Matheus Martins
Forum Replies Created
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Hi, @trashcashph.
Glad you reached out.
You can find a similar setting for this by navigating to Donations > Settings > All Forms and then selecting “edit” under the Multi-Step form you’d like to update. Click the left-hand menu option titled “Donation Options”, and scroll down just a bit to see the Donation Levels. This is where you can add text:
In the Multi-Step and Classic templates, the text you enter will display as a tooltip, it won’t replace the numerical value. It’ll look something like this:
We are collecting feedback about the possibility of adding text to donation levels. I’ve added you as a voter for it here https://feedback.givewp.com/feature-requests/p/donation-levels-should-support-textdescriptionsmulti-step-classic-form.
We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see.
I’ve also linked your ticket internally, so if this feature request is developed, we can reach back out to update you.Give the post above a look, and let me know if there are any additional details you would like for me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
Thanks for using GiveWP! Have a great day.
Hi, @ghouse3
Glad you reached out. I can help you sort out this issue.
When I accessed your website and the donor dashboard, I noticed you have a jQueryParams error on the console.
Divi’s “Defer jQuery And jQuery Migrate” and “Smooth Scrolling” options can break the Multi-Step and Classic Form templates and throw the “jqueryParams is not defined” error in the console. Let’s start by disabling those options and see if that helps clear things up. In case you find it helpful, my colleague created a fantastic screencast for how to do that: https://somup.com/c3jw0zUop
In addition to that, in the vast majority of cases, the spinning wheel at the end is also a result of the cache. If you’re not familiar with caching, it’s a method of saving server resources by storing copies of a page or site, so that the next visitor’s visit doesn’t trigger a call to the server at all, they just get the copy that was saved.
We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/
Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor.
If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.
In order to verify that my hypothesis is right here, we need to exclude any asset loaded by GiveWP from the cache.
Caching is handled differently on various sites and web hosts, and most of them allow for excluding specific URLs or parts of URLs from caching. At the very least, you should exclude the following slugs from caching:
/donations/
/donation-confirmation/
/donor-dashboard/Also, the following query strings:
give-embed=donor-dashboard
giveDonationFormInIframe=1Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.
You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.
While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.
Please let us know if you have further questions or need additional assistance!