mandsconsulting
Forum Replies Created
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Hi Tina,
Thanks for your reply and test url.
After some testing we’re under the impression that our plugin doesn’t have permission to read the file.
Can you verify this with your environment configuration and ensure the owner of the process running our plugin has read permissions to that file?Hi TSains,
Thank you for your interest in our plugin.
Sometimes it’s hard to determine what goes wrong. Firstly we want to make sure that you went through our suggested steps for users in this sticky post
http://wordpress.org/support/topic/plugin-email-before-download-sticky-getting-faster-support?replies=17
If you follow those steps and you are still having difficulties, we might need more details from you.
It would be helpful if you could provide then the url to your test page. Also, what type of files you want to provide on that page?Hi arkrausehardie,
We looked at the form that you provided and it looks like that there is something wrong in the shortcode that you used on the page.
It should look like this:
[email-download download_id=”1″ contact_form_id=”4″]
where download_id is the id of the file which you take from the WP Download Monitor plugin edit page.
Please confirm that.Thanks for the interest in our plugin
Forum: Plugins
In reply to: Email Before Download – unexpected space between download linksHi Seniah,
We have updated the plugin to version 2.3.2. You should receive a notification via your WordPress Dashboard.Forum: Plugins
In reply to: Email Before Download – unexpected space between download linksHi Seniah,
Thank you for using our plugin and your feedback.
We took a look at your page, and there didn’t appear to be anything specific to your site that would explain why the spacing is so strange on it.
So here’s what we’re going to do: we are going to make a quick update of plugin that we believe will help fix spacing on your page. We will notify you when the plugin has been updated.
Forum: Plugins
In reply to: [Email Before Download] What happens now?Hi Terence and others that may have the same question,
We are assessing our next steps when it comes to integration with a plugin to manage downloads — this is actually something we have considered even prior to the message you mentioned. There isn’t anything extremely special about the Download Monitor plugin (for our purposes), so very possible that we can port our integration to support a different plugin that manages downloadable files. Or, we might avoid integration with another plugin and directly point to files from our plugin.
We also have to balance the effort with the amount of spare time we have since we have so far provided all of this for free.
I know that doesn’t get you specific timelines or answers just yet, but it might be good to note that since we do use the plugin ourselves, we will likely be coming up with an alternative approach, so keep an eye out for our updates.
Also, any input or ideas on easy + elegant ways to solve from the community are welcome.
Forum: Plugins
In reply to: [Email Before Download] Epic FailureYou aren’t the first one. Even we have missed when people install the wrong plugin and scratch our heads until we realize it. Glad it’s working for you now!
Forum: Plugins
In reply to: [Email Before Download] Epic FailureHi Tony,
It looks like you have installed the wrong plugin. You have to install Worpress Download Monitor, not Worpress Download Manager.
Thanks for the interest to our plugin.Forum: Plugins
In reply to: [Email Before Download] [Plugin: Email Before Download] Styling the formHi meltex and drokkon,
Please check out the example CSS and HTML at the below URL.
http://www.mandsconsulting.com/vendor-solutions/products/wp-email-before-download
Hope this helps!
Forum: Plugins
In reply to: [Email Before Download] Download TrackingHi Hannes,
Thansk for the note. Please feel free to send along your changes and we’ll look into incorporating into an upcoming release.
You can reach us through our contact form at http://www.mandsconsulting.com/about/contacts-and-locations directly as well if needed.
Forum: Plugins
In reply to: [Email Before Download] WordPress Download Monitor not available anymoreHi zameer85,
Thank you for mentioning this. Please read this sticky that we recently posted. Hopefully this will help.
http://wordpress.org/support/topic/sticky-download-monitor-statisticsThanks for the note, Jantenner. Not sure we can edit it now, but hopefully people will see your comment when they come here.
Forum: Reviews
In reply to: [Email Before Download] Very cool; big fanThanks, StevenGroves. We try to include the required steps and information on the plugin page (http://wordpress.org/extend/plugins/email-before-download/), but we will take your suggestion of a quick video tutorial as well. Tahnks, again!
Forum: Plugins
In reply to: [Email Before Download] WordPress Download Monitor not available anymoreHi zameer85 and webdesignnet,
Thanks for interest in our plugin and for pointing out this issue.
It really looks strange. You can’t search for the plugin on the WP site. But the plugin is available for update (we checked this from our sites and it works) and you can download it directly from the url http://downloads.wordpress.org/plugin/download-monitor.3.3.6.zipForum: Plugins
In reply to: [Email Before Download] Change emailadres senderHi Kakebeeke and Ramzil,
Thanks for the interest in our plugin.
Please check this our sticky forum post http://wordpress.org/support/topic/plugin-email-before-download-from-email-address
Hopefully it can help.