Dani F. a11n

Hi there @agent8 👋🏽!

Thank you for reaching out to MailPoet Support!

Oh, do you know how the email address was changed the first time? I am asking because I have now updated one users’ email address on my test site at WP-Admin and it also got updated on MailPoet’s end.

Looking forward to hearing back from you!

Cheers!

Hi there @mparraud 👋🏽!

Thank you for reaching out to MailPoet Support!

I can’t insert events from The Events Calendar plugin, the plugin was working but not anymore.

We have received a few reports that events from Events Calendar plugin no longer show up in MailPoet emails.

I’ve discussed with our developers, and nothing should have changed with how MailPoet handles custom post types. Generally, as long as they are searchable on the frontend of the site (i.e. “exclude_from_search” is set to false), then they should be available in the MailPoet emails (Posts, and Automatic Latest Content blocks).

It appears The Events Calendar plugin had a big update around 6.0 of their plugin which changed how they handle the Events in the database:
https://wordpress.org/plugins/the-events-calendar/#developers

If you try installing a version from before 6.0 (for example 5.16.4), and create a test event, do you see it show up in your MailPoet emails? You can download previous versions of their plugin here:
https://wordpress.org/plugins/the-events-calendar/advanced/

Please let me know how that goes, or if you have any questions!

Cheers!

Hi there @trubinwordpress 👋🏽!

Thank you for reaching out to MailPoet Support!

We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.

Mailpoet verlangsamt den Start der Seite, mailpoet slows down the page

I see that you included a link below which probably offered more context, but somehow the link is broken.

So, could you please share any extra information, that will allow me to understand the issue better and, hopefully, point you in the right direction.

Best

Cheers!

Hi @leahhollywood 👋🏽:!

Thank you for reaching out to us!

Please use this contact form https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread

Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

Cheers

Hi there @mishoo28 , thanks for the update.

I have just passed your info to our developers. They are currently working on a fix for this issue and we’ll update this thread as soon as we have any news.

Thanks for your patience.

Cheers

Hi there @angeljs 👋🏽!

Thank you for reaching out to MailPoet Support!

We have seen other similar reports and our developers are currently working on an urgent fix for this. We’ll keep this thread updated as soon as we have any news.

Cheers!

Hi there @ 👋🏽!

Thank you for reaching out to MailPoet Support!

Problem, the email is not sent. Looks like Mailpoet is not detecting these new orders except they are logged in my woocommerce dashboard.

So, do you mean that those orders are not created in your WooCommerce plugin? If they are not created the WooCommerce Automattic emails won’t be sent. The user needs to sign up to your list, and the order needs to be created and in status “Processing, or Completed”

You can find out more info here:

https://kb.mailpoet.com/article/277-woocommerce-automatic-emails

I hope this helps!

Cheers!