Smash Balloon Manuel
Forum Replies Created
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Hey @skif,
We appreciate your feedback, and thank you for taking the time to leave a review. If there’s anything specific we can do to improve your experience and turn that 4-star into a 5-star one, please don’t hesitate to let us know. We’re always here to listen and make your experience even better!
Forum: Reviews
In reply to: [Smash Balloon Social Photo Feed β Easy Social Feeds Plugin] thank!Hi @shipengwpsp,
Thank you for taking the time to leave a review. If there’s anything specific we can do to improve your experience and turn that 4-star into a 5-star one, please don’t hesitate to let us know. We’re always here to listen and make your experience even better!
Regards π
Forum: Reviews
In reply to: [Smash Balloon Social Photo Feed β Easy Social Feeds Plugin] Works but nagsHi @r4nd99y,
We appreciate your feedback and take your concerns seriously. I have already shared this with our developers, as we are committed to continuously improving our product and addressing any issues that arise.
If you have any further comments or suggestions, feel free to reach out to us using our support page. Thank you once again for your support.
Hi @cgreen177,
Thank you for contacting us! Our developers just released a new update that should fix any error showing up on your side.
New and existing feeds should now receive updates, and we keep working to make our service more stable; however, this is taking some unexpected additional time due to new challenges posed by the instability of the Twitter side of the access that we require. We will also post any further details and updates about this, which you can find onΒ our post here.
Thanks! π
Hi @hungpham,
Thank you for contacting us! Our plugin is compatible with PHP 8, nonetheless, I have notified our development team of this issue, so they can investigate and make any necessary changes. Please be sure to keep your plugin up-to-date to receive any updates as soon as they are available. Apologies for the inconvenience, and thanks in advance for your patience. If I can help with any other questions or concerns for now, please let me know.
Thanks!
Thank you for contacting us! In this, Instagram doesn’t share the thumbnail you have selected when uploading the image, instead we display the cropped version from the image we get in the API.
In this case, reels will display a vertical images like this one, and at the moment we don’t have a way to change the position of this cropped thumbnail. We apologize for this inconvenience and appreciate your understanding.
Thanks! π
Hi @therock2018,
Our SSL certificate was renewed on June 26. Some hosts may have the old certificate cached. There was some small window where this error would appear when trying to connect the plugin and get the first set of tweets. This issue may resolve itself on its own, or you can contact your host, but since we make an API request only once a week, you won’t know until next week if tweets start displaying.
I suggest you clear the plugin cache from your site’s WordPress Dashboard > Twitter Feed > Settings > Feeds > Caching > Click the Clear All Caches button. And then wait for 1 week to see if that fixes the problem. If not, then you can contact your host about this error. Let us know what they find out about this issue.
Please let me know if you have any questions.
Thanks! π
Hey @rayeason,
In this case, it might be that an old Access Token that is no longer valid is stuck, and it’s not getting refreshed when you try to reconnect. The Instagram Personal Profile and Instagram Business Profile generate a different type of token that could explain why selecting the Personal version worked.
I’d suggest deleting the invalid sources before reconnecting the Instagram Business account. If that doesn’t work, you can try using the “Delete all Platform Data” located in Instagram Feed > Settings > Advanced tab.
Regards π
Hey @maneljuarez,
I am glad to hear that everything is working fine now. Do not hesitate to contact us back if you have any additional comments or questions, as we’re always happy to help our customers.
Best regards,
Hi @jogashst,
Thank you for contacting us! In this case, I’d suggest re-enabling the oEmbed option located on Instagram Feed > oEmbeds.
If that doesn’t work, you can try using Instagram’s embed code that you can get by clicking the 3 dots on your Instagram posts > Embed > Copy code.
Thanks! π
Hi @albert91,
Thank you for sharing this with us, I have created an internal report, so our developers can remove this references on the CSS file. Please let me know if you have any questions.
Thanks! π
Thank you for contacting us! Our dev team just release a fix for this problem, kindly update your plugin to version 2.1.1 where the fatal error shouldn’t show up anymore.
If something else comes up, open a support ticket in our portal here and share your system info, that you can get following this guide. The system Info contains website information and the Access Token for your connection, which we do not suggest posting here.
Thanks! π
Hey @mcyc82
I am glad to hear that everything is working fine now. Do not hesitate to contact us back if you have any additional comments or questions, as we’re always happy to help.
I hope you have a great rest of your week ahead!
Best regards,
Hi @mlclapp,
Thank you for contacting us! I see that you opened a support ticket with us, and my colleague Michael is already taking care of it. We’ll get back to you shortly on that support ticket.
Please let me know if you have any other questions, and I’ll be happy to help.
Thanks! π
Hey @alexostsf,
Thank you for your feedback; in this case, the plugin cannot provide a JSON response, but you can try using Facebook’s business API for that.
Also, I have registered this as a feature request, which means that this will be considered in the future when we are adding new features to the plugin. As we do get many user requests for features, we consider these depending on the number of user requests, feasibility, and the development time required for implementation.Β
Thanks! π
