mediavine

Hey @mynameistae,

Thanks so much for reaching out about this and for providing that URL. I took a look on my end and it looks like I’m able to pin correctly on desktop and mobile on my end. When I click the Pinterest button an image appears, and I am able to then pin that image to Pinterest.

If possible, would you be able to provide the exact error message that you’re seeing and when you see it? For example, does it occur right after you click the Pinterest button, or does it occur when you attempt to pin the blank image to Pinterest?

Additionally, just for awareness, we are aware of an issue on the base version of Grow Social where only the featured image is available to pin. We’re working on getting that fixed up in a future release for non-Pro users.

Hey @homu9,

Thanks so much for reaching out! As far as inserting the inline content share buttons manually we don’t have a feature like that for the standard version of Grow Social but do offer that in Grow Social Pro using shortcode.

If you happen to be on the Pro version of the plugin, please feel free to reach out to us using grow@Mediavine.com and we’ll be happy to get you started with that!

Apart from that, it’s not too unusual to see this type of behavior with pagebuilders like Elementor. If you only have “Post” enabled for ‘Post Type Display Settings’, another option here could be to hide the buttons with CSS just on the archive pages.

If you’d like, feel free to send over an example URL of an archive page and I’d be more than happy to see what I can come up with!

Hey @babarsyed,

Thanks so much for sending over that example! As far as I can tell, it looks like Grow Social is pulling in the correct numbers from both Twitter and Facebook. After taking a look at the page, I see Grow Social is reporting 7 shares on Facebook.

From there, I went ahead and made a request to those specific APIs directly for the counts on that particular post and from Facebook I received about 4 shares returned (slightly less than what we reported in Grow Social) and from TwitCount I’m getting 0 shares returned on that post.

For Twitter, you’ll want to reach out to TwitCount as we pull shares from their API.

For Facebook, it looks like what you’re experiencing could be related to what I mentioned in my previous post. I tested pulling shares from the HTTP/HTTPS versions of your site as well as with a www included and without the www and had roughly the same number of shares returned by Facebook’s API. It looks like Grow Social is working correctly here.

Hey @babarsyed,

Thanks so much for reaching out! I took a look at the page you sent over and it looks like that’s the homepage for your site. By default, Grow Social doesn’t place share buttons or pull share counts for homepages unless they are a static homepage. This was done as we had received a lot of requests in the past to remove the buttons and share counts on homepages.

Just in case you’re referring to share counts not pulling correctly from Facebook and Twitter. We are aware of an issue on Facebook’s end where share counts under 100 were returning as 0 and that was something done on Facebook’s side of things.

Additionally, for Twitter, we use a 3rd party service called TwitCount to pull in those share counts. If you aren’t getting any shares on posts from Twitter I would double check that you have TwitCount enabled in Grow Social’s settings. If things are looking good there, you could then reach out directly to TwitCount to see if they’re experiencing any issues on their side of things by emailing support@twitcount.com.

Let us know if you have any questions!

Hey @namita1985,

Since the Facebook share counts are returning incorrectly is something coming from Facebook’s side of things we’re going to go ahead and close this topic. If you have any future issues please don’t hesitate to start up a new thread!