Plugin Support
Pial
(@iapial)
Hello @matke1984
Thank you for reaching out!
Yes, the Scroll to Top feature in Essential Addons is indeed available for any archive or any template you’ve created using the theme builder. This includes dynamic pages, such as lists of posts or any other archive-type displays. You can see a demonstration of this feature in action through this link: View Demo.
If you’re experiencing any difficulties or the feature isn’t working as expected on your archive page, please provide us with more details. Let us know if there are specific steps to reproduce the issue, or if you’re seeing any error messages. We’ll be happy to look into it and provide the assistance you need.
Looking forward to hearing from you.
The only page it doesn’t work on is the archive. More precisely, if I set the scroll to top, it works when I’m logged in to wp, but not when I log out, so they can’t be seen by site users. Please check if you have the same situation. I have adjusted the global settings for the entire site for scroll to top, but I also tried individually for the archive. When it is not turn on for the individual archive, it doesn’t appear even when I am logged in.
Yes, this is definitely a bug. I have elementor pro. I create the post archive in the following way.
Templates – Theme Builder – Archive – Condition (All Archive)
When the post archive is created like this, the scroll to top doesn’t work. More precisely, if you immediately go to the preview, you will see the button, but the site user doesn’t see the scroll to top button. Also, after logging out and re-entering wp admin, I no longer see the button either. This also happens with search results. Please fix this bug.
Plugin Support
Pial
(@iapial)
Hi there @matke1984 ,
Hope you are doing well. We apologize for the inconvenience this has caused. After analyzing the situation, we’ve developed a potential fix for the “Scroll to Top” feature on archive pages.
Please download the development version of the plugin from this link and install it on your site. Once installed, test it to confirm if the issue is resolved.
If the fix works for you, do let us know, as we plan to include it in the next release.
Looking forward to your feedback!
Best regards
Pial
Unfortunately, everything is the same. Still not working in archive and search results.
Plugin Support
Pial
(@iapial)
Hello again @matke1984
Thank you for the details. We have successfully recreated the issue you described regarding the Scroll to Top feature not working on archive and dynamic pages for visitors. Our team acknowledges the problem, and I have forwarded the details to our Development team for a thorough investigation. Please allow us some time to analyze and identify the cause of the issue. Rest assured, we are working diligently to find a solution, and we will keep you updated as soon as we have more information.
We appreciate your patience and understanding!
I noticed that you fixed back to top for archives and thanks for that. But it still doesn’t work in search results. When can we expect this to be fixed? Thanks in advance.
Plugin Support
Pial
(@iapial)
Hello @matke1984
Thanks for confirming the fix for the archive page & Thank you for your patience. We have forwarded your feedback to our development team for further analysis. After reviewing the situation, we will get back to you with an update. We appreciate your understanding and are working diligently to resolve the issue as soon as possible.
Plugin Support
Pial
(@iapial)
Hello again @matke1984
You will be glad that we have included the Search Support in our latest version.
Please kindly update the Essential Addons to v6.1.0 and check the Scroll to Top on the search page.
Let me know how it goes
Thanks
Plugin Support
Pial
(@iapial)
Hello again
Hope you are doing well.
About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.
Have a nice day!
I apologize for the late reply. Yes, it’s working now. Thank you.
Plugin Support
Pial
(@iapial)
Hello again @matke1984
I am glad I was able to help, please feel free to contact our support anytime you need help, we are always here to help.
If you don’t mind me asking, could you do me a favor, and spend 30-sec to review 5 star and your support experience with us by following this link, this will help me to serve better.
Thank you in advance!
Link to review https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/#new-post
Have a good day!
