Cara
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] New Analytics Report Not Working Part 2Hey, @redphive!
I was going to suggest checking under WooCommerce > Status > Logs for any fatal errors that might be affecting Analytics, but then you mentioned an important detail here:
We do use multiple currencies (USD + CAD) which worked fine in the old reports. Is the new Woocomerce unable to manage two currencies?
By default, WooCommerce doesn’t have a way to handle multiple currencies. It only operates around a single currency.
It looks like you may have a third-party plugin to allow for both USD and CAD on your store. Can you please confirm that?
If that is the case, you may need to reach out to that plugin’s developer to confirm if it’s compatible with WooCommerce’s built-in Analytics and Reporting.
Forum: Themes and Templates
In reply to: [Storefront] Theme is broken since latest updateHi, @chaiavi!
Thank you for updating us with additional information.
Considering you’ve now switched themes, I’m going to mark this thread as resolved now.
If you ever want to give Storefront another go, however, I’d still suggest doing a manual update in case the automatic one had issues.
If you do have any further questions, feel free to start a new thread. And thanks again for the update!
Forum: Plugins
In reply to: [WooCommerce] Display Product SKU everywhereHi again, @basvweb!
Those usually depend on your site language. Under WP Admin > Settings > General, can you see if you have Australian English there? Please try switching to that and see if it changes “TAX” to “VAT”.
Forum: Plugins
In reply to: [WooCommerce] Hold credit card chargeHi, @leslieannetd!
That certainly is possible, but it will depend on the payment gateway you’re using on your site.
Most payment gateways have a setting for when to capture charges. For example, with Stripe, there’s a “Capture” setting (no. 7 here). When it’s checked, charges are captured immediately. When it’s unchecked, charges are only authorized and store admins need to manually capture them within 7 days.
If you’ll let me know which payment gateway you’re using, I can help you check which setting you can use! š
Forum: Plugins
In reply to: [WooCommerce] Payments Temporarily SuspendedHi, @weekendpanda!
You can still contact support for this as you’re using WooCommerce Payments. You’ll just have to create a WooCommerce.com account. Once you’ve set that account up, you can head to WooCommerce.com > My Account > Support and create a ticket.
In that support request, please make sure to include a copy of your site’s System Status Report and let us know the email address you used for WooCommerce Payments too.
We will be able to help you further there!
Forum: Plugins
In reply to: [WooCommerce Blocks] Checkout pageHi, @rahul9850!
We havenāt heard back from you in a while, so Iām going to mark this thread as resolved. However, if you do have any further questions, feel free to start a new thread.
Forum: Themes and Templates
In reply to: [Storefront] Thumbnail sizeHi, @pederb6!
We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, if you do have any further questions, feel free to start a new thread.
Forum: Themes and Templates
In reply to: [Storefront] Storefront announcements?Just giving you an update here, @gezan!
I’ve heard back from the developers, and the reason they’ve stopped doing release posts like the one you linked to is that the recent āchangesā to Storefront have mostly been fixes, and not new features.
So, in this case, the best place really to get information on Storefront updates would be from its GitHub release page.
Hey, @yatgirl!
You asked me to open an issue on github. I did. Now you are back here asking me to do something else.
First of all, I really do apologize! It was an oversight on my part not to have asked you to check for conflicts first. As you’ve noted, “Each plugin update has the potential for bringing down sites, and causing conflicts.”
Although there are coding standards for WordPress, with so many different possible plugin/theme combinations, including server environments, it’s difficult to guarantee they’ll all work together.
Its always the same story. Jump through all these hoops, Hours and hours of my time and then you get the response that no one else is experiencing this and the store owner is then expected to do more troubleshooting for them. This is a live store, I am not deactivating all the plugins.
I know that conflict testing is tedious. I’ve been through it with my own stores. And again, I really am sorry that you feel like I’m making you jump through hoops. That was not my intention at all. I just haven’t seen other similar reports, and I’ve been unable to reproduce the issue on my stores either so I can’t dig into it further.
The reason I suggested the Health Check plugin above, though, is that the way it deactivates themes/plugins is, you could say, cosmetic. Visitors don’t see any changes to your live site. Only you, while you’re logged in to your admin account, will see them.
I can not spend time troubleshooting something that wasnt broken prior to your themes last update. I am not going down this rabbit hole. I just wont update the theme.
I completely understand if you don’t want to update the theme now though. Running a business is hard work. It’s time-consuming enough as it is.
Forum: Plugins
In reply to: [WooPayments: Integrated WooCommerce Payments] i have problem whith paymentsHi, @enrique70!
I try to contact them through the normal way and I throws an email verification error which never reached me account and that I have checked the spam folders and everywhere, I urgently need to contact the woocommerce payments support.
To be clear, are you trying to contact us at WooCommerce.com > My Account > Support?
If yes, and you’re being asked to verify your email, can you let me know the email address that you’re using for your WooCommerce.com account so I can check it and try resending the verification email?
Alternatively, if you’re not comfortable sharing your email address in a public forum, you can set up a new WooCommerce.com account and open a support request from there. Please include a link to this thread, as well as the email address linked to your WooCommerce Payments account that we should check.
Forum: Plugins
In reply to: [WooCommerce] Extra field not showing up in subscription cancelled emailHi, @seks!
Based on what you describe, it looks like you’ll need to make modifications to the Cancelled Subscriptions email template for the information collected by the Profile Extra Fields plugin to show up there.
Have you already reached out to BestWebSoft about how that would be possible? If you haven’t yet, you can contact them here: https://wordpress.org/support/plugin/profile-extra-fields/
Forum: Plugins
In reply to: [WooCommerce] coupon namesTo confirm by writing into the coupon code area, Iām creating the coupon and can share that with recipients. I donāt have to click āgenerate coupon codeā to activate it. Please confirm.
Yes, I can confirm that! For example, on my test site, I have this coupon code for free shipping on orders over 1000:
Link to image: https://d.pr/i/R7WWZbI didn’t need to click āGenerate Coupon Codeā for that. I just typed FS1000 directly. š
Forum: Plugins
In reply to: [WooCommerce] Problem with modification one ProductHi, @arabisk!
This can happen if the permalink structure on your site needs to be refreshed.
Can you please head to WP Admin > Settings > Permalinks and click on the “Save Changes” button there? You don’t need to make any changes. Just click the button, then try to view the product page again.
Please let us know if that works for you!
Forum: Plugins
In reply to: [WooCommerce] coupon namesHi, @kenm250!
Are you using the default functionality that comes with WooCommerce for creating coupons? For reference, I mean this: Coupon Management.
If yes, I suspect you may be using the “Generate Coupon Code” button, which is why you’re getting a random string. Instead of using that button, you can directly type any meaningful name you wish to give your codes in the Coupon code field:
Link to image: https://d.pr/i/ZWteRiI hope that helps!
Forum: Plugins
In reply to: [WooCommerce] Hide empty categoriesHmmm… that is very strange!
Let’s see if it’s being caused by a conflict, either with your site’s theme or a plugin. If you’re up for that, can you please install this plugin: Health Check?
That plugin has a troubleshooting mode where only you as the admin will see any changes made to the site. The general steps for the conflict test would be:
1. Enable troubleshooting mode on the Health Check plugin. This will deactivate all plugins and switch the site’s theme to a default one like Storefront
2. Activate WooCommerce
3. Check if the Essentials category still shows upIf the problem is gone, then activate plugins one at a time. In between each activation, repeat step 3. If you’re interested, we have a more in-depth guide on using that plugin here:
https://docs.woocommerce.com/document/troubleshooting-using-health-check/