Ivan C.
Forum Replies Created
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Hello @sevenseconds777
To help us investigate further and assist you more effectively, could you please open a support ticket using the following link – https://surecart.com/contact-us/
Looking forward to resolving this for you!
Best regards,
- This reply was modified 1 year ago by Ivan C..
Hello @metacofleurcom,
Thanks for reaching out and for the detailed explanation!
If you’re not selling physical products and want to remove the shipping address to avoid confusing your customers, here’s how you can adjust it:
- In the SureCart Checkout Form editor, click on the Shipping Address block.
- On the right-hand side settings panel, you’ll see an option called Use a compact addres
- You can also customize the label from there if you still need to collect a billing address instead.
Here’s a quick screen recording showing exactly how to do this: https://d.pr/v/GREgU1
For additional help or direct support, feel free to reach out to us via our contact form here:
https://surecart.com/contact-usHope this clears it up!
Best regards,
You are welcome!
Currently, there is no limit on how many times you can reach out to us via support email.
Best
Hi @annssi
Thanks for your question – happy to help clarify this!
The timing of when the WordPress user role is removed depends on the cancellation setting you’ve selected in SureCart > Settings > Subscriptions.
If you’ve chosen “Cancel at the end of the billing period,” then the user role will be removed after the current paid period ends (e.g., April 30th in your example).
If you’ve chosen “Cancel immediately,” then the user role is removed right away upon cancellation.You can see a screenshot of this setting here:
https://app.screencast.com/vGUpQxJUgcd3MAlso, if you ever need direct help, feel free to reach out to our support team via:
https://surecart.com/contact-us/Let me know if you have any more questions!
Best regards,
Hi @annssi ,
Sorry for the delay in getting back to you!
I believe what you’re trying to achieve is possible using Ottokit (previously called SureTriggers). You should be able to set up an automation where:
- When a client starts a subscription in SureCart → they’re granted access to the Thrive Apprentice product.
- When the subscription is cancelled → their access is revoked.
That said, my colleagues from the Ottokit team will be able to guide you much better on how to set this up step-by-step. You can reach out to them directly here: https://ottokit.com/contact-us/
Best,
Thanks so much for the kind words! We’re really glad Akash could help and that everything’s running smoothly now.
Thanks for sharing! Glad to hear the suggested solution worked well and that you’re happy with SureCart overall.
Thanks for sharing your experience! Glad to hear the team could help you out quickly and that you’re enjoying SureCart, SureMembers, and SureForms! If you need anything else, feel free to reach out.
Hello @annssi
Thank you for reaching out!
Yes, it’s definitely possible to add purchasers of a product to a specific ActiveCampaign list or assign them a particular tag through SureTriggers.
Although SureCart doesn’t directly handle this within its own settings, you can achieve this functionality through our SureTriggers integration. SureTriggers offers a robust connection with SureCart, allowing you to set up automated workflows that include actions for ActiveCampaign, such as adding users to lists or tagging them based on their purchase behavior.
To get started and see all the available actions, please visit the following link: https://suretriggers.com/integrations/active-campaign-actions/surecart.
If you have any further questions or need additional assistance with setting up your workflow, feel free to contact my colleagues from the SureTriggers team here – https://suretriggers.com/contact-us.
Best regards,
Hello @redakoueb
You can achieve this by creating a custom button or call-to-action on your website that first directs users to a registration page. After they successfully register and log in, you can then redirect them to the product page where they can proceed with the purchase.
Best,
Hello @annssi
At the moment, we don’t have a way to automatically link existing PayPal subscriptions from other platforms during the migration process. Unfortunately, this means that customers would indeed need to reauthorize their subscription in SureCart to resume the billing cycle.
We truly appreciate you bringing this up — it’s a very valid concern, and I’ll be sure to pass your feedback to our product team.
Hi @annssi
You’re very welcome!
Just to clarify, I didn’t mean that PayPal isn’t available in SureCart. PayPal is supported and can be used as a payment method for new purchases and subscriptions.
What I was referring to earlier is that when importing existing subscriptions, it’s currently not possible to link PayPal payment methods to customers the same way we can with Stripe or Mollie. That means if you’re migrating subscriptions from another platform that were originally paid through PayPal, those subscriptions won’t be automatically linked to the customer’s PayPal account for renewal. In those cases, the renewal would fail, and the customer would need to manually update their payment method in their SureCart customer portal.
That said, you’re absolutely welcome to offer PayPal in your store, and many of our users do! You can follow this guide to connect PayPal with SureCart: https://surecart.com/docs/connect-paypal/
Let me know if you have any questions!
Best,
If you have any questions, do not hesitate to contact us!
- This reply was modified 1 year, 1 month ago by Ivan C..
Hey @annssi
Thanks for reaching out!
Yes, it’s possible to import subscriptions from any platform, including SendOwl. However, the key challenge is linking the subscriptions to an existing payment method so renewals can be processed automatically.
Currently, SureCart supports linking customers with their payment methods only for Stripe and Mollie. If you’re able to retrieve the Stripe or Mollie Customer ID and Payment Method ID for each user, you can include those in the import. Here’s more info on that:
https://surecart.com/docs/exporting-stripe-data/If you’re unable to link the payment method during import, the subscription will still be created, but renewals will initially fail, and the customer will receive a payment failure email. They can then add a valid payment method directly from their SureCart customer portal.
Regarding onboarding: unfortunately, we don’t currently offer paid services to migrate from other platforms to SureCart. However, we’ve documented the full process so you can manage the migration yourself step by step:
- How to Migrate From Other Platforms to SureCart:
https://surecart.com/docs/migrate-to-surecart/ - How to Import Customers in Bulk With SureCart:
https://surecart.com/docs/import-customers-in-bulk/ - How to Import Products in Bulk With SureCart:
https://surecart.com/docs/import-products-in-bulk/ - How to Import Subscriptions in Bulk With SureCart:
https://surecart.com/docs/import-subscriptions-in-bulk/ - How to Get Stripe Customer ID and Payment Method ID:
https://surecart.com/docs/exporting-stripe-data/ - Manually Sync Your WordPress Users With SureCart:
https://surecart.com/docs/sync-users-with-surecart/
If you have any questions or run into any issues during the process, feel free to contact us here: https://surecart.com/contact-us/
Hope this helps!
Merci beaucoup pour votre retour ! On est ravis que SureCart vous plaise. Et oui, on continue d’améliorer l’extension – le meilleur reste à venir !