Matheus Martins
Forum Replies Created
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Hi, @fidoboy.
I’m glad you reached out. I can certainly help you.
What is likely happening here is that you already have a page, post, or custom post type using the
giveURL/slug.In this case, you can change the URL prefix by navigating to Donations > Settings > Advanced > Advanced Options > Form Page URL Prefix. In this field, add a different prefix that you are not using elsewhere for pages, posts or CPTs. After that, your forms should work.
​Please let us know if you have further questions or need additional assistance!
I’m glad to hear that, @hermanese.
Have a great day! 🙂
Hi, @kamig478.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Hi, @hermanese.
Can you send along your System Info?
Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Customizing EmailsHi, @callerpatty.
Now I think I understand what you are looking for. Although we do not have a central place where you can change the default footer text, you can do that using some code.
I wrote a custom snippet for it here https://gist.github.com/matheuswd/16913fd5e2b438669e1c84afa5dbfad4.
If you need assistance implementing custom PHP code on your website we have this guide: https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/.
Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.Â
Thanks for using GiveWP! Have a great day.
Hi, @hermanese.
The Donations page you are seeing is the Archive page containing all your forms. It’s how GiveWP was designed to work. GiveWP uses the WordPress Template Hierarchy to allow you to have Archives of all of your GiveWP forms.Â
However, let’s say you want to create a new page to load all your forms. For that, you could create a page and then use the Form Grid Block to display several forms on the same page.
You can learn more about it here https://givewp.com/documentation/core/blocks/form-grid-block/.
And now that we found out that this is the current and correct behavior, I’ll address your other issue in the other ticket.
Have a great day! 🙂
Hi, @nwillis.
Are you using any CDN service? Because it contains p3cdn1 in the issue URL. Unless you serve the file from your own URL, it might not work.
Putting myself in your shoes, I’d deactivate any CDN service you have to test it.
​Please let us know if you have further questions or need additional assistance!
Hi, @mazze5.
I’m glad you reached out. I can certainly help you.
We’ve investigated it and we found that you’ve uncovered an edge-case issue with our PayPal Donations integration. What is happening is thatwe identify that fields are missing but we are not informing it to the donor, so they basically need to guess what is wrong.
This is something we will address, for sure. I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here https://feedback.givewp.com/bug-reports/p/givewp-should-display-errors-if-the-donation-is-missing-required-fields-when-usi.
We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.
Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
Currently we do not have a workaround for that. The best option would to use a different payment gateway or, I think maintaining the current state would be fine too.
Thanks for using GiveWP! Have a great day.
Hi, @nwillis.
I’m glad you reached out. I can certainly help you.
The error you are facing comes from https://knm51d.p3cdn1.secureserver.net/wp-content/plugins/give/assets/dist/js/paypal-commerce.js?ver=2.33.4&time=1696482693, but your site URL is https://bellaease.com/. Did you make any site migrations lately?
You need to make sure that all your URLs are updated, including in your database.
Also, disconnect and connect PayPal.
​Please let us know if you have further questions or need additional assistance!
Hi, @hermanese.
When I try to access your site, it’s behind a coming soon page. Can you disable it so I can see the form?
Hi, @hermanese.
I’m glad you reached out.
Based on this new ticket from you (https://wordpress.org/support/topic/click-donate-now-button-on-my-form-and-nothing-happens/), it looks like you already could see the form, right?
I’ll follow up with you there.
Hi, @erikjor.
I’m glad you reached out. I can certainly help you.
If you use the classic form there is a step called Donation Receipt and Thank you. There, you can modify the wording for when the donation is completed. See it below:
View post on imgur.com
On the other hand, if you use the multi-step form, you will have a section called Step 4: Thank You. There, you can change the wording too. See it below:
View post on imgur.com
​Please let us know if you have further questions or need additional assistance!
Hi, @joethedev.
We found what is happening.
I spent some time trying to find out what might be going on and I think the issue you are facing is that the text on the classic form won’t be translated if the form was created before the translation.
In this case, you should translate the text before, and only then create a classic form. Can you try that?
We discussed it here https://wordpress.org/support/topic/translate-100-secure-donation-in-the-footer/#post-17100230.
Looking forward to helping you get to the bottom of this!
Hi, @wealthy.
Glad you reached out.
Changing text on your website can be a challenge. That’s why we created this tutorial that explains how to do it here https://givewp.com/documentation/resources/translating-give/translating-givewp-with-loco-translate/#modify-the-wording-using-loco-translate.
Thanks for using GiveWP! Have a great day.
Hi, @barniseun.
I’m glad you reached out.
The issue here is that you are using the multi-step form inside a popup box using a extension from another plugin (I presume). In this case, we do not have a way to add a scroll bar to it.
Putting myself in your shoes, I would either use the legacy form OR instead of opening a popup, I would redirect my donor to the donation form page. It would allow them to view the entire donation page.
​Please let us know if you have further questions or need additional assistance!