Pial
Forum Replies Created
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Hello @amirhmoradi
Thank you for bringing this issue to our attention. We understand how critical performance is to delivering a seamless user experience. I’ve shared your feedback with our development team, and they are currently reviewing the dependency to identify potential optimizations. We appreciate your patience as we work on improving this, and we’ll keep you updated on any progress.
Additionally, if you could share some details of your performance report, it would help our team better understand where improvements are needed based on the specific impact observed on your site.
Best,
PialHello @matke1984
Thank you for reaching out!
Yes, the Scroll to Top feature in Essential Addons is indeed available for any archive or any template you’ve created using the theme builder. This includes dynamic pages, such as lists of posts or any other archive-type displays. You can see a demonstration of this feature in action through this link: View Demo.
If you’re experiencing any difficulties or the feature isn’t working as expected on your archive page, please provide us with more details. Let us know if there are specific steps to reproduce the issue, or if you’re seeing any error messages. We’ll be happy to look into it and provide the assistance you need.
Looking forward to hearing from you.
Hi @wp800s
I just wanted to follow up to see if you were able to create the missing table and run the command as suggested in the demonstration. Has this resolved the issue with your BetterLinks dashboard?
If you’re still facing any difficulties or have questions, please feel free to reach out, and we’ll be happy to assist you further.
Looking forward to your response!
Hello again @jasperdemann
Given that Youzify is designed to work closely with BuddyPress as its core component, I would recommend reaching out to the support teams for Youzify and BuddyPress. They have the specialized knowledge to diagnose and address conflicts related to their plugins’ functionalities and compatibility with each other.When contacting their support teams, it would be helpful to share the steps you’ve taken, including:
- The plugin versions you are using: BuddyPress v14.1.0 and Youzify Pro v3.5.4.
- The issue occurring only when BuddyPress is activated
- A summary of the conflict test results, showing that deactivating BuddyPress resolves the issue, indicating a direct relationship between the two plugins.
We are here to assist you with any additional questions or if there’s anything more we can do from our end. But given the complexity of this conflict, the Youzify and BuddyPress support teams would be the best point of contact to get a precise solution.
Thank you for your patience and for providing such detailed information. Let me know if you need any further help!
Best regards,
PialHello @wp800s
We have found a possible solution. To resolve the issue caused by the missing table, you can create it manually in your database. Please follow the steps in this demonstration: View Demonstration.
Additionally, you can run the following command on your database to alter the table:
ALTER TABLE Your-Prefix_betterlinks
ADD COLUMN uncloaked VARCHAR(10) DEFAULT ' ';Update Your-Prefix accordingly to your site.
If this doesn’t resolve the issue, feel free to reach out to us directly, as mentioned earlier, and we’ll be happy to assist you further.Looking forward to hearing from you!
Best regards,
PialHello again @jasperdemann
Sorry for the inconvenience.
We did not hear from you since our last conversation. Could you please let us know if you are still having the issue? So that we could try to solve your issue.
We are waiting for your response.
Thank you.
Hello there @laheysc
I can see that you have confirmed the issue is resolved on our Support Channel.
So I am resolving this topic
ThanksHello again @jasperdemann ,
Can you please share the Plase share a detailed Screencast of the issue containing the Plugin name version and make sure to disable all other Plugin except the plugin in question.
We have checked on our end and didn’t find any issue take a look : https://d.pr/v/FRjW6g
So please share your screencast so that I can understand and assist accordingly.
ThanksHi @laheysc
Thank you for bringing this up. The “Uncloak” feature is part of the BetterLinks Pro version. As per the WordPress.org guidelines, all commercial support, including for Pro features, must be handled through the plugin’s official support channels.
Kindly reach out to us directly Here, and we’ll be happy to assist you further with this issue.
Looking forward to helping you resolve this!
Best regards,
PialHi @laheysc
Hope everything is going well. You can easily open the link created by BetterLinks in a new tab by using the link option. After selecting the text, use BetterLinks option to insert the links & then click the link option and toggle the “Open in new tab” setting.
I’ve created a demonstration to guide you through it: https://d.pr/v/QnFm49.
Hope this helps! Let me know how it goes, and feel free to reach out if you need any further assistance.
Best regards,
PialHi @clayray
I just wanted to check in regarding the concerns you raised about the PDF embedding options being too basic. The latest updates now offer more flexibility, including the ability to adjust the width and height using percentage values or pixels. If you haven’t had a chance to test these new options, I’d love to hear if they address your issue or if you need further assistance.
Feel free to reach out with any additional questions!
Best regards,
Hello @jaroslawistok ,
It seems the message may have been missed in your inbox. However, to ensure we can resolve this quickly, could you please reach out to us here
This will allow us to handle your request more efficiently and follow up with the necessary support.
If you have any further questions or need additional assistance, feel free to let us know. We are here to help!
Thank you!
Hello @jaroslawistok,
We apologize for any confusion & inconvenience. We have found your previous query, and one of our Support Representatives has already reached out to you directly with a response. Please take a moment to review their message and reply at your earliest convenience so that we can work together to resolve the issue as quickly as possible.
We look forward to hearing from you and are ready to assist further.
Thank you!
Hello again @jaroslawistok
Thanks for the update! I’m sorry for what you’re experiencing, and I appreciate your patience. To help troubleshoot the issue further, I’d recommend performing a plugin conflict test. Because the migration should’ve appeared on the dashboard .
Here’s how you can do the plugin conflict test:- Disable all other plugins, except for Pretty Links and BetterLinks.
- Once those are the only two active plugins, check if the migration option becomes available on your dashboard and see if you can proceed with the import.
This will help us identify if another plugin is causing the conflict. Also please let me know how many links you currently have in Pretty Links.
Regarding the search issue you mentioned—searching with a keyword (like the site name from Pretty Links) not working—could you provide more details? Specifically, are you trying to search for links created by Pretty Links using specific keywords, and they aren’t showing in the results?
If you could share a screencast of the behavior of the Dashboard after the Plugin Conflict, it might help us to understand better.
Looking forward to hearing the results of the test and resolving this for you!
Hi there @jaroslawistok
I’m really sorry for the inconvenience you’ve experienced. However, I’d like to clarify that our BetterLinks plugin has a built-in migration system, which is completely available in the free version. You don’t need a file to run the migration from Pretty Links. While we do offer an import/export feature for advanced use, if you’re already using Pretty Links, you can easily migrate all of your links without any cost, it has always been completely free.
I’ve created a video demonstration to help guide you through the process: https://d.pr/v/QeVzzS
Please check your dashboard —you should see an option for migration from Pretty Links like the video which I have given above. If you’re still having any issues, we’d love to investigate further. If you could share a screenshot, screencast video, or any other reference, we can assist you in resolving the problem properly.
Thanks for your understanding, and we’re here to help!
We are really looking forward to hearing from youBest regards,
Pial