Eric Daams

Hi Jack,

Could you post a link to your site so I can see what is happening?

Cheers,
Eric

I replied to your email, but will post my response here in case anyone else has similar questions:

I don’t use Visual Composer personally, but try enabling support for Visual Composer for campaigns by following this guide:

http://wpexplorer-themes.com/total/docs/enable-disable-vc/

With the Challenges page, I see why this is happening. Here’s how you can fix it:

1. In your WordPress dashboard, edit the page.
2. Switch to Text view for the editor.
3. In the content area, look for any tags like this: , ,

    or 

   . If you find any of these around the shortcode, remove them. 

After removing this and saving the page again, the issue should be fixed.

The campaign image is just the featured image, as you guessed.

The core Charitable plugin does not include any widget for the campaign creator. That is included in the Ambassadors extension. You would need to have a widget-ready area on your campaign page to drop it into.

With the campaign form, it is possible to add extra fields, but that requires some custom coding. We have a series of code snippets at https://github.com/Charitable/library#extensions-charitable-ambassadors that show how to modify the campaign form in various ways.

• This reply was modified 9 years, 8 months ago by Eric Daams.

There’s a code snippet for that 🙂

https://github.com/Charitable/library/blob/master/donation-form/remove-donation-form-fields.php

See https://github.com/Charitable/library#how-to-use-the-code-snippets for a few different ways you can add this snippet to your site.

Cheers,
Eric

Hi Angie,

The user should still be able to access their donation receipt if they are not logged in. To troubleshoot the problem, could you try disabling the other plugins on your site and see if the problem persists?

Also, which hosting company are you using?

With the emails, there are a couple things to check:

1. Are all the emails enabled under Charitable > Settings > Emails?
2. If so, are you getting any other emails from the site? For example, if you try to reset your password, do you get the password reset email?

Also note that notification emails for donations are only sent when a donation is marked as Paid.

Cheers,
Eric

I have no idea what’s going on. Could you get in touch with me via https://www.wpcharitable.com/support/ with login details for your WordPress dashboard so that I can investigate further?

Cheers,
Eric

Could you try it with the Forgiven theme again, but add some content to the Extra Description area? It may be that the theme prevents the Charitable campaign content from loading when the Extra Description is empty.

Cheers,
Eric

Hi Kevin,

Braintree is on our radar, particularly because of its split payment functionality. No immediate plans to develop a gateway (not enough demand), but it’s certainly one we have in mind.

Cheers,
Eric