Jawada

Hi @srhuff

Since we haven’t heard back from you for some time, I’ll mark this thread as resolved. If you still need assistance or have any further questions, please don’t hesitate to reach out.

You can visit our support page, where you will find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.

Warm regards,

Hello @ata222 ,

Thank you for reaching out. Are you using an Image popup? If so, you can easily adjust the width and height by going to Popup > Edit, then scrolling down to the Dimension section and setting the desired dimensions for your popup.

I hope this helps! If you have any further questions or need additional assistance, please let me know. You can visit our support page, where you will find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.

Warm regards,

Hello @beachcalsix ,

Thank you for reaching out and bringing this to our attention. We’re sorry to hear about the issues you’ve been experiencing with the newer versions of Popup Builder. Could you please provide us with the following details:

• The name and version of your theme
• Any other plugins you are using that might interact with the menu or WooCommerce store

In the meantime, please ensure that both your theme and all plugins are updated to the latest versions, as compatibility issues often arise from outdated software.

We are committed to resolving this issue and ensuring that Popup Builder works seamlessly on your site. If you’re open to it, we can also provide you with a beta version of the plugin that might address these conflicts. Please let us know if you’re interested in trying it out. You can visit our support page, where you will find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.

Thank you for your patience and understanding. We look forward to helping you resolve this issue so you can continue using Popup Builder.

Best regards,

Hello @shahzaibhhf76

Thank you for reaching out. I checked on my end, and everything seems to be working as expected. Could you please verify if the issue might be due to a conflict with another plugin or theme?

Please let us know the results, If you have any further questions or would like to provide more details, please don’t hesitate to contact us directly for support. You can visit our support page, where you will find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.

Warm regards,

Hello @doffine,

Thank you for reaching out, and we apologize for the inconvenience. We have escalated this issue to the development team for future versions. If you have any further questions or would like to provide more details, please don’t hesitate to contact us directly for support. You can visit our support page, where you will find options to chat with us or send an email. Our team is available and happy to assist you with any concerns you may have.

Warm regards,