Dani F. a11n
Forum Replies Created
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Hi there @the-muffin-top 👋🏽!
Thank you for reaching out to MailPoet Support!
the words “email address” appear just on top of it as well, for no apparent reason.
Have you been able to fix the issue already?
I have found this form on your site but I can’t see the error that you have described: https://d.pr/i/OfJZML
Looking forward to hearing back from you!
Cheers!
Hi there @dep-tech 👋🏽!
Thank you for reaching out to MailPoet Support!
Can you please reactive my account on meto-fer.com?
I can confirm your subscription has been approved already.
If you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription.
If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and change the sending method temporarily to “Other” and then back to the “MailPoet Sending Service”.
You can also try clearing your browser’s cache.
If this doesn’t please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers!
Hi all,
Our team is currently investigating this issue.
While we still don’t have a fix for the issue, I would like to ask you to head to https://wordpress.org/plugin/mailpoet/ and download version 3.98.1 (we have deleted 3.99 from the repository).
Then install it on your site and head to https://account.mailpoet.com/account to download the MailPoet Premium plugin from there.
You will want to install and activate both plugins on your site. This should stop the bug while our team prepares a new version with a fix.
Once our developers have made a new release, we’ll update this thread and you will be able to update to it as usual.
Thanks for your patience!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] send errorHi again Harry,
Could you plesae share a screenshot of the custom form here so that we can verify the setup?
Thanks!
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Mailpoet Error PDOHi there @jimmybtd 👋🏽!
Thank you for reaching out to MailPoet Support!
We’ve update Mailpoet to latest version 3.99.0 and get this error.
Wordpress is in latest version also.Oh, I’m sorry to hear you’re having problems with our plugin. It seems this issue requires further investigation and we will ask our dev team for advice on how to troubleshoot it. Once we have some news about what the next steps are, we will get back to you.
By the way, can you confirm the error appeared after the update?
Thanks for your patience.
Cheers!
Hi there @prague 👋🏽!
Thank you for reaching out to MailPoet Support!
They work just fine on desktop but when I try to open the same link on mobile, I get a 404.
Mhh, that’s odd. Could you please provide the URL for one of those links as included seen in a desktop email client and also for a mobile email client?
Looking forward to hearing back from you!
Cheers
Hi there @jensseidel 👋🏽!
Thank you for reaching out to MailPoet Support!
Even if I subscribe to two lists one after another I would never expect to get first “list 1” mentioned and in the second mail (before I confirm) “list 1, list 2”. So I suggest to add a new shortcode [list_to_confirm] (singular form).
Yes, that sounds reasonable to me too. It would be great if you could add it as a suggestion here https://feedback.mailpoet.com so that other users can upvote and comment on it.
Our team will take it into account when discussing new features and improvements for the plugin 🙂
Cheers!
Hi again,
Thanks for reaching back.
I have found that specific message in the MailPoet Sending Service logs. I can’t see the content of the email here (it was removed by a forum moderator to prevent giving more visibility to the spam message) nor on our logs.
I think that this could be indeed a transactional email. For instance, somebody filling in a contact form on your site.
Anyway, as the next best step, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Hi there @prasunsen 👋🏽!
Thank you for reaching out to MailPoet Support!
Is there a hook that would allow us to not send a message if some string is not included in it?
This is not possible with the MailPoet plugin out of the box.
However, it might be possible with some custom code. If you need help with custom code, you can reach out to someone from Codeable: https://codeable.io.
You’re also welcome to add it as a suggestion here https://feedback.mailpoet.com
Our team is now working in Automations and will take it into account when discussing new features and improvements for the plugin 🙂
Cheers!
Hi again,
OK, sounds good.
Cheers
Hi there @ilovedecaf 👋🏽!
Thank you for reaching out to MailPoet Support!
If you’re seeing this error message when using a MailPoet 3 version higher than 3.60.4, it means the subscription form is not working as expected because your website is using an older jQuery version.
Please refer to this article for further instructions on how to fix it.
Cheers!
Hi there @kateeba 👋🏽!
Thank you for reaching out to MailPoet Support!
Hello, is it possible to set several subscriptions of a list to registered?
I am not sure I have fully understood your question. Could you reach back to us with an example?
Looking forward to hearing back from you!
Thanks
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Colspan/RowspanHi there @blenderryan 👋🏽!
Thank you for reaching out to MailPoet Support!
However when I add a table from a post or through the editor, these colspan and rowspan attributes are removed.
Unfortunately, custom HTML cannot be included in a newsletter using our email editor.
It will be automatically removed due to the rendering process ensuring maximum compatibility across a range of email clients.
In some cases, you can create a custom shortcode following this guide:
https://kb.mailpoet.com/article/160-create-a-custom-shortcode
Cheers!
Hi there @adrianwade 👋🏽!
Thank you for reaching out to MailPoet Support.
and what isn’t while I wait for Mail Poet to ‘approve’ my attempt to understand this produc
I am glad to hear that you are considering moving your mailing lists to MailPoet.
In regards to approving your plan, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there. I don’t have any data from your account here so I can’t point you in the right direction in the forum.
Context: https://kb.mailpoet.com/article/350-pending-approval-subscription
Why am I seeing a mixture of different server side errors whenever I try to do anything?
Could you please share those errors and also some additional information on when you see them, I’ll be glad to review them and help you with them.
Cheers!
Hi there @reeper6868 👋🏽!
Thank you for reaching out to MailPoet Support!
This was invoked while an image was changed in a mailpoet newsletter. Please advise on how to fix this sql error.
Mhh, this looks like a plugin or theme conflict. Can you switch your theme to a default one (Twenty Twenty) and disable all your plugins and see if you are able to reproduce it again?
If it does work, enable your theme and all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us what’s at fault.
You can refer to this article: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict
Let us know how that goes!
Cheers!