Milos

Hi there,

Thank you for contacting us.

You can check this documentation regarding copy/paste elements between pages and sites.

REF: https://elementor.com/help/how-do-i-copy-elements-from-one-site-to-another/

Hope this helps.

Hello,

I am glad to hear that this is now solved and that you may proceed with your work.

If there is anything else you would need help with, please do not hesitate to open a new topic

Best regards,

Hi there,

Thank you fo contacting us.

Yes, Editors can work with Elementor content, but creating and managing templates depends on the permissions assigned to that role.Editor is a trusted role. It gives people the ability to upload and manage all posts and pages on a site.

This guide explains how Elementor Role Manager works and how you can configure permissions safely:
https://elementor.com/blog/wordpress-user-roles-elementor-role-manager/

Best regards,

Hi there,

Thank you for contacting us.

I understand your concern, and I hope you will understand that we have no control over coding for third-party plugins even if they are add-ons for Elementor we highly recommend that you report this issue to the support team for this plugin. They will be able to provide you with further troubleshooting and assistance to resolve this issue.

For reference, check out the following link to see our support scope: What we support

Additionally, I invite you to join our Facebook community to interact with other Elementor users to find out if someone has experienced a similar issue with this third-party plugin and if they’ve managed to find a solution for it.

Thank you for your understanding.

Kind regards.

HI there,

Thank you for contacting us. If you are referring to the WordPress menu or the Menu widget, this widget is part of Elementor Pro.

Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com ref: https://elementor.com/help/how-to-submit-a-support-ticket/ I’d also suggest you check out Elementor Community Group on Facebook.

We have created it to connect Elementor users together and share knowledge, Global Elementor Community.WordPress.org rules state that commercial products are not supported here.

Hi,

Thank you for your detailed response and for taking the time to clarify everything so thoroughly.

First, I want to sincerely apologize for the overall experience you’ve had here. I completely understand how frustrating this situation must have been, especially given the delay in our reply and how the previous response came across.

I’m also sorry for the confusion regarding Elementor One. I understand why that assumption felt incorrect and frustrating in your case, particularly since you clearly mentioned this was happening on a clean WordPress installation using Elementor Free. Thank you for pointing that out and clarifying it again.

Additionally, I want to apologize for the time it took to respond. Receiving a reply after several weeks that doesn’t fully address the original report is understandably disappointing, and I’m sorry for that experience.

I really appreciate you taking the time not only to report the issue, but also to investigate it on your side and share your findings. The details you provided about the $pointer fatal JS error, along with the workaround you applied across multiple sites, are very valuable even if the issue is no longer affecting you directly.

I’ve shared your report and findings with our senior team so they can take a closer and more detailed look at this behavior, particularly the Elementor One notice and how it interacts with the admin area. Your input helps us better understand potential edge cases that may affect other users as well.

I’m also truly sorry to hear that this experience has left you feeling discouraged from reporting issues in the future. That’s definitely not the experience we aim to provide, and your feedback here is important for us to improve both our response time and the way we handle similar cases.

Thank you again for bringing this to our attention and for the effort you put into documenting and resolving it.

Kind regards,

Hi,

Thank you for the detailed explanation, and I’m sorry you’re dealing with this issue.

We checked the browser developer console on the affected page and could confirm that the site is currently returning a Server Error 500. Combined with the Elementor editor loading as a blank screen, this indicates that the issue is happening at the server/PHP level rather than being caused directly by Elementor itself.

Since the problem remains even when Elementor and the other plugins are deactivated, the most likely causes are a PHP fatal error, corrupted theme or WordPress files, server configuration limits, or another server-side issue triggered during the last save process.

The best next step would be to enable WordPress debug logging so the actual error can be identified. Please add the following lines to your wp-config.php file, just before the “That’s all, stop editing” line:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

After that, please try opening the site or Elementor editor again and then check the file located at /wp-content/debug.log. This should contain the exact fatal error responsible for the 500 response.

We also recommend temporarily switching to a default WordPress theme such as Twenty Twenty-Four.

Additionally, please verify with your hosting provider that the server is running a supported PHP version, preferably PHP 8.1 or 8.2, with at least 512M PHP memory limit available. Since this is a server-side 500 error, the hosting provider should also be able to identify the exact cause from the Apache/PHP server logs.

Hope thsi will help

Hi there,

Hope they will be able to resolve this for you.

KInd regards,