Pial

Hi @kklo,

Thanks again for the follow-up — and I really appreciate your suggestion about future compatibility with the free version of Elementor.

Right now, the way Elementor integrates with dynamic content like the Single Doc Page relies heavily on a feature called Theme Builder, which is available only in Elementor Pro. That’s why even if you’re using helpful addons like Templately, Ultimate Addons Lite, or even Pro Elements, you still won’t see the dynamic doc widgets or be able to assign a custom template to single docs — because the core dynamic content support is missing without Elementor Pro. 🔍 Why it doesn’t work without Elementor Pro:

The Single Doc Page is a dynamic template — its content changes based on which doc the user is viewing. To design these types of templates in Elementor, the builder must support:

• Dynamic post content (like titles, body, author, etc.)
• Template assignment (so the layout applies automatically to all docs)

Unfortunately, free Elementor doesn’t include any of that. The BetterDocs – Single Doc Content widget (the one that renders your doc content inside Elementor) also won’t appear unless Elementor Pro is active.

These aren’t limitations from BetterDocs — we’ve already added full support for Elementor, but the actual rendering of dynamic content is something only Elementor Pro enables.

🎥 If you’re curious how it works when Elementor Pro is active, here’s a video:
Dynamic Widgets BetterDocs

✅ Summary:

• The Single Doc Page can’t be built with Elementor Free because it lacks Theme Builder + dynamic content support
• BetterDocs Free works just fine — no Pro needed on our end
• The widget you’re looking for (Single Doc Content) is only available when Elementor Pro is active
• Addons like Templately, Pro Elements, or Ultimate Addons can’t unlock this functionality, because they don’t provide full Theme Builder capabilities

We completely understand the frustration — and we genuinely appreciate your input about making this more flexible for free Elementor users in the future. Hopefully Elementor expands access to their Theme Builder in time, which would open up a lot more possibilities.

In the meantime, if you ever switch to Elementor Pro or decide to use a Gutenberg-based theme or the Customizer route, feel free to check the previously given documents

Best regards,
Pial

Hi @kklo,

Just checking in — did that explanation help clarify things for you?

Let me know if it answered your questions, or if there’s anything that’s still unclear.
And of course, if you run into anything else or need help setting things up, feel free to ask anytime. I’m here to help!

Best,
Pial

Hello @kklo

The reason the background image isn’t appearing in https://cctur.net.br/doc/criar-cursos/ is because that page wasn’t built using Elementor.

For example, the page https://cctur.net.br/instrutor/ was built with Elementor, and that’s why the design, including the background image, is showing properly there.

To get the background image and full layout working as expected for your documentation pages, you’ll need to create a Single Doc Template using Elementor.

Here’s the guide for that:
🔗 https://betterdocs.co/docs/single-doc-in-elementor/

Once you follow that, you should be able to set the background image and customize the layout just like you want.

Hope it helps

Best regards,

Hi there @flatword ,

Great question!

In BetterLinks, a “unique click” means that a specific person (or device) clicked a particular link once within a 24-hour period. Even if they click the same link again during that time, it still only counts as 1 unique click.

How is it tracked?

It uses a combination of the IP address and browser information (user agent) to help determine if it’s the same visitor or not.

Some examples:

✅ Counted as unique:

You click the link from your phone — that’s 1 unique click.You then click it from your laptop within the same day — that’s another unique click (because it’s a different device/IP).

❌ Not counted again as unique:

You click the link from an open tab today, and then again a few hours later from the same device & same IP — still just 1 unique click for that 24-hour window.

After 24 hours pass, if you click again, it would then be counted as a new unique.

How accurate is it?

It’s a good estimate of how many different visitors are clicking your links, but it’s not 100% perfect. VPNs, dynamic IPs, or private/incognito browsing can sometimes make the numbers a little higher or lower than expected. Still, for most use cases, it gives a reliable view of engagement.

Hope that clears it up!

Let me know if you need more details or have any other questions.

Thanks for using BetterLinks!

Hey @vishali009,

You’re very welcome — happy to help!

Regarding your new question, let’s break it down into two parts:
1. Using the Same Slug (e.g., “installation”) Under Different Categories

This one can definitely be a bit confusing, and you’re not alone in running into it.

Even though BetterDocs has the “Enable Category Hierarchy Slug” option — which helps generate more organized permalinks by including the category path in the URL — WordPress still applies its own rules behind the scenes.

The key thing to know is:
➡️ Every post (including Docs, since each Doc is technically a custom post type) must have a unique slug across the entire site.

This is a core behavior in WordPress, and unfortunately, plugins — including BetterDocs — don’t have direct control over overriding that. So if you create two Docs both with the slug “installation” (even under different categories), WordPress will automatically rename the second one to something like installation-1 to avoid conflicts. 👉 Possible Workaround:

While it’s not perfect, one way to handle this is to include the category name as part of the doc title or slug.
For example:

• timeline-widget-installation
• cooltimeline-installation

This way, the URLs stay unique and users can still understand the context from the slug.

I totally get that this might not be exactly what you were hoping for, but it’s the most reliable method given how WordPress handles post slugs.

2. Making Subcategories Clickable / Linked on the Frontend

At the moment, BetterDocs doesn’t generate individual archive pages for subcategories (or nested categories). That means those subcategory names you see in the sidebar — they’re just used for grouping Docs visually, but they’re not linked or clickable by default.

So unfortunately:
➡️ Subcategories don’t have their own accessible pages or URLs on the frontend.

If you’re looking for a way to list all docs under a subcategory when clicking its name, that’s something BetterDocs doesn’t support right now.

Thanks again for your thoughtful questions!

Best,
Pial

Hi @flatword

Great questions—and you’re right, more flexibility around clearing analytics would definitely be helpful.

At the moment, the Reset Click Data option only supports two fixed timeframes: 30 days and 90 days. There’s currently no way to define a custom date range, and unfortunately, it’s also not possible to selectively clear data for specific URLs through the UI.

That said, if you want to remove analytics for a particular BetterLink, the current workaround is to:

1. Delete that specific Shortlink—this will also remove its associated analytics data.
2. Recreate the link—this gives you a clean slate and new data going forward.

We know it’s not ideal, and we’ve shared similar feedback internally—so hopefully more granular control over analytics data will be something we can offer in future updates.

Hope this helps clarify things! Let me know if you’d like assistance with anything else.

Hi @flatword

Thanks for the detailed explanation—and yes, you’re absolutely right that unique clicks should never exceed total clicks. That kind of mismatch usually points to a data inconsistency, and we’d like to help get to the bottom of it.

To help us troubleshoot:

• Have you recently used any database cleaner or optimization tools?
• Are you using any new caching plugins or services (or made changes to existing ones)?
• Do you recall when this issue first started showing up—was it after a specific update or configuration change?

Also, just to be sure, please try clearing all levels of cache (server, site, object cache, and BetterLinks cache: how-to guide here) and then check if the stats realign.

Once we have that context, we’ll be better able to narrow down the cause—or step in from our side to investigate further.

Thanks

Hi @jimdoneit

I’m so glad to hear that switching to BetterLinks resolved the issue and you like the migration process . That’s exactly what we hoped to deliver with this upgrade! And thanks for the info about the PHP upgrades we will test it again internally.

If you ever need any further help, please don’t hesitate to reach out. We’re always here for you.

Also—sorry to bother you—but if you don’t mind me asking, could you do me a small favor? It would mean a lot if you could take just 30 seconds to leave a 5-star review about your experience with the plugin and the support you received from me. It really helps us improve and continue providing great service.

👉 Leave a review here

Thanks so much in advance.

Wishing you an amazing day ahead. 😊

Warm regards,
Pial