infinitewp

Hey there,

Sorry to disappoint, it’s not possible. There aren’t any extensions that we know of to do that either 🙁

Hello Steve,

I’m really sorry to hear about the not so great experience that you had with InfiniteWP. I’m sure you would have tried many WP managers in the past like you had mentioned in your tickets as well but the difference between the ones you mentioned and InfiniteWP is that IWP is self-hosted which means you got to configure stuff all by yourself and get your hands dirty. The others are hosted where they take care of storage, server, cron and all the other nuances associated.

I’m afraid things did not work out well as planned. Manual backups seem to be working fine on your IWP Panel whereas for Scheduled Backups to work, you need a working cron which wasn’t working in your case. Instead of setting the cron for 5 minutes, you set it to every 5th day of the week as shown in the below link and the cron command URL is supposed to be just your IWP Panel URL and not the way you have entered it currently.
http://www.awesomescreenshot.com/image/1671684/94f91dc53a056976978bb07f3b64c796

Coming to the next issue that you are facing, Cloning – This is not working for you since you do not have sufficient space on your server for creating a clone. Once you increase the storage on your server the clone addon will start working like a charm.

One of our team members have offered you a refund and it looks like you wanted to give this a last chance to try and make things work. As I type this, you would be getting an email from my support team regarding the details on how to setup your cron and how to increase the memory on your server.

I apologise for the misunderstanding and I would love to sort things out if you could be a lot more patient and cooperative rather than swearing at our support agents for no fault of theirs, this is a self hosted solution and when I mean self-hosted I stress on the fact that we would support you if the product does not work as designed whereas for setting up the cron and increasing memory, you need to get in touch with your host who should be doing this for you. But it looks like instead of fixing things for you, the host has been dodging your requests and putting the blame on InfiniteWP.

Thanks for understanding, if you have any more queries feel free to get in touch with me at info@infinitewp.com

Cheers!
Tauseef

• This reply was modified 9 years, 8 months ago by infinitewp.

Hi Robert,

I understand that you have been facing issues recently and we would be more than glad to sort the issues for you. Could you please let me know your email address or ticket# for your earlier correspondence with InfiniteWP?

The support forum has been recently closed to ensure that we have a single point of contact and to make sure tickets are handled in a priority manner. Also the hassle of switching between too many platforms for different reasons like getting credentials or access to the system can be avoided if everything is handled in one place.

We have real people behind InfiniteWP and we believe that the best way to talk to our clients is to talk to them the same way we do amongst ourselves. So no wonder we added the touch of personalisation in our auto-responder too. And its true that we are overseas, we are in India and we work from 10am – 6pm Indian Standard Time.

Ideally we would love to reply as and when we get tickets but with the vast geographical differences it is currently difficult for us so we’ve tried to keep our interactions as human as possible. As we grow and evolve we may provide round the clock services. We have been in the business for a long time now and I’d be happy to clarify all of your concerns if you have any.

Best,
Tauseef

We have moved the support system to a more efficient portal. Please mail your queries to help@infinitewp.com

Hi Zanet,

InfiniteWP does not take around 20 to 40 minutes to do the update. If it is taking so long then it is because your WordPress site is taking so long to respond.
However, it is not recommended to have infinitewp and the managed sites on the same server. This is because it would make synchronous calls and perform updates one at a time. If the sites are on a different server, the calls would be asynchronous. Additionally if the sites and the panel are on the same server, they would encounter timeouts and loopback issues.
It is better not to host the IWP Panel and the WP sites on the same server and additionally try to ensure the IWP Panel is not on a shared host since shared servers have a lot of limitations.

If you have any queries, please write to us at help@infinitewp.com so that we can give you detailed explanations and quicker support.