Hi there @enzo58 👋🏽!
Thank you for reaching out to MailPoet Support!
Hi, I am no longer able to send newsletters from my site. Can you help me? Thank you
Oh, I am sorry to hear that. Could you please share some extra context? Are you sending with the MailPoet Sending Service?
Do you see any kind of error message?
Please review this tutorial and reach back to us with more info:
https://kb.mailpoet.com/article/231-sending-does-not-work
Looking forward to hearing back from you!
Cheers!
Thread Starter
Enzo
(@enzo58)
Hi, Yes, I send with the MailPoet service. This is the message that appears when I try to send a newsletter. “The email could not be sent due to a technical problem with MailPoet: The email could not be sent: MailPoet Sending Service has been temporarily suspended on your site due to worsening email delivery rate. Please contact our support team to resolve the issue. ”
In the settings everything is fine
Best regards
Hi again @enzo58 👋🏽!
Thanks for clarifying, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?
Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.
Cheers
Thread Starter
Enzo
(@enzo58)
OK thank you very much. I just deleted all the bounce emails. I kindly ask you if you can reactivate the archive for my newsletters
