Pial

Hello again

Hope you are doing well.

About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

Have a nice day!

Hello @palagornp

Hope you are doing well.

Really sorry for the inconvenience. However, I would like to clarify we already have the option to remove the Essential Blocks notice, If you click the ” Never show again” on the popup, it won’t be visible anymore. Please check this demonstration here. Hope it helps

And thanks for the feedback for adding an internal option to hide our notices, we will definitely discuss this with our team lead.

Once again I apologize for the experience.
Hope you understand
Thanks

Hello @jeysign

We apologize for any inconvenience caused. We want to assure you that Essential Addons has been thoroughly reviewed and there is no known vulnerability available at this moment. If you have specific data regarding any vulnerability, please share it with us here. We have always taken this very seriously and provided a fix almost instantly.

Regarding design adjustments, we understand your thoughts. We normally offer a default layout allowing users to customize according to their needs. However, thank you so much for your feedback. We really appreciate it.

Again, we’re really sorry for the experience you had. Your experience matters to us, and we hope to have the opportunity to address these issues and restore your trust in Essential Addons.

Regards
Pial

Dear @npershall

I understand your concerns regarding the recent issue you’ve encountered with our product. Firstly, I’d like to clarify that we have not de-authorized the product you purchased. I apologize for any confusion, and I’m here to help you address the matter.

It appears that you’re attempting to connect multiple sites(including the staging site) using a single site license. Please note that your purchase includes a license for use on a single site at a time. If you need to use the product on another site, you can change the activated site URL at any time. We have already informed you.

As you mentioned, you’re utilizing the premium features of Essential Blocks. According to WordPress.org’s policy, all issues related to Pro widgets/plugins must be handled outside of the WordPress.org platform so please reach out to us Here.

Thanks

Hello again

Hope you are doing well.

About your issue, We still haven’t heard back from you. Due to inactivity, I am resolving this topic.

Have a nice day!

Hi @awol

Thank you for sharing the updates regarding the issues you’ve encountered and the steps you’ve taken so far. I understand that the caching plugin was causing the squashed layout issue to be resolved and that the mobile display alignment issue with breadcrumbs is still present. I’ll provide some guidance on both of these matters:

Breadcrumb Issue on Mobile:
Regarding the breadcrumb issue with the left margin on mobile devices, it seems to be related to your custom CSS. To address this, you can add the following CSS code:

@media only screen and (max-width: 767px) {
  .betterdocs-wrapper.betterdocs-single-wrapper.betterdocs-single-layout-5 .betterdocs-content-wrapper .betterdocs-content-area .betterdocs-content-inner-area .betterdocs-breadcrumb {
    margin-left: unset !important;
  }
}

This CSS code specifically targets the breadcrumb element on mobile screens and removes the left margin, which should help in creating the desired gap.

Caching and Slow Loading:
Caching and slow loading can indeed be influenced by a combination of factors, including server configuration and the number of plugins used on your site. Since you’ve mentioned using the Litespeed cache plugin, it’s possible that your server’s configuration might be affecting the other plugin’s performance.

Since it could happen for numerous reasons it depends on your server’s configuration as in the Storage type, I/O speed, Number of node capacity, Allocated Ram space, others and the number of Plugins, and service requests handled by your website server, So I would suggest that you Check your actual server configuration and upgrade/ configure accordingly. These aspects can significantly impact your website’s loading speed.

In the meantime, you can exclude the root Docs page from your caching plugin. I found a helpful resource that guides you through the process of excluding specific pages from Litespeed cache: How to Exclude a Page from Litespeed Cache.

Please let me know if these suggestions help address the issues you’re facing, or if you need further assistance with any other aspect of your website. We’re here to support you in getting everything running smoothly.

Best regards,

Hello there,

Thank you so much for the detailed feedback.

Currently, we have support for Zapier and if your Plugin support Zapier you can implement it.

As this is a Pro feature, according to the WordPress guideline, we can’t discuss any Pro feature here. I am requesting you reach our team here.

Have a nice day

Hi @awol

Thank you for bringing this issue to our attention, and I appreciate your thorough description of the problem you’ve encountered.

After a thorough investigation, it appears that this issue might be coming from a combination of factors including JS/CSS minification, Lazy Load, and caching rules imposed by your caching plugin. These factors can sometimes affect the rendering of web pages, especially when different browser modes or devices are involved.

To address this issue, I recommend the following steps:

1. Purge and Clear Caching Data: Start by purging and clearing the caching data from your caching plugin. This will ensure that any outdated or conflicting cached files are removed.
2. Temporarily Disable the Caching Plugin: Temporarily disable your caching plugin and check if the rendering issue persists in private/incognito windows and on mobile devices. Disabling the caching plugin will help us determine whether the caching settings are indeed contributing to the problem.

After that please copy and store your custom CSS and then remove the custom CSS from the site for troubleshooting purposes

If after CSS removes and disabling the caching plugin the issue is resolved, it suggests that the CSS and caching settings need to be properly configured to ensure compatibility with various browser modes and screen sizes.

However, if the issue persists even after disabling the caching plugin, please let us know. This will indicate that the problem might be originating from a different source, and we will further investigate to pinpoint the exact cause and resolve it.

Our aim is to ensure that your website functions seamlessly across all browsing scenarios, and we’re committed to resolving this issue for you. Feel free to keep us updated on your progress or if you have any further information to share.

Best regards,