This site cannot be accessed

Resolved chrisonline
(@chrisonline)

8 years, 3 months ago

I have connected two WordPress self hosted sites.
Both are worked fine, but today I see at one site “This site cannot be accessed”.
The other one is working fine.

I have disconnected and reconnect the site with the message, but again I see “This site cannot be accessed”!

Where do I see any more info about this error?
Can anybody help how I can resolve this?

FYI:
Both website on the same provider.

Viewing 4 replies - 16 through 19 (of 19 total)

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Thread Starter chrisonline
(@chrisonline)

8 years, 3 months ago

Feedback from my hosting provider:
They are not blocking IP’s by country or anything else.

Can you send me the IP’s from the US and my hosting provider will add exactly this IP’s to the Whitelist and we can try again.

—
If you want to contact they directly I need your mail address.
I will forward my “ticket mail conversion” to your mail address and you can create an answer.

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

Can you send me the IP’s from the US and my hosting provider will add exactly this IP’s to the Whitelist and we can try again.

Our server IPs can be found here:

https://jetpack.com/support/hosting-faq/

If you want to contact they directly I need your mail address.
I will forward my “ticket mail conversion” to your mail address and you can create an answer.

Yes, we’d like to discuss with your hosting provider directly. Please contact us via this form and provide your hosting support email. We will add their email and your email into our ticket conversation:

Contact Support

Thread Starter chrisonline
(@chrisonline)

8 years, 3 months ago

I have done this.
Have made via the form the Hosting Providers mail address and I have informed my Provider that you will get in touch with them.

Dat Hoang
(@htdat)

8 years, 3 months ago

Hi,

Great! I got the request from the hosting provider.

I’ve sent a reply cc’ed your email as well.

Please follow up with us in that ticket/email.