Matheus Martins

Hi, @astreck2.

Glad you reached out.

The success page taking time to load should not be directly related to webhooks, but it doesn’t hurt to double-check the webhooks settings.

The webhook endpoint is a URL that you need to copy and paste into a specific tab of the Stripe Dashboard, and then configure to receive the following events:

checkout.session.completed
payment_intent.succeeded
payment_intent.payment_failed
charge.refunded
customer.subscription.created
customer.subscription.deleted
invoice.payment_failed
invoice.payment_succeeded

Our documentation (with screenshots!) on setting up the webhook is here:
https://givewp.com/documentation/add-ons/stripe-gateway/#connecting-stripe-and-your-webhook-required

If the webhook is correctly configured, you should see a record in the logs at Donations > Tools > Logs > Stripe for every event at Stripe (going forward).

Something you should also check is if your theme or other plugins are interfering with the loading time. Sometimes, themes and plugins can request certain scripts and then slow down the website. Here is how you can test it:

Step 1: Disable Plugins

1. In the dashboard, navigate to the “Plugins” menu on the left sidebar.You will see a list of all your installed plugins. Select the checkboxes next to the plugins you want to disable.
2. After deactivating the plugins, visit your website to see if the issue has been resolved. If it’s fixed, the problem was likely caused by one of the plugins.

Step 2: Enable Plugins One by One

1. To identify the specific plugin causing the issue, re-enable your plugins one at a time.
2. After reactivating each plugin, check your website to see when the issue reappears. This will help you pinpoint the problematic plugin.
3. Once you identify the problematic plugin, you can leave it deactivated, update it, or seek support for a fix.

Step 3: Troubleshoot Themes
If the issue persists even after deactivating plugins, you may need to check if your theme is causing the problem.

1. Go to the “Appearance” menu in your dashboard.
2. Click on “Themes” to see the list of installed themes.

Step 4: Activate a Default Theme

1. Activate a default WordPress theme like Twenty Twenty or Twenty Twenty-One. To do this, click the “Activate” button on the default theme you want to use.
2. Check your website to see if the issue is resolved. If it is, your original theme may be causing the problem.

You can also learn more about troubleshooting using our documentation here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/
https://givewp.com/documentation/resources/how-to-troubleshoot-your-website-like-a-wordpress-support-engineer/

Let me know how it goes. I’m looking forward to helping you get to the bottom of this!

Hi, @mazze5.

Thanks for the description of the issue – I was able to easily replicate it but I couldn’t find a workaround. I created a bug report for the issue here: https://feedback.givewp.com/bug-reports/p/visual-form-builder-forms-billing-address-county-shows-null-for-countries-that-d

We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

While we work on a fix, feel free to message us if you have further questions or need any additional assistance!

Hi, @manishjethva.

Glad you reached out.

Upon visiting your website, I noticed that you have integrated a third-party plugin called WPExperts Square For GiveWP (https://wordpress.org/plugins/wpexperts-square-for-give/). Since the plugin was developed by WPExperts, it is likely that they are the best resource to help you with any issues or concerns related to it.

I also noticed that the plugin hasn’t been updated for 2 years, and there is this message on it: This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

In this case, I’m not sure if they are supporting it anymore.

An alternative for you would be to use our premium Square add-on (https://givewp.com/addons/square-gateway/) because it’s developed and supported by us, and with it, you have access to priority support.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @choijun.

Glad you reached out.

Warning messages like this display when your site has “Debug Mode” turned on. Debug mode is a method for developers to use to find issues in their code and compatibility problems with different versions of PHP (the server language WordPress uses). Debug mode is usually only used on development sites or non-live sites.

In your case, this warning message is indicating that certain things are deprecated, even though they still work.

In the meantime while you get the problem resolved, here’s how you can hide those warnings: in your wp-config.php file (which you can get to via SFTP or through your web host’s file manager) look for a line like this:

define(‘WP_DEBUG’, true);

Replace it with the following lines:

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’, 0);

Again, this method is normally only used for development, not on live sites.

If you need assistance with that, your web host should be able to help. Also, there is some official documentation on that: https://codex.wordpress.org/WP_DEBUG

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @macsi.

Glad you reached out.

We’ve got a spot where you can ask this question directly to our development team, but the question will need to be more fleshed out there than it is here. I’d recommend passing along the exact code snippet you are attempting to use and what results from that snippet. The more focused the question is, the more likely our development team will be able to step away from their busy schedules to help with this sort of custom code.

You can reach out to them here: https://github.com/impress-org/givewp/discussions.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @davidenik20.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hi there.

We updated the connection process to PayPal. Can you test it again and let us know how it goes?

Looking forward to helping you get to the bottom of this!