Dat Hoang

Hi,

For cisforcrate.com, before I disabled the monitor, the reference number was 138294609. I have not received any mails for that domain which is as expected.

Yes, on our system, Jetpack Monitor is disabled for this site.

Thanks for the reply. I am not getting the notification emails but my host says that the monitor is still pinging the site as shown in the logs. The server serves a 404 but my host says better to stop them as it consumes resources.

Yes, we will check this.

192.0.102.40 – – [23/Jan/2018:15:55:37 +0800] “HEAD /box HTTP/1.1” 404 – “-” “jetmon/1.0 (Jetpack Site Uptime Monitor by WordPress.com)”

It seems that the site is tutr.my/box.

I’ve made some changes on our end to stop pining this site from Jetpack Monitor. Please double check with your hosting provider.

Let me know if you have any questions or if we can help further.

Hi,

Great! I got the request from the hosting provider.

I’ve sent a reply cc’ed your email as well.

Please follow up with us in that ticket/email.

Hi Steve,

Sorry for the late response. I somehow missed your question.

We simply resize images rather than crop them for Tiled Mosaic.
Can you give us an example that we crop images?

Cheers,

Hi,

We’ve removed them. Please let us know in the case you need any further help!

In the future, I suggest changing these image filenames 🙂

• This reply was modified 8 years, 3 months ago by Dat Hoang.

Hi,

I have removed tutr.my and staging.tutr.my from my hosting and disconnected Jetpack.

On our system, both sites are not in the Jetpack Monitor list.

—

Do you get the email related to this issue?

I can make sure we turn off Monitor for the correct site, can you send us the reference number that follows the text “If you need to contact support, please include this reference:” in the bottom of that email?

Once I have that information, I’ll be able to find the site in our system and stop those notices for you. 🙂

Hi,

At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening.

Could you contact us via this contact form and mention this thread?

Hi,

We’d like to ask for more information to try to figure out what’s happening.

Please follow the guide below, send us a support request via this contact form and mention this thread?

Could you add the following code to your site’s wp-config.php file?

define('WP_DEBUG', true);

if ( WP_DEBUG ) {
 
        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );
 
        define( 'WP_DEBUG_LOG', true );
        define('WP_DEBUG_DISPLAY', false);
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );
 
}

Once you’ve done that, navigate to your site, try loading a few pages, and then check the wp-content/debug.log file for error messages.

Send us the resulting log file, and then replace:

define('WP_DEBUG', true);

… with this:

define('WP_DEBUG', false);

… in your wp-config.php file.