Since you need to edit the slug on the wp-config.php file, we do not have a way to change it for specific sites inside of a network.
Although we do not have this feature out of the box, it would be exciting and valuable to understand how it would work for you and improve your workflow, so the product development team has some insights into how it would behave.
Also, is there any workaround that you are using? It would be good to hear from you about that too, and what this feature would allow you to do. All ideas are appreciated, and I’m happy to share your insights with the product development team so that they can discuss the feasibility of this feature.
I hope this clarifies, and I look forward to hearing back from you!
What is likely happening here is that you did not run all the database upgrades properly. We would like to dig deeper to understand what is happening. Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.
I’m marking it as resolved here, and when a fix is provided, I’ll update this post.
We would like to dig deeper to understand what is happening. Can you reach out to us via our contact form at https://givewp.com/contact-us/? Use the option that says “I am responding to a request to contact you.” Provide the link to this thread as context, your system info, etc. and we will happily help you.
I’m marking it as resolved here, and when a fix is provided, I’ll update this post.
You are not seeing the custom field when exporting because exporting custom fields are a bit different. Exporting a custom field differs from exporting a general field because a custom field is created and associated with a specific donation form. To export custom fields, navigate to Donations > Tools > Export Donation History > Generate CSV. Click on the desired form under ‘Filter by Donation Form.’ After selecting the form, scroll down to the ‘Custom Field Columns‘ section, where your custom fields will be displayed. Choose the specific custom fields you want to export from there.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
I’m glad you reached out. I can certainly help you.
When I access your site, I noticed that I can click on the PayPal button, but the popup closes as quickly as when it shows up, and we need to find out why. My guess here is that there is something going on with your PayPal Donations account. Could you disconnect and connect it again and let me know if it fixes the issue?
If it doesn’t, let me know what you did and also send along your System Info. Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. That will give me some more context to be able to help.
Looking forward to helping you get to the bottom of this!
I’m glad you reached out. I can certainly help you.
Every time a donation is made on your site – or attempted, GiveWP creates a new entry on the logs section on the dashboard that gives us further information on what is happening. Can you send me logs for when you try to make a donation and get the errors below? You can find the logs under Donations > Tools > Logs.
Looking forward to helping you get to the bottom of this!
Thanks for the error log! Before taking any steps for troubleshooting or updating, I highly recommend taking a good backup of the site you can confidently restore from. Having a backup of your site is essential to a solid workflow, and will allow you to restore to a previous version of the site if you run into any issues. You can read more about our top recommendations for taking a backup here: https://givewp.com/backup-for-faster-troubleshooting/
Are you able to view the list of donations? I’d like you to use the Legacy View to view the donations. Here’s a screenshot of the button to use:
Then look for any donations – you don’t have to click into them to get the following information – with missing data (look for a form title “Untitled”, or $0 donation amounts. Try deleting them and then see if you are able to view the donations by switching back to the “New View”. I’ve found that these types of donations are the oldest donations (but not always 😊), so I recommend start from the oldest and moving forward.
The error happens when there is missing/corrupted metadata – usually when a form has been deleted and
Then, I’d like you to check all the data migrations for any that are stuck at Failed or Pending. I’ve seen a stuck migration cause this type of issue. Here are the same instructions, but slightly modified in #3: 1. First, take a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/ 2. Next, enable Advanced Database Updates in Donations > Settings > Advanced. 3. Next, go to the Donations -> Tools -> Data page, and re-run any pending/failed updates. 4. Last, navigate back to Donations > Settings > Advanced and disable Advanced Database Updates.
Let me know once you’ve implemented and tested the above. I’m here for any further questions or additional assistance. Have a good day!
I’m glad you reached out. I have some recommendations that will help with that issue you are seeing.
The fix here is a bit technical, so I’ll include as much detail as possible, but you may need to reach out to your web developer or web support person to implement these recommendations.
Your issue here is caused by some caching happening somewhere in the process. If you’re unfamiliar with caching, it saves server resources by storing copies of a page, resource, query, or site so that the next visitor’s visit doesn’t trigger a call to the server at all; they get the saved copy. Instead of the site needing to recreate the page from scratch, it sends a copy, allowing it to load faster.
We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/
Caching works well for speeding up sites, but when a saved copy of the site has sensitive information (like donor info), it’s essential that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is correct, it defaults to not showing the data.
Caching is handled differently on various sites and web hosts. This could mean a caching plugin, or caching could be in a security solution. Hosting providers also have settings for server-level caching settings, and they can help make adjustments for you there. Most caching solutions have a setting or section for excluding specific URLs or parts of URLs (called “slugs”) from caching. At the very least, you should exclude the following slugs from caching:
/donations/ /donation-confirmation/ /donor-dashboard/* any page with a donation form on it
Also, the following query strings (if your caching solution has a setting for them):
Your host or the caching plugin/solution can help with that. Some may require a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.
Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In such cases, we recommend whitelisting the page, not just the slug; that way, the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.
One helpful tip: Check in with your hosting provider. Most hosts have caching at the server level, and they will be able to adjust this for you. You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.
Many security solutions also include caching options, so be sure to give those settings a look.
While fine-tuning the cache falls outside the scope of the support we can provide, your success with online donations is our number one priority, and we’re happy to provide any tips.
Also, when it comes to GiveWP, we really want to make sure your experience is as smooth as possible, so we advise against minifying, optimizing, or merging GiveWP’s scripts. These scripts play a crucial role in processing donations, and they need to load in a specific order to ensure all the necessary information gets sent to the payment gateway without any hiccups.
Unfortunately, if you go ahead and optimize, minify, or merge these scripts, it could potentially lead to some issues with GiveWP and even cause disruptions in the donation process or form malfunctions.
In this particular situation, we genuinely discourage any attempts to minify, optimize, or merge the code.
Please double-check and make sure that this optimization tool isn’t causing any conflicts with GiveWP. It’s all about ensuring your donation system runs smoothly! 😊
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