Hi Tom @azinity,
The snippet you’re referring to is an SQL query. Your hosting provider may be able to run that query for you if need help with applying that to your site. Alternatively, you can reach out to one of the experts on our customizations page for assistance with the query.
With all that said, working in the database is not necessarily an easy thing to do and can have serious complications if not done correctly.
If you only have a small number of saved payment methods, you could remove them manually. Inside the user’s account page, there should be a tab where they can work with saved payment methods. You could delete them manually here.
There is a handy plugin called User Switching that lets you log in as any user on the site. That will let you go and manually remove these from each customer. That might be another way to approach this without manually running a SQL query.
As always, we recommend making a backup before making changes like this just in case there is any trouble.
I hope that helps!
Hi, @basicsites
Sorry it’s been a while since our last reply. To help you continue checking on your issue, can you please share a copy of your System Status Report with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support.” Once you’ve done that, you can paste it into your reply here.
Hi @nanasflowers,
We haven’t seen any recent reports similar to your issue, but if you would still like to give the WooCommerce Google Analytics plugin another go, can you share with us a copy of your site’s System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support.” Once you’ve done that, you can paste it into your reply here.
Plugin Support
Cara
(@dcka)
Hi, @tamara-it!
We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.
Plugin Support
Cara
(@dcka)
Hi @alihassandhothar,
Sorry for the delayed response here! And thank you for that System Status Report too. I’m not seeing anything immediately out of the ordinary from that though.
Have you had a chance yet to check on the maximum file size that Mirko referred to earlier? Again, for reference, you’ll want to look at this value:
Link to image: https://d.pr/i/RnQics
Then, you’ll want to compare that against the file size of the CSV you’re using.
Plugin Support
Cara
(@dcka)
Hi Mukta @mukta1991,
Can i delete reply, if yes how?
Can you let me know which reply you wish to delete? Is it your replies in this forum thread?
Also, is your issue already solved? If yes, you can choose to mark this thread as resolved instead.
Plugin Support
Cara
(@dcka)
Hi @dalcrozeuk,
Thank you for sharing that System Status Report with us.
Do you still recall which version of WooCommerce you updated from? Also, can you get us the full error message that refers to “Address 1” to help us locate any related reports? A screenshot would be very helpful. You can use https://snipboard.io/ to share the screenshot with us.
Plugin Support
Cara
(@dcka)
Hi, @stathisstr!
Sorry for the delayed response here. Could you try disabling the Code Snippets plugin entirely to see if that fixes the error? If it does, then one of your other snippets may have been causing the issue, and you can start narrowing the issue down from there.
If the issue isn’t from any of your other snippets, you may need to run a full conflict test according to the steps here: How to Test for Plugin and Theme Conflicts.
Plugin Support
Cara
(@dcka)
Hi @poetryinink,
Sorry for the delayed response here! Are you still running into issues with your site?
From your message, it looks like you couldn’t get the exact error. Is my understanding correct? If yes, can you please reach out to your hosting provider for assistance in checking any error logs from their end?
In addition, can you let us know the following?
- The version of WooCommerce you had on your site
- The version of WooCommerce you were updating to
We look forward to hearing back from you!
Plugin Support
Cara
(@dcka)
Thank you for sharing that with us, @jiq4577!
Based on that, it looks like your site is using an outdated version of the PayPal Powered by Braintree plugin. The one on your site is version 2.4.0, and the latest version is already 2.6.1.
We’ll want to immediately rule out outdated software as the cause of your issue, so please update the plugin and let us know if that helps.
Please also see about increasing your site’s PHP Time Limit from 70 to at least 300, which is the minimum value we recommend for the WooCommerce plugin.
Plugin Support
Cara
(@dcka)
Hi @nickiova,
Sorry for the delayed response here!
Have you already received a response to your questions? If you haven’t, considering the many different payment gateways we’re looking at, I would highly suggest you open a ticket with us.
Please contact us at WooCommerce.com > My Account > Support. Let us know too if you’re having issues opening a ticket!
Plugin Support
Cara
(@dcka)
Hi @josephplan,
First of all, sorry for the delayed response here.
Second, are you still having issues with your file downloads? If yes, can you please share a screenshot of your current Downloadable products settings with us? You can find that under WooCommerce > Settings > Products > Downloadable products. You can use https://snipboard.io/ to share the screenshot with us.
Please also share a copy of your site’s System Status Report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support.” Once you’ve done that, you can paste it into your reply here.
Plugin Support
Cara
(@dcka)
Ian @plantprogrammer, thank you so much for helping out here!
@samuelfox, we haven’t heard back from you in a while, so I’m going to mark this thread as resolved. I do hope Ian’s answer helped you.
If you do need additional assistance, we’ll be here if/when you’re ready to continue.
Plugin Support
Cara
(@dcka)
Hi, @admirvirtua!
Sorry for the delayed reply here. Are you still having issues with your Thank You page?
If yes, there may be a problem with the thankyou.php template on your staging site. You may want to compare it with the one on your development site for any noticeable differences. You can use a site like https://text-compare.com/ for that.
You may also want to see if reuploading the file helps in case it’s corrupted.
Plugin Support
Cara
(@dcka)
Hi, @bufsan!
Sorry for the delayed reply here.
As a first step, can you see if regenerating the Analytics data helps? You can do that by following these steps:
- Go to Analytics > Settings in your dashboard.
- Scroll down to the “Import Historical Data” section and click the “Start” button.
Link to image: https://d.pr/i/M9Mr0e
That may take some time to import. You don’t need to remain on the page. It’s fine to leave and come back later.
Once the import has completed, check the Analytics reports again to see if the data is correct now. If it still isn’t, then go back to Analytics > Settings. This time, delete the previously imported data:
Link to image: https://d.pr/i/HSWiuE
Once it’s gone, then run the import tool again. This will give a fresh, complete data set to work with.
If that still doesn’t work to show the correct amounts, can you please share a copy of your System Status Report with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”:
Link to image: https://d.pr/i/7cU7NL
Once you’ve done that, you can paste it into your reply here.
