Adeniran

Hello @prendaunica,

Please start a conversation here on our website.
The dev team would assist you ASAP.

Regards,
Adeniran.

Hello @ppaliou,

Thank you for contacting us.
Since your query seems to be more of a technical than a setup one, kindly start a conversation directly on our website here.

We’d put you in touch with our dev team and attempt to resolve your query with utmost speed. I’m sorry about the hassles.

Warm regards,
Adeniran.

Hello there,

Thank you for writing back to us.
Please try to switch the rules relationship status from “OR” to “AND”.

May I ask what version of the plugin you have installed, please?

Regards,
Adeniran.

Thank you for your compliance!

Have you started a conversation on our website yet? Your query is a rather technical one so our dev team would be in a better position to assist you. Starting a conversation with the aforementioned link would put you through to them faster and accelerate help coming your way.

Best wishes,
Adeniran.

Dear @st1fffy,

Our initial response to you was removed because, in the bid to exonerate ourselves from your claims, we shared some sensitive data (i.e your name) that we shouldn’t have shared, we sincerely apologize for that. The WordPress team has intervened by removing the comments but that won’t derail us from speaking our truth.

3 years ago, when we moved the sale of ALL our products from Envato to our own website, our pricing model changed. We introduced the options to either purchase the plugin as a yearly subscription or as a one-time purchase. In an attempt to be considerate and manage the change, we decided to grant all our users from Envato a 1-year license (AT ZERO COST) should they convert their Envato license to our own license.

You converted your license to ours which means you used the plugin FOR FREE from January 28th 2019 to January 27th, 2020. Furthermore, you renewed your plugin’s license on January 28th 2020 by paying the yearly subscription fee of $45 (renewal price for Envato users at the time). We have proof to defend our claims.

It seems you understood (and were completely okay) with our new pricing model with these 2 actions from you. I’ll re-iterate:

1. The license conversion on 28th January 2019 (zero cost to you.)
2. The subscription renewal on 28th January 2020 ($45)

…so it seems you were comfortable with the changes we made, but somehow something happened along the way.

These are screenshot’s from our product’s pricing page that further debases your claims.

a. Product pricing.
b. FAQ snippet.

The reason that the plugin file becomes unavailable for download after a subscription expires is that the file would actually be useless even if it were there because the plugin wouldn’t work still. And we thought removing the plugin file from customers’ account could further nudge them to consider renewing their license.

So we’re curious to know why you think anyone should “stay away” from us/our product, how we have been “fraudulent“, and exactly how you received “bad support” from us. Because we undoubtedly believe that your review here is baseless, and I’m afraid, is a rather weak attempt to tear down the work of a group of hard-working people just because you probably cannot afford to pay $49/year for a product that actually does what it promises!

Best wishes,
Adeniran.

Hello @ksaltik,

Thank you for writing to us.
If by “templates” you mean a configurator that has pre-selected options, then I’m afraid, that feature isn’t available with our plugin.

Just like Photoshop, our plugin uses transparent layers linked to product options to alter the perspective of the customer in real-time. You can set additional pricing to any of the customizable options of your product and CDN is supported.

Lastly, the plugin does have a “conditional rules” feature that specifically allows your preset conditions to trigger different kinds of action which could be to show/hide/select components, options, groups, etc.

You can explore some of the plugin’s guides from here.

Best,
Adeniran.

Hello @thokkalodi,

Thank you for writing to us.
Actually, both pricing options (of a subscription and a one-time purchase) are available and you can find them here on our website. Here’s a screenshot to depict the 2 pricing options: https://prnt.sc/12dm2cz

We believe that the pricing options are very much accessible from the pricing page of the plugin’s website and I’m happy to shed more light on the situation in your case.

Kindly let me know if there’s any way I could further provide you with some assistance as regards our product.

Regards,
Adeniran.