Hi, @reaper1983!
I just checked your site, and it appears that it’s not using the Storefront theme, which we support in these forums.
Can you please double-check the theme information for your site under WooCommerce > Status?
You can scroll down to the Theme section, and let us know the Name, Version, and Child Theme (if any) that’s listed there, so we can help point you to the right support channel.
Thank you for the screenshots!
I couldn’t see an obvious pattern from that. However, one thing you can check would be your WooCommerce store’s Analytics settings under Analytics > Settings:
Link to image: https://d.pr/i/KGDzwE
Depending on what you have/haven’t checked there, you can compare it to what’s recorded by Google Analytics, it may point to the discrepancy in figures.
Thank you for that, @cuttycliffy!
I have a few things for you to check.
First, you already said that the inc/class-storefront.php exists. Can you also confirm that it is not corrupted?
Next, can you please go over these with your hosting provider?
- Increase your site’s PHP Time Limit from 30 to at least 300
- Check the permissions on your site’s files/folders to make sure they can be opened
Plugin Support
Cara
(@dcka)
Thank you I am currently using a third party service to calculate shipping costs. I will be switching over to easyship. We don’t offer flat rate shipping.
Ah, I see. In this case, you’ll want to check if the service you use has an option for adding a fee. I’m not seeing this right away from looking at Easyship’s documentation, but most of these services should have a setting for additional fees. It’s best that you confirm this with the service’s support team though.
Plugin Support
Cara
(@dcka)
Hi @purodreams,
To clarify, I wasn’t suggesting that you use the Cart and Checkout blocks. I just wanted to know if you were using them as the error message referred to them.
Can you still get me a copy of your site’s System Status Report so I can have a better idea of your site’s setup? Again, you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.
Hi @epsiloncool,
The notice from Facebook is quite strange. For context, we haven’t had similar reports about this. I’m not seeing any open issues about this in the plugin’s GitHub repository either, so this seems very specific to your particular site setup.
To start, I do see that there is only one pixel on your checkout page, but do you perhaps have any other customizations there that may be causing Facebook to detect what they see as a violation?
For instance, on my test sites, the Event URL passed to Facebook is much shorter compared to the example you gave. It’s only like this:
https://***.com/checkout/order-received/616/?client_secret=_removed_&key=_removed_&livemode=_removed_&order_id=616&redirect_status=_removed_&source=_removed_&utm_nooverride=_removed_
Hi, @adah0987!
I follow this doc but when come to To remove the app from Facebook and system users, i not see any active business integration.
To be clear, are you not seeing “WooCommerce Integration” in your business manager’s “Active” tab as shown here?
Link to image: https://d.pr/i/II0Mqh
If so, then the integration may not have been completely connected to your account, so you can skip the step in the guide.
Of course, if you have multiple Facebook business managers, you may also want to check those too in case you used one of them to connect to the Facebook integration instead.
Hi @wagnerd1109,
i mean, that the customer get no request to confirm his purchase via second authentication (3DS). In my case, there is no request from dkb to verify the purchase, usually i have to confirm purchases via dkb app.
Since you mentioned that you’re already using Radar rules, you may want to check which one you have enabled exactly if you want customers to always be prompted for 3DS. In particular, you may want to look into using the “Request 3D Secure if 3D Secure is supported for card” rule.
If you only have it set to “Request 3D Secure if 3D Secure is required for card,” for example, then you may not be prompted for 3DS on your site even if you normally get that in other sites. That just means 3DS is supported for your card, but not necessarily required.
If you’re interested, you can read more about 3DS with Stripe here: Use Radar rules in the Dashboard
Hi @crackcodewithamal,
In case you still haven’t got the code working, you may also want to check out our WooCommerce Developer Resources.
You can also visit the WooCommerce Community Forum, the WooCommerce Community Facebook Group, or the #developers channel of our Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, too.
Do let us know if you’re all set though!
Hi A @platoche56,
To be clear, are you using thie particular Sendinblue integration: WooCommerce – Sendinblue Add-on?
If yes, we haven’t seen any recent reports of incompatibility between that and the PayPal Checkout plugin. So, as a first step, can you check if you may have any caching, minifying or optimization plugins? If yes, please make sure that they’re excluding the following pages:
If you’re interested, we have a guide that covers setting up common caching plugins here: Configuring caching plugins.
Hi, @stoickp!
But is there a way I can disable this on Stripe?
If you mean opening the payment authorization page in a new tab, that doesn’t look like an option right now, at least through our plugin.
Opening a new tab in mobile is more a function of Stripe itself than it is of our Stripe plugin. You may want to get in touch with Stripe though, in case they have a solution for you. You can do so here: https://support.stripe.com/
Hi @cpkid1!
The 401 error is normally indicative of an authentication issue, like when HTTP Authentication is being enforced.
Can you check if your server or maybe a security plugin is enforcing HTTP Authentication via .htaccess?
If it’s not an issue with any of those, can you provide us a copy of your System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.
Alternatively, you can contact us at WooCommerce.com > My Account > Support and share your full System Status Report with us there. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
Plugin Support
Cara
(@dcka)
Hi Julien @jgessentials!
Your options would depend on whether you’re using an extra plugin for fetching shipping rates, or just the core shipping options. If you can give us more information on your shipping setup and specific examples, we can advise you better.
That said, if you’re using “Flat Rate Shipping,” which is included in WooCommerce by default, you may want to look at using advanced costs as explained here: Advanced Costs.
Plugin Support
Cara
(@dcka)
Hi, @numyastrolife!
[…] my site offers products without shipping, products by digital means, so I changed the Woocommerce settings regarding Shipping, I removed and I don’t quite remember how.
For reference, the usual way of excluding products from shipping is to set them as “Virtual”:
Link to image: https://d.pr/i/gn36vX
Does that help you recall how you changed your shipping settings? If you’re interested, you can read more about them here: Adding Virtual Products.
I would like to restore the Default Setup and normalize the Pluging, even though I don’t need the Shipping functions, if someone may be able to assist then I would be immensely grateful.
I’m also not entirely sure what you mean by “normalize” the plugin, so it would be helpful if you can clarify that. In the meantime, you can always check your shipping settings under WooCommerce > Settings > Shipping. You can also refer to our Shipping documentation here: Shipping.
Hi Mike @cuttycliffy,
I’m sorry to hear you’re still having issues on your site.
Do you think it will still help reinstalling WooCommerce?
Yes, it would be helpful to rule out a faulty WooCommerce installation right away.
Can you also clarify, just so we’re on the same page, have you already deactivated the Google ReCaptcha plugin you installed?
Also, it would be helpful to pinpoint the exact instances when you receive errors on your site. You’ve mentioned the following before:
My website users sporadically get the error:
“There has been a critical error on this website”
Are users still getting the error? If yes, does it only happen when visiting certain pages on your site?
The E_COMPILE_ERROR can be tricky to diagnose, so if you can send us a copy of your System Status Report, that could help us get a better idea of your site setup. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.
