Matheus Martins
Forum Replies Created
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Hi, @dydimus89.
Glad you reached out.
The “This organization’s page is broken” error is seen when the PayPal *Standard* connection is not correct or using a wrong email address at Donations > Settings > Payment Gateways > PayPal > PayPal Standard.
You’ll want to double check the following:- you are using the Paypal account owner’s email address
- the account is ready to accept payments.
Outside of this, you’ll need to reach out to PayPal. This error means there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. This wouldn’t be something related to your login credentials, it would be something internal that only PayPal can see and change for you. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly: https://givewp.com/paypal-onboarding-reports/
The form on that page sends an email directly to PayPal, and that team can walk you thorough connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.
Let me know if you have any questions in the meantime, I’m happy to help.
Hi, @squidg.
This might have something to do with the privileges your database user has that is preventing some tables from being created. Putting myself in your shoes, I’d remove GiveWP completely and then install it back.
Looking forward to helping you get to the bottom of this!
Thanks for the insights, @ojasya.
I added your feature request here: https://feedback.givewp.com/feature-requests/p/different-givewp-slugs-on-a-multisite.
We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see. I’ve also linked your ticket internally, so if this feature request is developed, we can reach out to update you.
Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi there.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Hi, @dartford5.
Glad you reached out, I can help here.
What you are experiencing is what we call “donor spam.” This can happen for a wide variety of reasons, and it is sadly very common across all donation platforms, not just GiveWP.
Your success with online donations is our number one priority, and spam donations can be a real detriment. We’ve done lots over the years to combat it, but there’s still more to be done. You can follow this post on our feedback site where we are tracking additional spam protection options, and I’ve added your name to the list of folks asking for it. You can see that here: https://feedback.givewp.com/bug-reports/p/additional-spam-donation-protection
In the meantime, here are some ways that others have combatted donor Spam:
1) Our Akismet Integration
Install or activate the free Akismet plugin. Then go to “Donations > Settings > Advanced” and ensure that our Akismet SPAM protection is enabled there and save changes.
2) Use Cloudflare or Sucuri
These are third-party services that help both speed up your website and provide protection against bot attacks like what you are experiencing. Some sites get added to bot lists and there’s nothing you can do to prevent them from just continually attacking your site, except using a strong and dedicated firewall/security service like these two. Cloudflare has a paid option, but it also has a free basic plan in case that is a better fit.
3) Set a higher minimum donation amount
Sometimes, simply increasing the minimum donation amount is a huge method of preventing these types of attacks. Bots tend to test forms with $1 or up to $5 amounts. If your form only accepts donations of $10 or higher you can prevent these low-hanging easy bots.
4) Use a spam-stopping plugin
You can use these plugins: https://wordpress.org/plugins/zero-spam/ and https://wordpress.org/plugins/recaptcha-give/. Zero Spam is a heavy favorite of our team. They offer excellent support and are pros at managing the ins and outs of stopping spam. Both plugins integrate very nicely with GiveWP. Both plugins integrate very nicely with GiveWP.
Also, one of the things on our roadmap to implement is an optional reCAPTCHA block on the form itself.
As for dealing with the mess you’ve got now, your best bet is to manually go through and delete things in the back end, or roll the site to a backup from before the attack. I’m happy to answer any questions you have on this.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!Hi, @justinsmith19.
I’m glad you reached out. I can certainly help you.
Every time a donation is made on your site – or attempted, GiveWP creates a new entry on the logs section on the dashboard that gives us further information on what is happening. Can you send me logs for when you try to make a donation and get the errors below? You can find the logs under Donations > Tools > Logs.
Also, please send along your System Info.
Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
Looking forward to helping you get to the bottom of this!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Change title of elementHi, @hectormmh.
I’m glad you reached out. I can certainly help you.
This is certainly possible. Changing text on your website can be a challenge. That’s why we created this tutorial that explains how to do it here https://givewp.com/documentation/resources/translating-give/translating-givewp-with-loco-translate/#modify-the-wording-using-loco-translate.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @chameera199010.
Thanks for the logs!
From what I can see in the error, it looks like the donation was made by someone accessing your site using HTTP and not HTTPS.
The long version of what can be going on here: your site’s resources should load over HTTPS (using an SSL certificate). One of those files, which is critical to the operation of WordPress in general, and Give specifically, is the admin-ajax.php file. A security feature of that file is that it is not able to be executed from a different url. http://example.com and https://example.com are technically different URLs. So if a person is visiting in a browser that is on http://example.com and attempting to execute the file at https://example.com the security feature kicks in and prevents anything from happening.
The fix is to route all traffic on your site to https, and to change all instances of the http version of the URL in the database to the https version. Another “gotcha” that sometimes results in frustration is that the www and non-www versions all need to be standardized, and the files should be delivered over the same version (https://www.example.com or https://example.com) that all traffic is forced over.
We have a detailed tutorial that covers these items really well. The article will walk you through the following things that are relevant to this issue:
1. the “update your Site URL” section
2. the “Force HTTPS Throughout your Site” section
3. the “Resolve insecure elements your Pages” section.That article is here: https://givewp.com/documentation/resources/how-to-use-ssl-and-https-for-your-wordpress-website/
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @llykate2024.
Can you share with us how you added this shortcode to your page? Because I copied the shortcode on my donation forms page, and then added it to a page, and the form loaded correctly.
Unless we can reliably replicate the issue, we are relatively stuck.
Looking forward to helping you get to the bottom of this!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Error processing donationHi, @avatarix.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Hi, @jmuszka.
Glad you reached out. I can help you
For v2 forms (legacy, classic and multi-step forms), Apple and Google Pay are available only through ou Stripe premium add-on.
However, if you use Visual Form Builder (VFB) forms, then you can use Stripe Payment Elements and then you will be able to accepts 40+ payment options through Stripe.
You can learn more about it here: https://givewp.com/documentation/core/payment-gateways/stripe-payment-element/.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @bssa.
Glad you reached out.
To implement the feature you are looking for, you would need to use some JS code and custom fields. For example, you could create some custom fields using the Form Field Manager add-on and then use some custom code to select a specific amount on the donation form depending on the field selected by the donor.
Unfortunately, we do not have a handy code snippet for that. It would require some specific development.
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @briandd.
I’m glad you reached out.
When we release new versions, we try to improve overall performance, but we don’t have a specific work program to focus exclusively on performance. We certainly want to improve this.
The reason why assets load globally is to support pages with forms created with shortcodes or page builders.
However, if you really don’t need those assets except on GiveWP pages then you can use this plugin to dequeue scripts and styles.
https://wordpress.org/plugins/gonzales/
Feel free to reach out to us if you have any further inquiries or require additional assistance. We’re always happy to help!
Hi, @spotteraiwc.
Glad you reached out.
When you say the form is displaying failed donations in the totals, do you mean in the form goal itself or are you using a shortcode or block to display the goal elsewhere? Can you clarify?
Looking forward to helping you get to the bottom of this!
Hi, @interrest.
We are happy to discuss the possibilities for this, but since it is related to FFM and the add-on is a premium feature, we’re unable to provide support here. However, you can reach out to our dedicated support team via https://givewp.com/priority-support/, and they will be more than happy to assist you.
We’re looking forward to helping you get to the bottom of this issue!