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Email Before Download
[resolved] ****STICKY**** Getting Faster Support (18 posts)

  1. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Many Email Before Download users have asked for support and we generally will ask for the following information to help us (and you) troubleshoot more easily. This post is created as a "sticky" note for reference. Please provide the following 3 items in your topic whenever applicable or requested by us to help us troubleshoot your issue.

    1. Shortcode and a URL showing the WordPress Download Monitor working successfully
    2. Shortcode and a URL showing the Contact Form 7 working successfully
    3. Shortcode and a URL showing the Email Before Download failing

    http://wordpress.org/extend/plugins/email-before-download/

  2. drunica
    Member
    Posted 1 year ago #

    I have a downloadpage working with WP Download Monitor. I have added a contact form which is also working. The contact form is "2". Both are on
    http://www.waterlandsemelkschuit.nl/?page_id=110
    I used the formula [email-download download_id="1" contact_form_id="2"] and I have tried all possible combinations to identify the contact form but I keep getting: [contact-form 404 "Not Found"] on
    http://www.waterlandsemelkschuit.nl/

    What do I do wrong?

  3. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Hi drunica,
    Thank you for the interest in our plugin.

    In this *sticky* we also ask you to provide the url to the working component but as well as the shortcut that you use to generate it.

    Additionally, please check and let us know what versions of the plugins you are using.

  4. PhilippeAtSTS
    Member
    Posted 1 year ago #

    Dear folk at MandS,

    I'm having problems getting Email Before Download to work.

    Here's what you requested:

    1. Shortcode and a URL showing the WordPress Download Monitor working successfully
    [download id="1"]
    http://systemstestsolutions.com/?page_id=2

    2. Shortcode and a URL showing the Contact Form 7 working successfully
    [contact-form-7 id="59" title="Contact form 1"]
    http://systemstestsolutions.com/?page_id=27

    3. Shortcode and a URL showing the Email Before Download failing
    [email-download download_id="1" contact_form_id="59"]
    http://systemstestsolutions.com/?page_id=23

  5. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    hi PhilippeAtSTS,
    What exactly are your problems? We tested 3'd URL that you provided and it's working fine for us.
    Thanks again for the interest in our plugin.

  6. PhilippeAtSTS
    Member
    Posted 1 year ago #

    Yes you're right! it's working perfectly fine. I saw the form was the same and hadn't actually tried it. Doh!

    Apologies and thank you!!

  7. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    hi PhilippeAtSTS,
    Great to hear that the issue is resolved for you.

  8. HannahMaben
    Member
    Posted 1 year ago #

    Hi M and S,

    I am getting the message "[contact-form-7 404 "Not Found"]". I'd be grateful for some assistance in finding out where I'm going wrong!

    1. Shortcode and a URL showing the WordPress Download Monitor working successfully:
    Shortcode: [download id="1"]
    URL: http://seasonsecology.co.uk/?page_id=111

    2. Shortcode and a URL showing the Contact Form 7 working successfully
    Shortcode: [contact-form-7 id="95" title="Contact form 1"]
    URL: http://seasonsecology.co.uk/?p=96

    3. Shortcode and a URL showing the Email Before Download failing
    Shortcode: [email-download download_id="1" contact-form id="95"]
    URL: http://seasonsecology.co.uk/?p=96

    Many thanks!

    Hannah

  9. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Hannah,
    We checked the URLs to the pages you provided. Can you tell us what versions you use, of the WordPress and of each plugin mentioned here: WP Download Monitor, Contact Form 7 and Email Before Download

    Thanks for the interest in our plugin.

  10. HannahMaben
    Member
    Posted 1 year ago #

    WordPress: Version 3.4.2
    WP Download Monitor: Version 3.3.5.9
    Contact Form 7: Version 3.3.1
    Email Before Download: Version 3.2.1

    Thanks ever so much for looking into it so quickly!

  11. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Hannah,
    Thanks for the list of versions they are they same that we use in our test environment.
    We have noticed one thing though in your shortcode 3. It seems to be broken can you try this one instead:
    [email-download download_id="1" contact-form_id="95"]

    Please pay specific attention to 'contact-form_id' attribute it shouldn't have whitespaces.

  12. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    contact_form_id (all with underscores)

    Please see the example we provide on our plugin page:

    [email-download download_id="X" contact_form_id="Y"]

  13. Dreitausend
    Member
    Posted 1 year ago #

    You might want to add a 4. point to this:

    4. Make sure you have the latest jQuery running.

    I just had the same problem. It was the theme. I had a child theme with an old jQuery in the header.php So you might want to check that. In my case it was
    "http://ajax.googleapis.com/ajax/libs/jquery/1.3.1/jquery.min.js"
    which I simply change to
    "http://ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"

  14. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks for the note, Jantenner. Not sure we can edit it now, but hopefully people will see your comment when they come here.

  15. mcgroup
    Member
    Posted 1 year ago #

    I have set this up on one site and it works. I just set it up on another site and when hitting the Send button - the circle spins and nothing happens. All of my plugins are up to date. Please assist.

  16. mcgroup
    Member
    Posted 1 year ago #

    Fixed it.

  17. Ajay Patel
    Member
    Posted 1 year ago #

    After doing some more googling, I found someone else who had the same problem and discovered that i needed to install the Download Monitor, not the Download manager.

    Thanks!

  18. mandsconsulting
    Member
    Plugin Author

    Posted 1 year ago #

    Hi mcgroup and Ajay Patel
    Sorry for the late response. We are working on this plugin during our free time.
    We are glad to hear that you managed to resolve your issues.

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