Forum Replies Created
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Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Icon not appearingThanks for confirming @jangeudens – that’s an interesting insight about Firefox… we’ll look into that.
Facebook Team
Hi @lowellklassen,
Is your Lowell Klassen Page a regular Page, or part of the New Pages Experience? You can check this in the regular FB interface by clicking on the “Pages” option, and seeing if the Page is listed under “Updated Pages you manage” or “Classic Pages you manage”. If it is listed under the first one, then it is part of the New Pages Experience.
Unfortunately, as mentioned in our FAQ, Pages which are part of the New Pages Experience are not yet compatible with the Chat plugin, but they can be downgraded to regular Pages, if this is critical.
Hope this helps,
Facebook Team
Hi @woonwg,
You would need to implement some custom JavaScript for this, though it wouldn’t be something we’d officially support.
Hope this clarifies,
Facebook Team
Hi @woonwg,
If you’d like the Chat plugin to appear on your contact page only, you can use the advanced configuration options to specify that page alone.
Once installed, users will be able to open the chat by clicking on the Chat plugin icon.
Hope this helps!
Facebook Team
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Icon not appearingHi @jangeudens,
I’ve had a look at your website, but the plugin doesn’t appear to be installed. Did you uninstall the plugin? Please go through the install/setup process again from the beginning, and let us know if you’re still experiencing any issues.
Thanks!
Facebook Team
That’s great to hear 🙂
All the best,
Facebook Team
Hi @lowellklassen,
Just to be clear, when you say “accounts”, are you referring to your Facebook Pages? You will need to have an admin role on the FB Page you’d like to connect the Chat plugin to. If the desired Page is not showing up in the list, this is one thing that might be worth checking.
Hope this helps,
Facebook Team
Hi @hanihamid,
I’ve had another look at your site, and it appears the plugin is loading up correctly now. So it appears the setup was successful 🙂
I’ll mark this as resolved, but please do let us know if you encounter any further issues,
Thanks,
Facebook Team
Hi @christopheran,
We’re looking into the possible causes of this, though it is a little difficult to diagnose, as we’re unable to reproduce it.
Do you have access to the database that your WordPress installation runs on?
Thanks,
Facebook Team
Hi @dzhoneva,
We’ve had a look into the problem on your site.
The plugin isn’t loading because the website has set the content-security-policy’s script-src to certain domains, which don’t include the FB domain (connect.facebook.net). As such, the script cannot be loaded on the website.
The right fix is to configure the website to allow https://connect.facebook.net in their CSP header.
Hope this helps!
Facebook Team
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] welcome questionsI’ve had a look at your website, but the plugin doesn’t appear to be installed. Did you uninstall the plugin? Please go through the install/setup process again from the beginning, and let us know if you’re still experiencing any issues.
Thanks!
Facebook Team
Hi @hanihamid,
I’ve had a look at your website, but the plugin doesn’t appear to be installed. Did you uninstall the plugin? Please go through the install/setup process again from the beginning, and let us know if you’re still experiencing any issues.
Thanks!
Facebook Team
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Icon not appearing.Hi @cshinkin,
If you’re using the WordPress plugin you don’t need to install any code. You first need to go through the setup process (click the “Setup Chat plugin” button on the Chat plugin settings page), and the code will be added to your site automatically 🙂
Hope this helps,
Facebook Team
Hi @germanisawesome,
I’ve had a look at your website, but the code doesn’t appear to be installed. Did you uninstall the plugin? Please go through the install process again from the beginning, and let us know if you’re still experiencing any issues.
Thanks!
Facebook Team
Forum: Plugins
In reply to: [Facebook Chat Plugin - Live Chat Plugin for WordPress] Icon not appearing.Hi @cshinkin,
I’ve had a look at your website, but the code doesn’t appear to be installed. Did you uninstall the plugin? Please go through the install process again from the beginning, and let us know if you’re still experiencing any issues.
Thanks!
Facebook Team