Milos

Hi there,

Thanks for following up, and I’m sorry to hear how frustrating this has been.

To help us investigate this properly, could you please share a bit more information about the mobile devices where the issue occurs?

Specifically, it would be helpful to know:

• The exact phone models where the Ken Burns effect and slideshow are not working
• The OS version running on those devices (Android / iOS version)
• Whether the issue happens in the device’s default browser or across multiple browsers

Knowing how old the devices are and which browsers they use will help us determine whether this is related to browser/device compatibility or something that should still be supported.

Also, please note that Elementor supports devices and environments that meet our system requirements. You can review them here:
https://elementor.com/help/requirements/

Once we have the device details, we’ll be able to test this more accurately and continue investigating the issue.

Best regards,

HI there

Thanks for contacting us and hope you are doing well and having a great day.

Upon inspecting the your site, I was not able to reproduce the issue as shown in your video.

Please refer to this screencast ​I made to show you how it looks on my end.

May I ask has this issue been resolved from your end as well or is there something I am missing?

Looking forward hearing from you,

Kind regards,

Hi there,

Thanks for contacting us and hope you are doing well and having a great day.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.

I am looking forward to hearing back from you soon.

Kind regards,

Hi there,

Thanks for contacting us and hope you are doing well and having a great day.

To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

Performance features currently in the experimental stage are:

• Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.

I am looking forward to hearing back from you soon.

Kind regards,

Hi there,

Thank you for contacting me agian.

This usually happens because the text formatting from the WooCommerce product description is not being preserved when it is rendered on the frontend. In the product editor, the content may look neatly separated into paragraphs or line breaks, but on the live product page the theme, template, or Elementor widget may be outputting that content without the proper paragraph tags, or the CSS may be overriding the default spacing between paragraphs and list items. As a result, everything appears as one continuous block of text.

Another common reason is that plain line breaks were entered in the product description instead of real paragraph formatting. WooCommerce and WordPress normally display content correctly when it is wrapped in proper HTML elements such as <p>, <br>, or lists. If the text was pasted from another source or inserted into a widget that does not fully preserve that structure, the frontend may collapse the spacing and show all text in one line flow.

To make sure the descriptions display below each other, the first thing to check is how the content was entered in the product description field. Each paragraph should be separated properly in the editor, ideally by pressing Enter twice so WordPress creates real paragraph blocks, or by using bullet lists where appropriate. It is also important to confirm that the product template is pulling the standard WooCommerce product description and not displaying it through a custom text widget or custom field in a way that strips formatting.

If the content is already entered correctly in WooCommerce, then the issue is most likely CSS-related. In that case, the template may be removing the default spacing for paragraph tags, list items, or line breaks. The fix would be to restore spacing through CSS so paragraph and list elements are displayed as block elements with proper margin underneath them. That way, each part of the description will appear below the previous one instead of all running together.

So in short, this is usually caused either by missing HTML paragraph structure in the description itself, or by the frontend template/CSS removing the default formatting. The solution is to make sure the content is entered with real paragraphs or lists, and then verify that the product template and styling are preserving that formatting on the live page.

Hope this helps.

Hello,

Please not every question related to Elementor or Hello Elementor theme code and its inner functioning is best addressed with our developers.

If you would like assistance with these kinds of issues, I advise you to visit our GitHub page on http://www.github.com/elementor and submit this query to our developers as they will be able to assist in the best possible way and/or give you advice on how this can be handled.

Finally, I would like to apologize for not being able to provide this particular solution at the moment. I hope for your understanding.

Thank you for your understanding.

Hello there,

Thank you for your patience!

Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

I am looking forward to your reply!

Kind Regards,

Hi there,

Glad to hear that it’s all working properly for you

If you run into any other issues, don’t hesitate to open a new topic.

Our team will be more than happy to help.

Best regards