Scroll on top

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Pial

    (@iapial)

    2 years, 6 months ago

    Dear @scont

    We appreciate your feedback regarding the EA Scroll to Top widget, and we sincerely apologize for any inconvenience you’ve experienced.

    In order to resolve this issue effectively, we kindly request some additional information from you:

    1. Usage Context: Could you please share more details on how you are implementing Our EA Scroll to Top widget without using Elementor? Understanding your specific setup will help us pinpoint the problem accurately.
    2. Page URL: To expedite our investigation, sharing the URL of the page where you’ve encountered these errors would be immensely helpful. It will allow us to access the page directly and diagnose the issue more comprehensively.

    By providing these details, it will help us to investigate and assist accordingly

    Looking forward to hearing from you.

    Best regards,
    Pial

    Thread Starter scont

    (@scont)

    2 years, 6 months ago

    Good afternoon.
    On my site, some of the pages are made without using Elementor. Unfortunately, I was forced to disable Scroll on Top, to promptly fix the problem.

    Plugin Support Pial

    (@iapial)

    2 years, 6 months ago

    Hello again@scont ,

    Hope you are doing well

    Really sorry for the inconvenience

    After our investigation we did find the issue and we are already working on it. We will provide you update regarding this issue as soon as possible.
    Again we apologise for the inconvenience

    Hope you understand
    Thanks for your patience

Viewing 3 replies - 1 through 3 (of 3 total)

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