Every donation create new form

  • Resolved danielkiss

    (@danielkiss)


    2 years, 11 months ago

    Dear Team,

    I’m writing to inform you about a critical bug affecting our plugin. When users make a donation, the forms are being multiplied with identical IDs and content. This issue is causing confusion and frustration among our users.

    Please provide regular updates on your progress in resolving this bug, as we need to keep our users informed.

    If you require additional information or test cases, please let me know.

    Thank you for your swift action in addressing this matter.
    I uploaded here my view of the issue:
    https://ibb.co/PFS3N9m

    Best regards,

    Daniel

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    2 years, 11 months ago

    Hi, @danielkiss.

    Glad you reached out. That’s certainly not what we want!

    You’ve uncovered an edge-case issue that we are investigating: https://feedback.givewp.com/bug-reports/p/donation-forms-should-not-unexpectedly-duplicate-themselves.

    We are actively tracking user experiences to further understand the issue, and right now we are testing to see if this could be related to a possible plugin or theme conflict. You can use the link to check in for updates or to provide additional details of your own.

    I’ve also linked your ticket internally, so when the issue is resolved we can reach back out to update you. We’ll either have a resolution for you, or we’ll know more about what our developers need to do to fix the issue and have more details to share with you about our investigation.

    Here’s what I just tried to do to replicate that issue, and I am not seeing it happen:

    • I created some forms
    • Made some donations
    • Switched views

    If you can give me some steps to replicate it, I’m happy to dig deeper into it.

    Workaround!

    A workaround is to use the legacy view – which I’ve activated on your site. As our teams investigate things, if another workaround or option is discovered, they will post it to the link above, so you’ll want to keep an eye on that.

    While we work on a fix, feel free to message us if you have further questions or need any additional assistance!

Viewing 1 replies (of 1 total)

The topic ‘Every donation create new form’ is closed to new replies.