mother.of.code

Hey there Ben,

When a customer chooses ‘Cash On Delivery’, the order doesn’t automatically go to the ‘Paid’ status. Rather, it will have ‘Pending payment’, as that’s exactly what it is – waiting for the customer to come and pay.

When the customer comes into the shop and pays for their order, you can set the order to ‘Completed’. I’d recommend agains using statuses such as refunded or cancelled, as that’s not an accurate representation of what’s happening with the order.

Here’s a bit of documentation on order statuses: https://docs.woocommerce.com/document/managing-orders/

Hope that helps. Have a wonderful day ahead!

That’s good news, in the sense that you can actually do something about it. I’ll go ahead and set this topic to ‘resolved’ as you found the plugin that was affecting things, but we’d love to see your comment on whether a permanent fix was found 🙂

That likely means that you have a menu order set in Edit product > Product data > Advanced – this is the custom ordering that the above mentioned setting is looking for.

If that doesn’t resolve your issue, I recommend doing a conflict test. You do that by following these steps:

1. Temporarily switch your theme back to the Storefront theme (it’s free)
2. Disable all plugins except for WooCommerce
3. Test to see if the issue has been resolved.
4. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://wordpress.org/plugins/wp-staging.

That’s possible. You can temporarily deactivate the plugin to see if that makes a difference, and then get in touch with the developer from the Ban Hammer plugin if you find that doing so improves your issue.

Hey there!

I’ve had a look at your site, and I think there’s a conflict going on here.
Issues like this may be caused by either a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/

The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

1. Temporarily switch your theme back to the Storefront theme (it’s free)
2. Disable all plugins except for WooCommerce
3. Test to see if the issue has been resolved.
4. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://wordpress.org/plugins/wp-staging.

Astra is common, yes – though unfortunately we also encounter quite a few issues with it 🙁 comes with the turf, I suppose. In any case, it’s understandable to be apprehensive of breaking your site. Testing like this is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://wordpress.org/plugins/wp-staging.

Hey there! That’s a super weird issue – do you happen to have a caching plugin installed? I’d try deactivating that and seeing if that makes a difference.

Otherwise, I’d recommend switching your theme to a default one, such as Storefront or TwentyNineteen. Does the same issue happen when such a theme is active?

Can you please go to WP Admin > Appearance > Customise > WooCommerce > Store Catalog > Default product sorting** and make sure it’s set to Default sorting?