Jawada
Forum Replies Created
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Hi @jemalwp @aeolous @jberg1 @zsoca
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Hi All,
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Hi @fredb2020
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Hi @kalim99
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Hi @poojataral
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Hi @mjkraus & @boblindner
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. The issue has been addressed int his version. Should the problem persist, please use our support page link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Hi @grorox
We regret any inconvenience caused. An updated version has been released; kindly update your plugin to the latest version. We believe this will resolve the issue. Should the problem persist, please utilize the provided link (https://help.popup-builder.com/en/) to reach out to us directly. There, you’ll have the option to chat with us or send an email. If further information is needed to assist you with this matter, our team will be ready to promptly support you.
Regards
Thanks for the update, we have a new fixed, and updated version of the plugin is ready for release. Please back up your site and update to this version. Please feel free to reach out if you still experience the issue.
Best Regards
Thank you for the update. A new fixed and updated version of the plugin is ready for release and will be available anytime soon. Please back up your site and update to this version. If you have any additional questions, we are here to assist you.
Regards
Hi @rhyker2u
Thank you for bringing this to our attention; we will investigate and resolve this issue.
Regards
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Multiple AgentThank you for contacting us, and we apologize for any inconvenience caused. Only agents should be listed in this section. Since this is a premium feature, could you please open a ticket with us using the following link? We will investigate this issue further and resolve it.
https://getawesomesupport.com/submit-ticket/
Regards
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] 504 Gateway ErrorHi @jakevandee
Thank you for reaching out and We apologise for the inconvenience. Could you please check if you are using any user role editor plugins? The behavior indicates that either another plugin is controlling this behavior or user capabilities have been modified. Please review, and let me know if you still need help with it.
Regards
We apologize for the inconvenience. could you please confirm if they were working with the previous version?
Regards
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Reply to CC?Thank you for reaching out. Yes, that is possible with our PowerPack (Productivity) add-on. You can check more details here
Multiple E-mail Addresses For Tickets, End-Users And Agents
Also, this is one of the most powerful add-ons in our fleet. Please let me know if you have any additional questions or need any further help with it.
Regards
We apologise for the inconvenience. We are currently investigating and working to resolve the reported issue. In the meantime, we recommend using an older version of the plugin.
Please follow these steps to download it:
- Visit the provided link.
- Scroll down to “Advanced Option.”
- Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
- Please backup your site.
- Upload this version to your WordPress site and replace the existing plugin.
This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.
Thank you for your patience and understanding.
Best regards,