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Hey everyone,

Since the Facebook share counts are returning incorrectly is something coming from Facebook’s side of things we’re going to go ahead and close this topic. If you have any future issues please don’t hesitate to start up a new thread!

Hey Jennifer,

Since it’s been awhile since we’ve heard from you we’re going to go ahead and mark this issue as resolved. If you have any further issues please don’t hesitate to start a new thread!

Hey everyone,

Just following up on this and sorry for the delay! We just released our 1.19.1 version which should contain the fix for site’s that experienced fatal errors with the 1.19.0 update.

When you get a free moment please feel free to update to the latest version and let us know if you run into any issues!

Hey Robin,

With the non-Pro version of Grow Social we don’t offer the capability of adding Pinterest Titles or Descriptions to images. There was a slight bug in a previous release that made those options available but we’ve since fixed that in the 1.19.0 release.

Out of curiosity, is the person you’re working with supposed to be on the Pro version of the plugin as opposed to the Free version?

Additionally, you mentioned in your initial post that rolling back fixed the issue. Is she inputting these Pin Titles/Descriptions within Grow Social or is she using a different plugin entirely to handle this?

Hey everyone,

Thanks so much for your patience while we worked on this issue! You should now be able to try reauthorizing in Facebook as our engineers were able to pinpoint the source of the issue and resolve it.

Feel free to give things a try and let us know if you run into any further issues!

Hey Gus,

I’m just following up to let you know that we’ve been keeping track of the share count issue on Facebook’s side of things and it looks like, as far as we can tell, some of the Facebook share count changes were intentional.

It looks like Facebook was having an issue with their Graph API returning 0 shares for some posts above 100 shares which appears to be resolved. As far as posts that have under 100 shares, it looks like they also made a change here where the counts intentionally return 0 shares.

Since we use the Graph API to return those share counts for those posts, if Facebook decides to return “0” shares then that’s what we will use unfortunately.

If you’re still having any issues where posts over 100 shares still aren’t displaying properly feel free to send over a couple of example URLs over and I can take a peek!