Pial

Hello again,

Sorry for the inconvenience.

We did not hear from you since our last conversation.

Could you please let us know if you are still having the issue?

So that we could try to solve your issue.

We are waiting for your response.

Thank you.

Hello again @awol

Hope you are doing well.

The fix hasn’t been released yet, Hopefully it will be include on the next release.

Hope you understand

Thanks

Hello again @awol ,

Sorry for the inconvenience, You will be glad to know that Our Dev team has already fixed the ‘admin/editor.css’ error notice issue and it will be released very soon.

In the meantime, we have a Dev version containing the fix regarding the issue, you can find that here

Please make sure to make a Backup of your site before any Updates.

Hopefully, it will solve your issue
Let me know how it goes
Thanks

Hi @aabdel91

Thank you so much for bringing this issue to our attention. We truly appreciate your feedback.

We understand the importance of GDPR regulations and ensuring that user privacy is respected. We take this matter seriously and have already begun investigating the YouTube cookies consent issue you’ve raised with the EA Filterable Gallery.

Our development team is actively looking into a solution to ensure that the YouTube videos loaded through the Filterable Gallery properly respect user cookie preferences. We will discuss this with them and work towards implementing the necessary changes.

If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. We’re here to assist you.

Thank you once again for your feedback, and we’ll be in touch with updates as soon as we have them.

Best regards,
Pial

Dear @scont

We appreciate your feedback regarding the EA Scroll to Top widget, and we sincerely apologize for any inconvenience you’ve experienced.

In order to resolve this issue effectively, we kindly request some additional information from you:

1. Usage Context: Could you please share more details on how you are implementing Our EA Scroll to Top widget without using Elementor? Understanding your specific setup will help us pinpoint the problem accurately.
2. Page URL: To expedite our investigation, sharing the URL of the page where you’ve encountered these errors would be immensely helpful. It will allow us to access the page directly and diagnose the issue more comprehensively.

By providing these details, it will help us to investigate and assist accordingly

Looking forward to hearing from you.

Best regards,
Pial

Hello there,

I apologize for the inconvenience you’re experiencing with the recent update. To better assist you, could you please provide the URL where you’re encountering the unresponsive ‘load more’ button issue?

From your description, it appears that the problem may be related to caching and optimization. Here are some steps you can try to resolve the issue:

1. Purge Cache: Begin by purging the cache from your caching plugin’s options. This will ensure that any cached data related to the previous version is cleared.
2. Deactivate Caching Plugin: Temporarily deactivate your caching plugin to rule out any conflicts it might be causing with the updated version.
3. Clear Browser Cache: After deactivating the caching plugin, clear your browser’s cache to ensure you’re not loading any cached resources from your browser.
4. Regenerate Assets: To regenerate assets, navigate to your WordPress admin area and go to ‘Essential Addons.’ Then, switch to the ‘Tools’ tab and click on the ‘Regenerate Assets’ button. You can refer to this screenshot for guidance: Link to Screenshot

Please make sure to Regenerate Assets. After following these steps, please test the ‘load more’ button functionality again and let me know if it has improved. If the issue persists or if you encounter any further problems, please provide the details, and we’ll continue to assist you in resolving the issue.

Thank you for your patience, and we look forward to getting this sorted out for you.

Best regards,
Pial

Hello @lbertolocorretora ,
We sincerely apologize for the experience you had with us. Thank you for your feedback, though we couldn’t agree with you. We always prioritize our customers and strive to assist them until they are fully satisfied.

You created your first support ticket on July 10, and we provided a response on the same day, but we didn’t receive any further communication from you. Please take a look at this screenshot. Then, on August 11, you created another ticket, and we responded to you within 24 hours. Please review this screenshot. We understand that the email might have bounced back or ended up in your spam folder, which caused this miscommunication.

Nevertheless, you might have realized that the fault was not with our support. We kindly request you to reach out to us so that we can quickly resolve your issues. And if you believe refund is the best solution, please contact us here, we have a very easy refund policy.
Thank you!