Adeniran
Forum Replies Created
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Alright, awesome.
Thank you for letting us know, Erick!Best,
Adeniran.Hello,
I’m so sorry about the hassles.
If you would please start a conversation here on our website. Our dev team would speedily assist you.Regards,
Adeniran.Hello,
I’m sorry about the hassles.
This looks like a conflict issue. Kindly start a conversation here to get in touch with our dev team.Regards,
Adeniran.Hello Eddy,
Thank you so much for the kind words!
We’ll continue to put our best foot forward towards creating useful products and providing timely & adequate support.Thanks again for publicly rooting for us, Eddy!
Best of luck,
Adeniran.Exactly,
It is essential you state what product(s) the discount should be applied upon. The plugin uses a “list” approach in identifying what product(s) the discount should be applied to. While you can set that the cheapest item in this list, in the cart, should be discounted; you cannot set that the most expensive item to have a discount.Please let me know if you need any further clarity.
Regards,
Adeniran.Hello,
You can find here: https://configuratorsuiteforwp.com/guide/
Also here are video tutorials: https://www.youtube.com/playlist?list=PLC9GLMXokPgXW3mYmXYJc-QstNGgF173dBest regards,
Adeniran.Hello,
Thank you for clarifying.
This is possible with our plugin, however, there needs to be more specificity on what item(s) gets discounted. The plugin can only be set to discount the cheapest item in the cart or one specific product unit for this use case.And to address your final query, we do have a 7-day return policy. You can learn more about it here.
Best,
Adeniran.Hello,
Thank you for writing to us.
That may require that our dev team modifies the plugin to meet your requirement. And it would come at an additional cost.You could start a conversation here to interact directly with the product team.
Regards,
Adeniran.Hello,
Thank you for writing to us.
This very much seems like what the PRO version of the plugin can handle, but in order to absolutely be sure the PRO version is the right solution for you, could you please give a scenario of exactly how you want the discount to work?That way, I can give you the best advice on whether or not to continue with our offering.
Warm regards,
Adeniran.Hello Ata,
Thank you for writing back.
I completely understand your position and I’m indeed sorry about the hassles. We’ll have to wait on your bank to resolve your refund request.Sincere apologies, once again.
Adeniran.Hello @divisionx,
It appears we cannot process the refund because you have filed a dispute with your bank, so our hands are tied on issuing the refund for the renewal order.
While we wait on that, do you mind sharing more information on the conflict issue you stated earlier? I’ll do all I can to help.
Regards,
Adeniran.Hello,
My name is Adeniran and I am indeed sorry about the current situation.
This issue is very strange to us because our systems never auto-renew for our products that can still work even after their licenses have expired. Yes, you would lose access to plugin updates and support should your license expire but the plugin would continue to function. Because of this, we didn’t think auto-renewal was necessary for the billing system of this product.Seeing that, somehow, the billing system has turned upside down in your case, unfortunately, I’d proceed to refund you immediately.
To further address your query, may I please ask what other plugins conflict with ours? Because I looked through our records and the last conversation you had with us was 1 year ago. You had a setup issue and you confirmed that it was resolved. Please provide more clarity on this, if I missed anything.
I’ll come back here to let you know when I have successfully processed your refund.
Sincere apologies,
Adeniran.You are most welcome!
Hello @msiqbal,
Thank you for writing to us.
I clearly understand what it is you’d like to achieve. The PRO version of the plugin has the feature to toggle on/off the automatic addition of the free gift to the cart.If you have set the plugin to automatically add the free gift to the cart and that doesn’t seem to have any effect on this issue, kindly start a conversation here. Our tech support team would assist you ASAP.
Best,
Adeniran.Hello @lmorroni,
Thank you very much for taking your time to highlight your experience with us. Feedback like yours motivates us to do more and listen more closely to our customers’ challenges.
Thanks again! 🙂
Best,
Adeniran.