Adeniran
Forum Replies Created
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Hello,
Yes, I’m 100% certain that the issue would be resolved and of course, you’d have full access to the PRO version’s features.
Please let me know if there’s any other way I could be of assistance at this time.
Best,
Adeniran.Hello @vanhaeusl,
We’d like to thank you for taking the time to write this review of our designer plugin! We’re a small business of fewer than 20 people here at Orion Origin trying to do the impossible of building world-class products from Benin, West Africa and every bit of feedback like this one you’ve written does so much to help and motivate us!
Thanks for your kind words about our support team, I’ll be sure to mention this to everyone on the team.
We noticed you mentioned that the setup phase was a bit of work for you. We’ve recently put together some handy guides over on YouTube that you might be interested in, you can find them here.
We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again! 🙂
Best,
Adeniran.Hello,
Thanks very much for your balanced and fair review of our plugin. I’m glad the quality of support you got from our dev team was pleasant. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you.
I also want to thank you for your feedback and criticisms. We’ve taken your thoughts to heart and we’re planning on making some internal changes based on your recommendations.
I appreciate your kind words and professional demeanour and look forward to leaving you with an even more positive experience in the days to come.
Thank you, once again!
Best wishes,
Adeniran.Thank you for writing back!
Is there a chance you could provide a reference or a mockup of what you’d like to achieve? If I have a solid understanding of what you’d like to achieve, it would help me to offer you the best advice on whether or not any of our designer plugins is the right fit for your requirements.
Best wishes,
Adeniran.Hello,
I’m sorry about the present situation of things.
The update with WooCommerce seems to have come with changes that trigger this error not just our plugin but a lot of plugin like ours.The good news is that we have an interim solution that can work until (and hopefully) WooCommerce corrects this change in a new update. However, the solution is currently only available for the PRO version of the plugin. If you have a free version, the solution is currently being developed right now and should be ready in about a bit.
Kindly indicate what version of our plugin you have installed so that we can proceed appropriately.
I’m indeed sorry about the hassles.
Regards,
Adeniran.Hello,
Thank you for writing to us.
Please find below the features that distinguish the PRO version from the free version:– Templates creation available
– Editor configurable dimensions
– Save designs for later
– Configurable uploads minimum required dimensions
– SVG files edition
– Configurable colors palette to narrow the colors that can be used by the customer
– Pictures extraction from social networks to use on the designer
– Ability to upload custom files for order
– Custom pricing rules
– Configurable output file resolution (up to 300dpi outputs)
– Print ready files with crop marks and safe, trim and bleed zones
– Custom TTF fonts support
– Watermarks on every design previewed by the customer
– SVG and PDF outputs
– Image filters available
– Advanced Design Pricing
– Designs and Orders history available
– Multiple Products Ordering using the same designPlease let me know if you’d like to have any further assistance related to our product.
Best regards,
Adeniran.Hello Giannis,
I’m glad the changes we’re about to implement is what you perceive as valuable. In the meantime, please open a ticket here on our website so that we could resolve the issue for you ASAP.
Best regards,
Adeniran.Hello @rositamg ,
Thank you for the kind words.
Could you please let me know specifically (perhaps with a screenshot) how the tax affects the discounted price?Warm regards,
Adeniran.Hello to you @scratchycat and @marogiannis,
Thank you for writing to us.
Apparently, we have a lot of queries related to this feature and we are planning on adding this feature request to the next plugin update. This will allow you to specify whether the discounts should be calculated on the sales price or on the regular price.
Regards,
Adeniran.Hello,
Could you please use a screenshot or screen recording to depict what you seem to struggle with?
Regards,
Adeniran.Hello,
I’m sorry about the current situation of things.
Could you please provide a screenshot of the set up for both discount types?Regards,
Adeniran.Alright, great!
Thank you for letting me know, @caminspiredHello,
I’m sorry about the current situation of things.
If I understand you correctly, the discount for the “wholesale” user role is being applied on the sale price but you’d rather have it applied on the regular price. Is that correct?Regards,
Adeniran.Hello @caminspired,
I’m indeed sorry about the hassles.
Could you please open a ticket here on our website? I’m pretty confident that we can help you resolve this issue. It’s currently past our work hours but one of my colleagues would be available to assist you in a few hours.Regards,
Adeniran.Hello @melmoataz,
Thank you very much for your feedback. It means a lot to us!
Would you mind sharing more details about the free gift feature, please? Perhaps by starting a conversation here on our website.I’d be happy to relay your suggestions to the product team and maybe we could roll out the feature in the coming update.
Thank you once again for the kind words.
Best regards.
Adeniran.