Support » Plugin: Woocommerce Products Designer by ORION - online product customizer for t-shirts, print cards, phone cases Lettering & Decals » Attractive front end with good support

Attractive front end with good support

  • vanhaeusl

    (@vanhaeusl)


    2 years, 5 months ago

    After testing several product designers I picked this one because the front end is so easy to use and understand for the end customer. I bought the pro version.

    Setup: Was a bit of work and required support from the ORION team. Once the basic framework was working the customization was a breeze.

    Support: When I had problems I wasn’t given generic answers or stuck talking to a chatbot the team actually worked with me to solve my issue in a timely manner.

    ** This plug-in is accomplishing a rather complex task so to think that there won’t be any bugs is unrealistic. Nevertheless, my experience with support was really great!

    • This topic was modified 2 years, 5 months ago by vanhaeusl.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Adeniran

    (@deniran)

    2 years, 5 months ago

    Hello @vanhaeusl,

    We’d like to thank you for taking the time to write this review of our designer plugin! We’re a small business of fewer than 20 people here at Orion Origin trying to do the impossible of building world-class products from Benin, West Africa and every bit of feedback like this one you’ve written does so much to help and motivate us!

    Thanks for your kind words about our support team, I’ll be sure to mention this to everyone on the team.

    We noticed you mentioned that the setup phase was a bit of work for you. We’ve recently put together some handy guides over on YouTube that you might be interested in, you can find them here.

    We’re very grateful for customers like you and hope you stick with us for years to come!

    Thanks again! 🙂

    Best,
    Adeniran.

    thokkalodi

    (@thokkalodi)

    2 years, 5 months ago

    Isn’t this a subscription model based plugin? It is clearly stated on the plugin website that the base plugin is $49/year. Is there a one-time fee non-subscription plan available somewhere? Please state that clearly and don’t mislead others if it is a subscription model.

    Adeniran

    (@deniran)

    2 years, 5 months ago

    Hello @thokkalodi,

    Thank you for writing to us.
    Actually, both pricing options (of a subscription and a one-time purchase) are available and you can find them here on our website. Here’s a screenshot to depict the 2 pricing options: https://prnt.sc/12dm2cz

    We believe that the pricing options are very much accessible from the pricing page of the plugin’s website and I’m happy to shed more light on the situation in your case.

    Kindly let me know if there’s any way I could further provide you with some assistance as regards our product.

    Regards,
    Adeniran.

Viewing 3 replies - 1 through 3 (of 3 total)
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