Forum Replies Created

Viewing 15 replies - 76 through 90 (of 612 total)
  • Plugin Support Pial

    (@iapial)

    Hello @ep2012

    Thanks again for sharing your thoughts. You can still press the first letter or scroll through the list if that feels quicker, though we agree that arranging categories alphabetically would make things more intuitive, and we’ll be working on that.

    For the auto title suggestion, we’ll be adding a global switch so you won’t need to decline it each time — that way you’ll have full control without the extra step.

    And regarding adding categories, we see your point about the list view. For now, you can also create a new category directly during the link creation process, here’s a quick demo: https://d.pr/v/MyfRNz.

    Really appreciate you walking us through how you use it, as it helps us spot ways to make the experience smoother.

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello @ep2012
    Thanks a lot for your suggestions.

    1. Category dropdown
    Right now, the dropdown also a search box, so if the list feels long or you can’t find a category easily, you can just type and search for it. Here’s a quick video showing how it works: https://d.pr/v/pO5ort.
    That said, we completely understand your point about wanting the list in alphabetical order, and we’ll work on making this smoother — either alphabetical or with another approach that gives you better control.

    2. Auto title suggestion
    We hear you on this. Having to say “No” every time is an unnecessary extra step. We’ll be adding a global switch so you can permanently turn the auto title suggestion on or off based on your preference.

    Appreciate your feedback — it really helps us improve the experience.

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi @bhanukaw ,

    I’m really glad I was able to help and that everything is now working smoothly on your end. If you ever run into anything again — no matter how small — please don’t hesitate to reach out. We’re always here for you.

    If it’s not too much trouble, could I kindly ask for a quick favor?

    It would mean a lot to me personally if you could take just 30 seconds to leave a 5-star review about your support experience — especially since we had a good outcome together. Your feedback really helps me keep doing my best, and it helps others know they’re in good hands too.

    👉 Leave your review here

    Thank you so much in advance — I truly appreciate it!

    Wishing you a great day ahead,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello again @bhanukaw ,

    Thanks for your patience.

    We’ve come up with a potential fix for the issue you encountered. Please try installing this DEV version of Essential Addons and see if the problem is resolved:

    🔗 https://d.pr/f/332xPl

    This version includes a patch we’ve applied specifically to address the fatal error you reported.

    After installing, if the issue still occurs, it would help if you could try deactivating other plugins temporarily and switching to a default theme (like Twenty Twenty-Four) to rule out any conflicts.

    Let us know how it goes — we’re here and happy to assist further if needed.

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello again @bhanukaw

    Just checking in to see if you had a chance to try the troubleshooting steps or could share your site info with us. That would really help us move forward with identifying the issue more precisely.

    Looking forward to your update!

    Best,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello @bhanukaw

    I’m sorry to hear you’re experiencing this issue. We tested the latest version of Essential Addons for Elementor Lite using the same environment — PHP 7.4 and WordPress 6.6.3 — but could not replicate the error on our end.

    To help us investigate further, could you please share your full site information?
    You can do this by:

    1. In your WordPress dashboard, go to Tools → Site Health → Info.
    2. Click Copy site info to clipboard.
    3. Paste it into your reply here.

    Additionally, to narrow down the cause, please try the following steps and let us know the results:

    • Deactivate all other plugins except Elementor and Essential Addons Lite (latest version).
    • Switch to a default WordPress theme (such as Twenty Twenty-Four) temporarily.
    • Check if the issue still occurs.

    This will help us confirm whether the issue is related to a plugin/theme conflict or something else in the environment.

    Looking forward to your update so we can get this resolved quickly.

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello there @picorir

    Thank you for bringing this to our attention. The notice you’re seeing is related to the _load_textdomain_just_in_time function, which triggers when translation files are loaded too early in the plugin’s lifecycle. This typically occurs when certain actions are executed before the init hook in WordPress, as outlined in the Debugging in WordPress guide.

    Please rest assured, this notice does not affect the functionality of the plugin and is only visible when WP_DEBUG is enabled. However, we understand the importance of keeping your environment error-free. We’ll work on this promptly and issue a release to address it. Kindly note that since Simple 301 Redirects has a more limited feature update schedule, most updates focus on security and critical improvements.

    In the meantime, I recommend exploring BetterLinks—our advanced URL management tool. It offers robust features to shorten, track, and manage links seamlessly. Plus, if you have a substantial number of existing links, you can easily migrate them to BetterLinks without any hassle.

    You can find comprehensive documentation here to help you get started.

    Feel free to reach out if you have any further questions!

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi @pbgiv

    Thank you again for your detailed explanation and for taking the time to troubleshoot on your end.

    We’ve reviewed everything, and I just wanted to let you know, we’ve identified the issue with the tag-based filtering in the Content Ticker. Our development team is already working on a fix, and it should be included in an upcoming update soon.

    We’ll make sure to notify you as soon as the update is released.

    Really appreciate your patience and the workaround you applied in the meantime!

    Best regards
    Pial

    Plugin Support Pial

    (@iapial)

    Hi Guido,

    Thanks for the update.

    Before we move to manual fixes, let’s try one more clean reset to rule out any hidden conflict or activation issue:
    1. Enable Debug Logging

    In your wp-config.php file, please add (or update) the following lines:

    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false);
    

    This will log any errors to a file located at /wp-content/debug.log, without showing them to visitors. It should help us catch anything failing silently during plugin activation.

    2. Temporarily deactivate all other plugins
    Just to ensure nothing else is interfering with BetterLinks during install.

    3. Delete all BetterLinks-related tables
    From your database, remove any tables that contain _betterlinks in the name.

    4. Reinstall BetterLinks
    Now reinstall it.

    Once that’s done, check if the main betterlinks table gets created and whether everything works as expected.

    If things still don’t work, please share the contents of the debug.log file—I’ll help analyze it and guide you from there.

    Looking forward to your update!

    Cheers,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi Guido,

    Thanks for checking—yep, if the betterlinks table isn’t there at all, that would explain why things aren’t showing up correctly.

    Here’s what I recommend:

    1. First, export your existing links (if you’ve added quite a few and want to keep them). You can do that from the BetterLinks → Tools → Export tab.
    If you don’t have many links or don’t mind recreating them, you can skip this step.

    2. Then:

    • Deactivate and delete the BetterLinks plugin from your dashboard.
    • Go into your database and delete any remaining tables that include _betterlinks in the name.
    • After that, reinstall the plugin fresh from the WordPress repository.

    This will ensure the plugin sets up all necessary tables properly during installation.

    Let me know how it goes or if you run into anything along the way—I’m here to help!

    Cheers,
    Pial

    Plugin Support Pial

    (@iapial)

    Hello @gaveguido

    Thanks for reaching out and for your interest in upgrading—really appreciate that!

    From what you described, it sounds like the links and categories are still present in the system but just not showing up properly in the Manage Links interface. That usually points to a database inconsistency.

    Just to confirm—at any point, did you happen to remove the BetterLinks plugin and also delete its related database tables? Sometimes during cleanup or reinstallation, critical tables might get removed, which causes the interface to behave exactly like this: links work on the front end but vanish from the dashboard.

    To fix this, you can manually recreate the missing database structure. We’ve prepared a quick walkthrough you can follow here: https://d.pr/v/qBVCne

    Also, to make sure the table is fully up to date, please run this SQL command in your site’s database (you can use phpMyAdmin or a similar tool):

    ALTER TABLE YourPrefix_betterlinks
    ADD COLUMN uncloaked VARCHAR(10) DEFAULT ' ';
    

    Just replace YourPrefix_ with the actual prefix used in your database (commonly wp_, unless it’s been customized).

    Let me know once you’ve tried that—or if you’re unsure at any step, I’d be happy to help walk you through it.

    Looking forward to getting this sorted for you!

    Best regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi @peopleinside,

    Thank you for the update, and no worries at all, we completely understand.

    We appreciate you taking the time to report the issue. Just to let you know, this is actually a scenario we’re already working on improving, and we’re hopeful that future updates will handle it much better and more smoothly.

    If you ever decide to give the plugin another try down the line or run into anything else, feel free to reach out. We’re always here to help.

    Wishing you all the best with your current setup!

    Plugin Support Pial

    (@iapial)

    Hi @peopleinside,

    Thanks for bringing this up.

    To get a clearer picture of how things are set up on your site, could you please share a screenshot of the following settings from your WordPress dashboard?

    You’ll find them under:
    Settings → General (/wp-admin/options-general.php)

    Specifically, we’re looking at the values for:

    • WordPress Address (URL)
    • Site Address (URL)

    A quick screenshot showing both would really help us understand what’s going on with the short link structure.

    Thanks in advance!

    Plugin Support Pial

    (@iapial)

    Hi @kklo,

    Thank you so much for your patience — and I really do understand how frustrating this must feel after all the effort you’ve put in. You’ve been very thorough, and I truly appreciate how clearly you’ve explained each step you tried.

    Let me clarify a few things and guide you through what’s likely causing the issue. 🧩 First, a key technical note about theme compatibility

    Since you’re using the Astra theme, it’s important to know that Astra is not a full block-based theme — so it doesn’t support the Full Site Editor (FSE) natively.

    That means you won’t be able to build or modify templates like the Single Doc Page using Gutenberg’s FSE interface. Instead, you’ll need to rely on the Customizer, which is the standard method for customizing layouts in classic and hybrid themes like Astra.

    Here’s a quick demonstration to show what that looks like in action:
    🎥 BetterDocs Customizer Walkthrough – Video ✅ Now, what’s likely going wrong and how to fix it

    You mentioned that you selected the default Single Doc Page template, but nothing appeared — that usually means there’s either a theme conflict, a page slug issue, or a rendering error.

    Please try these steps one by one:

    1. Check for slug conflicts
      Make sure you don’t have a manually created page with the same slug as your documentation base (e.g., /docs). That would prevent the dynamic page from loading.
    2. Flush permalinks
      Go to Settings → Permalinks and click Save Changes — this can often fix dynamic routing issues.
    3. Revisit Customizer settings
      Navigate to:
      Appearance → Customize → BetterDocs → Single Page From here, try:
      • Toggling layout styles (sidebar, spacing, full-width, etc.)
      • Saving after each change to force a refresh
      • Making sure the Single Doc option is enabled
    4. Temporarily switch to a default theme
      Just to test — try switching to a default theme like Twenty Twenty-One, then check if the doc pages display. If it works, Astra is most likely overriding something unexpectedly.
    5. Disable caching temporarily
      If any caching plugins are active (like LiteSpeed, W3 Total Cache, etc.), clear the cache and disable them briefly to rule out cached output.

    📘 Helpful Resources:

    💬 Final Thoughts

    I completely understand you’re feeling close to giving up, and I want to sincerely thank you for giving it this much effort. I genuinely believe you’re just one step away from having this work — and I’m more than happy to stick with you to the finish line.

    If you’re open to trying again, I’ll continue to assist step-by-step. Or if you’d rather switch direction, I totally respect that too.

    Whatever you decide, I’m here to help.

    Warm regards,
    Pial

    Plugin Support Pial

    (@iapial)

    Hi @kklo,

    Thanks again for the detailed explanation and the screenshot.
    So just to clarify: if you’re not using Elementor and are working with the default WordPress Classic editor , then you don’t need to create a physical page for the Single Doc Page. BetterDocs handles this dynamically in the background.

    The Single Doc Page is automatically generated whenever someone clicks on a documentation article. What you can control is the layout and appearance of that dynamic page — things like header spacing, sidebar position, color scheme, background, etc.

    To configure this through WordPress Customizer, follow these steps:

    Go to your WordPress Dashboard → Appearance → Customize → BetterDocs → Single Page

    Here you can adjust:

    • The layout (with or without sidebar)
    • Colors and fonts
    • Breadcrumb and meta visibility
    • Control over how much space is shown before the doc content (important if your image is being overlapped)

    This should help you fix the issue where your site’s standard top image or header is being covered or hidden by the doc content.

    📘 For a full walkthrough, I recommend checking out these two guides:

    These guides walk you through both the Customizer options and what to expect from the dynamic rendering of doc content. ✅ Quick Notes:

    • The BetterDocs Customizer settings don’t create pages — they apply styling and layout options to dynamically generated doc views.
    • If your header image or top section is being overlapped, check the spacing/padding settings in your theme as well — or use a small HTML block in your theme’s header if needed.
    • You don’t need Elementor or any page builder here — just use the Customizer and the built-in BetterDocs layout engine.

    Best regards,
    Pial

Viewing 15 replies - 76 through 90 (of 612 total)