woocommerce order notifications

  • Resolved tigranait

    (@tigranait)


    4 years, 4 months ago

    Hello. On our website, an online store made using the Woocommerce plugin, after a customer places an order on the site, automatic notifications are NOT sent to either the customer or the administrator. How to fix?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    4 years, 4 months ago

    Hi there! I recommend going through our email FAQ: https://docs.woocommerce.com/document/email-faq/

    This article holds information that solves almost all email related issues, including emails not being delivered.

    If you’ve gone through that and you still see the same issue, please include the following in your next reply:

    1. A copy of the system report for this site. You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.
    2. Which specific steps you have taken, based on the article I linked to above.
    3. Which email logging plugin you have used, and whether it has captured any emails.

    Thanks in advance!

    MayKato

    (@maykato)

    4 years, 4 months ago

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

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