Pial

Hello again @power1parts

I am glad I was able to help, please feel free to contact our support anytime you need help, we are always here to help.

If you don’t mind me asking, could you do me a favor, and spend 30-sec to review 5 star and your support experience with me by following this link, this will help me to serve better.

Thank you in advance!

Link to review https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/#new-post

Looking forward to it

Have a good day!
Pial

Hello @picklypickle

I just wanted to check in and see if you had a chance to review our previous response regarding your concerns. We’re committed to ensuring our plugin works for all users, and we’re happy to assist with any issues or clarifications you might need.

If you’re still facing any challenges or have questions about specific features, please don’t hesitate to share more details or screenshots. We’d love the opportunity to help you get the most out of BetterLinks and improve your experience.

Looking forward to hearing from you.

Best
Pial

Hello again @wp800s ,

Thanks for the Site info. Please allow us some time to investigate on our end according to your configuration.

I will get back to you as soon as possible

In the meantime can you please share how did you delete the table 1st time ? Did you used any plugins or did you deleted manually ? Please let me know

Really appreciate your patience and understanding

Hello again @niharikaverma95

Thank you for the update, and I’m glad to hear that removing the dark mode plugin resolved the initial conflict!

As for the new issue with links and categories not showing up in the BetterLinks dashboard, you can continue to Support Thread and I’ll be happy to assist you. Could you provide a bit more information?

• Are the links you’re manually creating not appearing, or are previously created links also missing?
• Have you checked the console log for any errors?
• If possible, please share your Site Health Info as well as a screen recording of the issue so we can investigate further.

Once I have this information, we’ll look into it right away.

Best regards,
Pial

Hello again @wp800s

This is a really unusual issue. We tried multiple ways in multiple environments but weren’t able to reproduce the issue. Can you try downgrading the BetterLinks Plugin to older version and then Update to the latest and see if the issue resolved or not ?

Here’s you can get all the Previous version : https://wordpress.org/plugins/betterlinks/advanced/

Let me know how it goes
Thanks

Hi @niharikaverma95

Thank you for sharing your feedback and sorry for the inconvenience you’re facing with BetterLinks. We sincerely apologize for the delayed response.

We’ve thoroughly tested BetterLinks on multiple systems, including with Kadence Blocks and Kadence theme. We tried various scenarios such as using our affiliate disclosure, instant redirects, and even creating links manually. In every case, everything worked as expected without any conflicts. You can view a demonstration here: https://d.pr/v/lP64lk

To assist you further, could you kindly share more details about the specific issue you’re encountering? If possible, a video demonstration would help us understand the issue better and resolve it quickly.

Looking forward to your reply.

Best regards,
Pial

Hey @wp800s

Thanks for the update and for checking the tables.

When you reinstall the same version of a plugin, it doesn’t always recreate the database tables that have been removed manually. This is because WordPress plugins, including BetterLinks, are designed to prevent overwriting or recreating tables unless explicitly instructed. This is a safeguard to ensure that any custom data or configurations within those tables aren’t accidentally lost during a reinstall.

In most cases, deleting tables without fully understanding the impact can cause issues like the one you’re experiencing, where the data is still present in the database, but the plugin cannot properly recognize or display it. Reinstalling a plugin typically just reactivates the plugin’s files and doesn’t automatically recreate tables that have been removed, especially if the plugin relies on pre-existing relationships or data stored in those tables.

As for why the tables didn’t get rebuilt during the reinstall, that’s likely because the plugin assumes the data is still there. Many WordPress plugins don’t trigger table recreation upon reinstallation to avoid potential data loss. It’s always a good practice not to delete any tables unless you’re certain of the impact, as missing tables can cause functionality problems like you’re seeing

I would recommend deleting the plugin completely, and then manually removing all existing BetterLinks tables, including any related data from the wp_options table (all betterlinks related options) like this: https://d.pr/v/gA8E8n . Once that’s done, you can reinstall the plugin fresh. This should allow BetterLinks to properly rebuild its tables and reset the plugin’s configuration to a clean state.

Let me know how it goes

Thanks!

Hello again @jlahusen

I am glad I was able to help, please feel free to contact our support anytime you need help, we are always here to help.

If you don’t mind me asking, could you do me a favor, and spend 30-sec to review and your support experience with me by following this link, this will help me to serve better.

Thank you in advance!

Link to review https://wordpress.org/support/plugin/essential-addons-for-elementor-lite/reviews/#new-post

Looking forward to it

Have a good day!