Facebook share counts not showing

Hey @babarsyed,

Thanks so much for reaching out! I took a look at the page you sent over and it looks like that’s the homepage for your site. By default, Grow Social doesn’t place share buttons or pull share counts for homepages unless they are a static homepage. This was done as we had received a lot of requests in the past to remove the buttons and share counts on homepages.

Just in case you’re referring to share counts not pulling correctly from Facebook and Twitter. We are aware of an issue on Facebook’s end where share counts under 100 were returning as 0 and that was something done on Facebook’s side of things.

Additionally, for Twitter, we use a 3rd party service called TwitCount to pull in those share counts. If you aren’t getting any shares on posts from Twitter I would double check that you have TwitCount enabled in Grow Social’s settings. If things are looking good there, you could then reach out directly to TwitCount to see if they’re experiencing any issues on their side of things by emailing support@twitcount.com.

Let us know if you have any questions!

Hey @babarsyed,

Thanks so much for sending over that example! As far as I can tell, it looks like Grow Social is pulling in the correct numbers from both Twitter and Facebook. After taking a look at the page, I see Grow Social is reporting 7 shares on Facebook.

From there, I went ahead and made a request to those specific APIs directly for the counts on that particular post and from Facebook I received about 4 shares returned (slightly less than what we reported in Grow Social) and from TwitCount I’m getting 0 shares returned on that post.

For Twitter, you’ll want to reach out to TwitCount as we pull shares from their API.

For Facebook, it looks like what you’re experiencing could be related to what I mentioned in my previous post. I tested pulling shares from the HTTP/HTTPS versions of your site as well as with a www included and without the www and had roughly the same number of shares returned by Facebook’s API. It looks like Grow Social is working correctly here.