mother.of.code

Hi @jcanefora – that looks like a problem with your theme. I recommend doing a conflict test.

Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

1. Temporarily switch your theme back to the Storefront theme (it’s free)
2. Disable all plugins except for WooCommerce
3. Test to see if the issue has been resolved.
4. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://wordpress.org/plugins/wp-staging.

@azadbakhsh I’d recommend filling out all billing fields, and removing the + symbol when you copy the number.

Alternatively, you can make the phone field optional to remove the validation. Here’s code that you can try:

add_filter( 'woocommerce_billing_fields', 'custom_billing_fields' );
function custom_billing_fields( $fields ) {
    // Only on checkout page
    if( is_checkout() && ! is_wc_endpoint_url() ) {
        $fields['billing_phone']['required'] = false;
    }
    return $fields;
}

// Remove string "(optional)" from billing phone field
add_filter( 'woocommerce_form_field' , 'remove_checkout_optional_fields_label', 10, 4 );
function remove_checkout_optional_fields_label( $field, $key, $args, $value ) {
    // Only on checkout page
    if( is_checkout() && ! is_wc_endpoint_url() && $key === 'billing_phone') {
        $optional = '&nbsp;<span class="optional">(' . esc_html__( 'optional', 'woocommerce' ) . ')</span>';
        $field = str_replace( $optional, '', $field );
    }
    return $field;
}

The problem is that when applying product filters, the name of the store (“Store base”) appears in the URL and that name is not correct (it comes from a migration), so I need to edit it.

Looking at your system report, I see you have a redirect plugin active. Is it possible that there is a rule defined within this plugin that still contains the old URL?

Hi @edaas – you were thinking in the right direction, but you grabbed the wrong template. The one you want to edit is woocommerce-software-add-on/templates/email-keys.php. That holds the lines you want to remove, and you add it to your theme folder the same way you did the other email template.

Hope that helps!

Hi @ajchambers – since we can’t replicate the issue on our end, and you are having a hard time with it as well, I don’t think we can do anything further at this moment.

I’m going to go ahead and set this ticket to ‘solved’. If it happens again, please feel free to open a new ticket and we’ll take a look at it as soon as possible!

Hi there! I recommend going through our email FAQ: https://docs.woocommerce.com/document/email-faq/

This article holds information that solves almost all email related issues, including emails not being delivered.

If you’ve gone through that and you still see the same issue, please include the following in your next reply:

1. A copy of the system report for this site. You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.
2. Which specific steps you have taken, based on the article I linked to above.
3. Which email logging plugin you have used, and whether it has captured any emails.

Thanks in advance!

What you could try is use the bulk edit feature. If you go to Products → All products and select all products that need to be updated, click Bulk actions → Edit. You don’t need to make any changes here, just click the ‘update’ button.