Matheus Martins

Hi, @vela984.

The issue here is related to Donations (likely very old ones) that have somehow become detached from their donation form in the database. From your error message, I see that it’s currently hung up on donation #284:

“Error”: “An error occurred when processing Donation #284. To insert revenue, please provide valid donation_id, form_id, amount.”

The slightly boring technical explanation of what’s going on there: the update routine in question has to do with moving old donations that were made before GiveWP had a concept of “revenue” into the new revenue database table. In order to add donations to the revenue table, it needs a donation ID, Form ID, and amount. If any single donation on the site does not have one of those three things, the updater stops and logs the error.

The fastest way around it is what you mentioned, deleting the offending donations. Unfortunately, it stops on the first one it finds and doesn’t tell you about any others of them, so you have to comb through all the donations and find ones that are detached from their form.

Let us know about that first error, and we’re happy to dig in!

• This reply was modified 2 years ago by Matheus Martins.

Hi, @saifullah970.

I’ve extensively tested this and I could not replicate the issue you are facing. Unless I can reliably replicate it, I’m relatively stuck.

I’m happy to dig deeper into this, but I’ll need detailed steps about what I need to perform for the issue to show up.

Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!

Hi, @adriaanvdh.

We saw a similar issue a while ago and the problem was related to the website language and Stripe. The workaround was to change the site language under your settings to English, disconnect and connect your Stripe account, and then switch it back to your preferred language.

Can you test and give it a try? Looking forward to helping you get to the bottom of this!

Hi, @bradotr.

I’m glad you reached out.

As the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.

We’re looking forward to helping you get to the bottom of this issue!

Hi, @zabriskie42.

Glad you reached out.

It looks like you are missing something in your database. Since you are using our add-ons, you are a paid user, we cannot support you on the free WP forum. And as a paid user, you have access to our priority support. Please reach out here https://givewp.com/priority-support and we will happily help you.

Looking forward to helping you get to the bottom of this!

You are welcome, @sinandizdarevic!

Hi, @jon74.

I’m glad you reached out. I can certainly help you.

When I access your site and check the developer console, I can see the following error, too:

Error: Stripe gateway settings are missing. Check your Stripe settings.

What is likely happening here is that you did not fill in all the necessary information for Stripe and/or did not connect it accordingly. Can you disconnect and reconnect your Stripe again? Use the connect method, not API keys.

Looking forward to helping you get to the bottom of this!

Hi, @thebigadmin1.

Glad you reached out. Happy to help!

The error you are having usually happens when there are one or more donations with missing data.

Could you go to the Donations -> Donations and switch to the legacy view. See screenshot below:

Go through all your donations to see if any of them are missing the donor (“donor missing”) or are not attached to any donation form (Untitled). Delete these donations and see if the error still shows up.

Let me know once you’ve implemented and tested the above. I’m here for any further questions or additional assistance. Have a good day!