Matheus Martins

Hi, @macken.

Glad you reached out.

The “open_basedir restriction in effect” means that something in your server needs to be configured. Putting myself in your shoes, I would reach out to your host and ask them to set the open_basedir option none (if it’s available there).

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @adreamer28.

I’m glad you reached out.

We’ve investigated it and we found that you’ve uncovered an edge-case issue with our Donor Dashboard functionality. What is happening is that some strings need to be included in the translation files so they can be either translated or modified. Generating the translation files is an automatic process, so we will most likely need to tweak it a bit to include the Donor Dashboard strings.

I’ve escalated this to our development team so they can work on a fix. You can follow up on the progress of the fix here: https://feedback.givewp.com/bug-reports/p/the-donor-dashboard-should-be-translatable-1.

We are actively tracking user issues to make sure our dev team is aware of them and can get them fixed. You can use the link to check in for updates or to provide additional details of your own.

Give the post above a look, and let me know if you would like me to add any additional details. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.

While we work on a fix, feel free to message us if you have further questions or need any additional assistance!

Hi, @dubaisub.

I’m glad you reached out. I can certainly help you.

I’ll try to answer your questions in a list:

1 – there was a problem retrieving the donations

This error would happen when the donation you are trying to add is corrupted. That specific error you’re seeing happens when there are one or more donations with missing data.

Go to Donations -> Donations and go through all your donations to see if any of them are missing the donor (“donor missing”), or are not attached to any donation form (Untitled). It might be easiest to use the Legacy View (I’d start from the oldest donations first 😊):

This sort of data corruption generally sometimes happens when you update GiveWP from a really old version to a newer version.

The easiest way to fix the issue is to delete those donation entries.

2 – Donor Wall Filters

When you need to filter the information on your donor wall, you can filter it by form ID.

There will be a field called Form ID. Specify which donors to display based on the form ID they donated through. Form IDs can be found on the “All Forms” page by hovering over the “Copy Shortcode” link. Multiple forms can be included by separating them with a comma.

You can learn more about it here: https://givewp.com/documentation/core/blocks/donor-wall-block/#form-id.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @stimplus.

I’m glad you reached out. I can certainly help you.

To change that string, you need to modify the plugin’s wording. Changing text on your website can be a challenge. That’s why we created this tutorial that explains how to do it here https://givewp.com/documentation/resources/translating-give/translating-givewp-with-loco-translate/#modify-the-wording-using-loco-translate.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @rimkio.

I’m glad you reached out. I have some recommendations that will help with that issue you are seeing.

The fix here is a bit technical, so I’ll include as much detail as possible, but you may need to reach out to your web developer or web support person to implement these recommendations.

Your issue here is caused by some caching happening somewhere in the process. If you’re unfamiliar with caching, it saves server resources by storing copies of a page, resource, query, or site so that the next visitor’s visit doesn’t trigger a call to the server at all; they get the saved copy. Instead of the site needing to recreate the page from scratch, it sends a copy, allowing it to load faster.

We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

Caching works well for speeding up sites, but when a saved copy of the site has sensitive information (like donor info), it’s essential that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is correct, it defaults to not showing the data.

Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for server-level caching settings, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:

/donations/
/donation-confirmation/
/donor-dashboard/*
any page with a donation form on it

Also, the following query strings (if your caching solution has a setting for them):

give-embed=donor-dashboard
giveDonationFormInIframe=1
give-listener=paypal-commerce
give-listener=ipn
give-listener=stripe

Your host or the caching plugin/solution can help with that. Some may require a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In such cases, we recommend whitelisting the page, not just the slug; that way, the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.

One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

Many security solutions also include caching options, so be sure to give those settings a look.

While fine-tuning the cache falls outside the scope of the support we can provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

This was quite a bit of information to share. If you have any questions about this, let me know. I’m happy to help.

Hi, @magamatt.

Your code would look something like this:

<?php 

function my_custom_info( $translations, $text, $domain ) {

	add_action( ‘give_fields_donation_form_after_personal_info’, function( $group ) {
		$group->append(
			give_field( ‘text’, ‘Cellular’ )
			->showInReceipt()
			->minLength(2)
			->label( ( ‘Numero di cellulare’ ))
			->maxLength(30)
			->placeholder(‘Inserisci qui il numero di cellulare per facilitare le comunicazioni’)
			->storeAsDonorMeta()
			->helpText( ( ‘Inserisci qui il numero di cellulare per facilitare le comunicazioni’ ) ) //how this is displayed is up to the template, but if the template has help text displayed, this is how to set it.
);
	});	
}

/**
 * Conditional for gettext.
 *
 * @param $form_id
 */
function my_give_confirm_form( $form_id ) {

	// Change your FORM ID
	if ( $form_id == 20023 ) {
		add_filter( 'gettext', 'my_custom_info', 10, 3 );
	}
}

add_action( 'give_pre_form_output', 'my_give_confirm_form', 10, 1 );

If you need some dev assistance, we encourage you to reach out to our friends at Codeable.io (https://go.givewp.com/codeable). They are WP experts and will surely help you.

Thanks for using GiveWP! Have a great day.

Hi there.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Hey there.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!