Matheus Martins
Forum Replies Created
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Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Is smtp plugin required?Hi, @tsitsix.
Glad you reached out.
It’s not required if your server already have a mail service on it. However, it’s a good policy to use a SMTP service.
Please let us know if you have further questions or need additional assistance!
Hi, @jobst.
We’ve got a spot where you can ask this question directly to our development team, but the question will need to be more fleshed out there than it is here. I’d recommend passing along the exact code snippet you are attempting to use and what results from that snippet. The more focused the question is, the more likely our development team will be able to step away from their busy schedules to help with this sort of custom code.
You can reach out to them here: https://github.com/impress-org/givewp/discussions.
Thanks for using GiveWP! Have a great day.
Hi, @kimherbs.
We’ve investigated it and we found that you’ve uncovered an edge-case issue with our Venmo integration. What is happening is that the Venmo option does not show up on mobile or diverse conditions.
For example, PayPal’s own documentation indicates that Venmo will only appear in Safari on an iPhone, and only when the Venmo app is installed.
But we have tested it previously and it worked on different browsers too, so we need to find out what is going on and discuss it with the payment gateway.
I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here: https://feedback.givewp.com/bug-reports/p/venmo-button-fails-to-render-in-safari-on-iphone.
We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.
Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
While we work on a fix, feel free to message us if you have further questions or need any additional assistance!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Transalte Donate NowHi, @shawtky.
Glad you reached out.
I believe the post shared by @photomaldives is super helpful. Can you test it?
Looking forward to helping you get to the bottom of this!
Hi, @abbydazzle.
Glad you reached out.
We agree that the current approach to handling this issue isn’t ideal. After internal discussions, we’re actively working on a fix, and you can expect the new version, including the solution, to be released soon. We are aiming for this Wednesday, but no promises are being made here.
We’re working diligently to bring you the best possible solution, and we appreciate your understanding and patience as we strive to meet this target.
While we work on a fix, feel free to message us if you have further questions or need any additional assistance!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] VenmoHi, @dadams76.
Glad you reached out.
Yes, Venmo is certainly an option when using GiveWP. To use Venmo, you need to use PayPal Donations and enable it over there.
We have documentation explaining how you can do that on your site. Give it a read here: https://givewp.com/documentation/core/settings/payment-gateways/venmo/.
Thanks for using GiveWP! Have a great day.
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] My forms won’t loadHi, @steveosenbaum.
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!
Hi, @bao0603.
Glad you reached out.
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!
Hi, @mdegive.
Glad you reached out.
We’ve seen some reports of this issue and they were all related to corrupted donations on the back end. Can you check your donations under donations > donations and check for corrupted donations?
These donations might not have a form name, a donor, or the donation amount equal to 0. If there are donations like that, you will need to delete them.
Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/
After that, let us know if the issue persists.
Looking forward to helping you get to the bottom of this!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Change Donor CommentsHi, @wealthy.
Glad you reached out.
You can enable the Donor Comments functionality by navigating to donations > all forms > click to edit your form > form fields > Donor Comments. You can enable it on a per-form basis or globally too.
Regarding adding a section where you explain what the comment field is for, you need to insert text using WP hooks to reposition it. It’s complicated.
However, if you use the visual builder forms, our v3 forms, you can add the comments section and explain it. See it here: https://imgur.com/a/ekf7gMZ.
Please let us know if you have further questions or need additional assistance!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Issue with upsellsHi, @gsc89.
Can you pass me the ticket number so I can check the ticket? Also, can you provide an email I can contact you directly? You can ask your client to CC you in the next email and then you can take over the conversation while we get this fixed.
Looking forward to helping you get to the bottom of this!
Hi, @mballew.
Glad you reached out.
When I access your form, I can see the fields without problem:
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!Hi there.
Yes, we plan to create this feature to allow people to export & import donation forms. Currently, it’s under review while we wait to see interest from our community.
I’ve added you as a voter for the feature here: https://feedback.givewp.com/feature-requests/p/export-and-import-forms.
We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see. I’ve also linked your ticket internally, so if this feature request is developed, we can reach back out to update you.
Give the post above a look, and let me know if there are any additional details you would like for me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
Thanks for using GiveWP! Have a great day.
Hi there!
Glad you reached out.
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Issue with upsellsHi there.
Glad you reached out.
As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you. We’re looking forward to helping you get to the bottom of this issue!