this is related to browser/device compatibility or something that should still be supported.
Also, please note that Elementor supports devices and environments that meet our system requirements. You can review them here:
https://elementor.com/help/requirements/Once we have the device details, we’ll be able to test this more accurately and continue investigating the issue.
Best regards,
HI there
Thanks for contacting us and hope you are doing well and having a great day.
Upon inspecting the your site, I was not able to reproduce the issue as shown in your screenshot.
Please refer to this screencast I made to show you how it looks on my end.
May I ask has this issue been resolved from your end as well or is there something I am missing?
If you are still experiencing this issue, could you send us a short screencast, demonstrating this issue and how we can reproduce it on your site, this way we can have a better visual understanding and see if there is something I missed checking this from my end?
Looking forward hearing from you,
Kind regards,